Senior Manager: Infrastructure Operations at Auditor-General of South Africa

Technology Infrastructure Management

• Responsible for procurement, deployment, and management of the server environments,
• End-User Technologies: Responsible for desktop, email/chat, Intranet, mobile devices, contact centres, VIP and video services.
• Infrastructure Delivery: Provides the main point of contact for our business and application teams. It has lead responsibility for managing infrastructure demand and business-aligned solutions, portfolio and service management
• Data centre and Enterprise Technologies: Responsible for VM server, midrange, storage and data centres
• Network Technologies: Responsible for the data, voice, internet and wireless capabilities
• Responsible for specialised connectivity capabilities such as co-location services, market data technology, connectivity, and high frequency technology. The team provides application platform and integration services such as web, application server, secure file transfer, and data transformation and connectivity services
• Technology operations: Responsible for infrastructure event and incident management, batch operations, service performance reporting, asset management, enterprise tooling, service continuity
• Infrastructure Engineering: Responsible for infrastructure architecture standards and roadmap development, as well as the research, design and planning for group wide technology products

Systems Management

• Meet agreed operational targets for availability, capacity, security, patching, performance etc.
• Select, design, and implement major IT infrastructure changes and upgrades
• Implement effective infrastructure design and operational processes including change and configuration management
• Work closely with ICT Senior management and business stakeholders on IT infrastructure strategy
• Manage key ICT Infrastructure suppliers on a day-to-day basis
• Develop KPIs for ICT Infrastructure services provided and ensure compliance with SLAs
• Ensure ICT Infrastructure architecture and operational services meet business requirements and deliver value
• Ensure ICT Infrastructure services are strategically aligned and compliant with global technical standards
• Work with Governance, Risk and Compliance to ensure the IT infrastructure is compliant with  security standards
• Manage and evolve the team in line with changing technologies, services and work practices
• Manage the firm's Disaster Recovery solution

Stakeholder management

• To scan the environment to ensure a clear understanding of internal stakeholder needs and decide whether AGSA can inherit existing /support legacy code bases and how to handle AGSA growing levels of software support
• Build and maintain positive and value-adding relationships with internal and external stakeholders.
• Create strategic partnerships with relevant stakeholders to enhance product development and conduct continuous and regular environmental scanning to enhance products and AGSA value proposition.
• Communicate the (ICT) strategy and objectives to both internal and external stakeholders to ensure understanding of these by all relevant stakeholders.
• Liaise with stakeholders and ensure that the organisation remains relevant and in-line with industry standards.
• Provide support and guidance to internal stakeholders on products design and meet their requirements.
• Engage with both internal and external stakeholders to identify and evaluate performance barriers and success to continuously improve on the service delivery.
• Ensure a well-considered value chain among colleagues within the BU and ensure complementarity of work and promote teamwork.
• Manage service level agreements (SLAs).

People Management                 

• Provide leadership and direction for the centre and manage team performance to drive productivity.
• Cascade the BU BSC at Centre Level
• Continually assess the performance of maintenance staff and the job skill base of all technical staff, oversee staff training and recruitment to ensure that the workforce is capable of operating and maintaining state of the support systems
• Manage and evolve the team in line with changing technologies, services and work practices
• Develop and motivate team members to deliver the best possible service to the BU
• Manage assigned projects
• Determine the mix and level of capability required to enable the centre to support BU and organisational objectives.
• Contribute to transformation/culture plans

Financial management and operational management

• Compile the centre budget and contribute to the development of the business unit’s budget.
• Manage the centre expenditure.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes.
• Contribute to the risk assessment activities in the BU.

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments delegated by the ICT leadership not stipulated in the role profile description as and when required.

Formal Education

• NQF7 IT related qualification
• Foundation ITIL or Other ITIL Certification advantageous
• Any certification in either Infrastructure environment, IT systems/ Applications

Experience

• At least 8 to 10 years of relevant experience at management level, with the focus on either Infrastructure environment, IT systems/ Applications, tools and processes.

Must have knowledge and understanding of the following technologies/ platforms:

• Windows Server experience (2012, 2016 and latest, etc.) including Active Directory
• Microsoft Exchange, Office 365 (email, SharePoint, One Drive, MS Teams etc.).
• Microsoft Products such as SCCM, SQL, SCOM, Windows Client/Server Operating Systems, Cluster Services
• Hardware devices such as servers, desktops, LCDs, routers, printers, laptops, switches, cabling, server racks
• Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations
• Virtual Machine environment
• Knowledge of SQL Server Database and Oracle database management
• Must have sound Knowledge of non-financial indicators
• Application support
• Procurement of IT Services