Senior Manager OD and Talent at The National Student Financial Aid Scheme

RESPONSIBILITIES:

Policy, Systems & Procedure Development

• Participate in the development and management of the NSFAS Organisational Development policy(ies), guidelines, and procedures
• Socialise and train all OD-related policies to all employees

Core Strategic Objectives Development

• Lead the sustainable and vibrant Talent/OD Unit strategy, annual operations plan and implementation with an emphasis on culture and values transformation and impact
• Oversee the development and deployment of a full range of development programmes i.e. talent, leadership and organisational (individual, teams, unit, leadership, management)
• Guide and inform organisational design initiatives are successfully embedded in the organisation
• Guide and manage the implementation of the key performance indicators (KPIs) and operational plans specific to the unit
• Research, benchmarking, keeping abreast of ongoing trends and recommendation of meaningful metrics, value assessment techniques and identification of actionable insights to drive continuous improvements, innovation and standardisation in the organisation in pursuit of the employer of choice objectives i.e. guide competitive hiring and input into the branding initiatives
• To provide support and advice in OD practice improvement tactics, processes to assess, diagnose, design and deliver custom solutions to advance colleague experience
• Harmonise all elements of the culture and values journey packaged for effective employee engagement and experience
• Design, deliver, and monitor the implementation of the talent management strategy and tools to enable the partnership with HR Operations and leadership to ensure its execution
• Collaborate with HR teams to build recognition programmes that reward high performance and drive organisational results
• Develop and oversee the implementation of Organisational Development service level agreements with respective departments
• Review the delivery performance metrics for gaps, areas of improvement, and collaborate with stakeholders for root cause analysis and make improvements recommendations
• Develop and participate in the implementation of the organizational culture strategy and related programmes
• Lead the ODBPs to support the growth of the business and other operations teams in developing, implementing and improving the standards and frameworks of the unit
• Partner with the HR operations to achieve high-quality employee-driven initiatives
• Assess the effectiveness of organisational development initiatives not limited to talent acquisition, on boarding and induction experience, performance management, change management, diversity, equity and inclusion (DEI), learning, transformation, and development, psychometric assessments, employee competency assessments, etc
• Govern the practice and advise on the appropriate use of psychometric assessments in the business to ensure it is utilised in an ethical and professional manner i.e. in line with the HPCSA guidelines
• Oversee the organisational professional talent management audits and certifications in the following areas talent acquisition, performance management, learning, and development, etc. i.e. ISO certifications: ISO 9001 (QMS), ISO 14000 (H&S), ISO 18000 (Env), ISO 20000 (Info management), ISO 20000 (Service management), ISO 27000 (Security) and ISO 22301 certification requirements and support other related certifications.

People Management & Ethical Leadership

• Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets
• Lead and manage the unit team to achieve the set and agreed programmes
• Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• Lead and manage the individual performance contracting and review process for self and subunits
• Lead and manage all disciplinary matters of subunits related to performance and conduct issues

Stakeholder Management & Relationships

• Coordinate internal department stakeholders-related functions and relations between
• Organisational Development and NSFAS departments for excellent value creation and employee experience
• Collaborate with external department stakeholders related functions between operations and other units in HR for excellent value creation and employee experience i.e. HR Operations, Labour Relations
• Identify cross-functional projects responsible for driving improvements and service excellence across the Organisational Development sphere of influence
• Manage and delegate the sharing of accurate and reliable data and information in the OD units smooth employee experience
• Manage the Organisational Development communication

Project Management & Leadership

• Manage and supervise the projects to address identified needs as per the ongoing employee support strategy
• Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit

Budget optimisation

• Forecast for unit core administration activities and projects
• Expenditure in line with core activities and projects
• Develop Organisational Development Budget.
• Monitor compliance with the OD Ops plan and take corrective action where necessary.
• Draft & submit monthly & quarterly projections and utilization reports.
• Explain monthly service unit utilization variances

Risk, Compliance Monitoring & Evaluation

• Lead Monitor and improve the compliance factor of the Organisational Development service unit.
• Identify operations-related trends that support the improvement of the service unit.
• Conduct audits and reviews of the service unit processes and improve the outcomes.
• Report on performance metrics and insights to key stakeholders within Organisational Development and business partner/line management area
• Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures
• Analyse and improve the audit, risk and compliance outlook
• Lead and manage the implementation audit plan

Information & Knowledge Management

• Collaborate with stakeholders to build systems that enable the management of data obtained from different sources
• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information

Reporting & Accountability

• On unit strategic KPIs progress
• On the unit operational plan progress
• On strategic stakeholders’ issues and interventions management
• On internal and external audit and risk
• On any other work in the mandate of the employee experience

 DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

• NQF Level 7 in Human resources, Industrial Psychology or OD Management related fields
• Change Management Certification (i.e., PROSCI, Barrett, Agile, etc).
• Registered in organisational psychometry and personality profiling assessments
• Licensed in a job evaluation methodology
• Driver’s License
• 10 years plus proven experience in various aspects of Organizational Development.
• At least 5 years’ experience at the leadership role/level.
• Solid experience in talent and change management.
• Sound knowledge of relevant legislation, regulations, and codes of good practice.
• Knowledge of the PFMA, NCA and the NSFAS Act

Preferred

• NQF Level 9 in Human resources, Industrial Psychology or OD Management related fields