Senior Manager: Fraud Industry Liason at Absa Group Limited (Absa)

Job Summary

• The incumbent of the role is accountable for providing leadership, strategic direction, co-ordination, oversight and development.
• The role is accountable for supporting the development of strategy, translating this into plans for execution for the respective areas, driving operational implementation, fostering a culture of operational excellence and adoption with specific performance measures and control systems.
• The incumbent is accountable for effective management of fraud risks, risk management and governance frameworks ensuring that fraud losses remain within the set fraud risk appetite including adoption of best practice methodologies.
• Management of sustainable policies, systems and procedures.
• Furthermore, the role evaluates, reviews, and reports on risk types across the portfolio.
• This includes identification of potential fraud trends, threats and Modus Operandi.
• The role delivers the required operational risk and regulatory reporting.
• The role is responsible for collaborate with various teams and stakeholders across the organization, such as product, sales, marketing, finance, and legal, to align resources, priorities, and initiatives. An industry manager acts as a leader, advocate, and expert for their industry, both internally and externally.
• The role provides leadership guidance to the teams as well as acts as a technical subject matter expert for the area, helping to solution complex cases.

Job Description

Key accountabilities Accountability: Strategy and Execution

• Understand the overall fraud environment, its dynamics, trends, modus operandi and strategies to enable achievement of business objectives.
• Partner with Fraud strategy to develop and implement comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience.
• Translates strategic plans into tactical and operational plans and processes, ensuring successful delivery of the strategy and risk and compliance activities.
• Deliver continuous improvement of fraud detection and decision rules, de-risking processes as well as tools and systems, driving recommendations for enhancements to Fraud Strategy and other relevant stakeholders to improve effectiveness and efficiency.
• Develop and operationalise communication/contact strategies for each product/ portfolio serviced.
• Review identified gaps in strategies, processes, and systems and take action to mitigate emerging fraud risks.
• Review business drivers, customer experience pain points and service challenges and support the implementation of remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Deliver internal and external reports. This includes input into external operational risk regulatory reporting (SABRIC, PASA) as well as internal reporting to Fraud Strategy and other Business stakeholders.
• Provide input on the development and enhancement of systems and architecture and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements.
• Identify and implement opportunities to build and optimise the capability to deliver on business objectives and mandates.

Accountability: Business Management (20%)

• Provides management direction and oversight for managers.
• Deals with operational issues and escalates to senior stakeholders as required.
• Support rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
• Perform governance and oversight on selected management/steering committees, to provide guidance and control governance oversight regarding their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
• Resolve complaints from the Customer Experience & Adjudication department for mitigation purposes.
• Monitor and report on operational fraud metrics, and to show the performance of fraud rules, processes and systems and address issues.
• Where required represent Fraud Solutions in external engagements and forums.

Accountability: Risk and Control

• Sustain long-term business continuity by ensuring that business risks are identified, and effort is directed to designing and governing controls to mitigate risks.
• Ensure all required risk controls are recorded, monitored and effectively mitigated to deliver full management assurance and audit compliance.
• Ensure that processes, control requirements and risk management frameworks for the area are continuously reviewed and updated and understood by all members of the team.
• Oversee the reporting of risk controls and risk indicators in the required format to Governance.
• Ensure completion of required compliance and adequacy of control attestations.
• Support the Review and approval of Control Risk Self Assessments (RCSA's) prepared for the function.
• Manage and ensure compliance of the relevant policies as outlined by Risk and Control Frameworks and standards.

Accountability: Stakeholder Management

• Manage internal and external stakeholder engagements (e.g., fraud solutions areas, products and segments, fraud strategy, regulators) to provide assurance on the soundness of reporting.
• Work closely and collaboratively with other Fraud Solutions areas, as well as other areas in the bank (e.g., products and segments, Fraud Strategy) to deliver on required Fraud service and reporting requirements and expectations

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: July 10, 2025