Senior Manager: Fraud at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation

• Lead the creation of the BankTech Fraud Detection & Prevention strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Cascade and communicate overall Strategy and Business Plan
• Translate the Detection & Prevention strategy into operational initiatives and plans and drive execution
• Define detailed Fraud detection & prevention plans for various digital products and services.

Operational Delivery

• Develop and ensure implementation of fraud detection and prevention operational frameworks, aligned to overall fraud risk strategy in collaboration with AML, Risk and Internal Audit teams
• Oversee and review testing on the design and effectiveness of BankTech internal controls, systems and processes for fraud detection and prevention
• Develop and ensure implementation of fraud investigation frameworks, monitoring and mitigation policies in collaboration with AML, Risk and Internal Audit teams
• Develop and review fraud analysis models to improve efficiency and effectiveness of BankTech systems
• Develop and ensure implementation of anti-fraud processes for changing transaction patterns and trends
• Review residual risk and create revenue leakage action planning
• Agree action plan on unmitigated risk with product and other AML, Risk and Internal Audit teams
• Review residual risk and create revenue leakage action planning
• Determine action plan on unmitigated risk with product and other risk teams
• Define industry leading prevention strategies and policies
• Review and conduct root cause analysis & resolution
• Create a risk tracker for Fraud, ensuring this is embedded into Fraud team and reviewed with updates/progress on at monthly team meetings and board meetings
• Provide accurate leakage quantification and reporting
• Ensure updated classification & resolution of revenue leakage risk
• Improve revenues and profitability through proactive identification of potential revenue leakage risk and emerging risk
• Ensure that processes, control requirements and risk management frameworks that impact BankTech are documented
• Review Primary & Secondary controls for efficiency & effectiveness
• Ensure adequate internal controls are implemented and are functioning effectively throughout the organization, in line with Internal Financial Control requirements, to safeguard financial performance of the Group
• Identify and share fraud best practice across in country fraud teams to improve fraud management capability, driving consistency and re-use wherever possible

Governance

Operational, Tactical and Strategic Meetings

• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from other fraud team across Group Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Craft all projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the BankTech Fraud Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Facilitate Sign-off / make decisions regarding tactical changes

Performance

• Monitor performance and alignment with overall BankTech strategy
• Ensure alignment between other functions within Group Finco teams

Reporting

• Report monthly to the BankTech Executive relating to progress made in accordance with the delivery of the Fraud Detection & Prevention roadmap from both project, implementation, and performances perspectives
• Report on an ad-hoc basis on specific management requirements as and when necessary

Budgets

• Manage functional budgets in line with overall budget and business objectives
• Managing project initiative budgets in line with business objectives
• Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers

Managerial/Supervisory Responsibility

• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class Fraud Detection & Prevention team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree in Business Administration, Information Technology, Engineering or related field
• CISSP/CISM/CEH CRISC certification
• MBA or Masters (advantageous)

Experience:

• Manager track record of 4 years or more
• At least 3 years’ experience in a Financial /Banking Fraud Management in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment. Minimum of 7 years of experience in Financial services, consulting, strategy, analytics, engineering, or related industry
• Knowledge of case investigations, fraud risk controls, regulatory requirements and the market practices
• Experience in leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product fraud management strategies (preferred)
• Experience in ecommerce and electronic payment business is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Understanding of FinTech, banking, microfinance and payment businesses
• Fraud Analysis
• Fraud Investigation
• Financial data analysis
• Fraud systems & tools
• Data interpretation
• Suspicious Transactions Analysis
• Audit Sampling & Analysis
• Report writing & presentation

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation