Senior MIS Analyst at HR Advance

To gather the business requirements within the Collections Call Centre and translate that into meaningful MIS reporting and analytical support to meet the business needs of each of the respective areas

Minimum requirements:

• Must have completed a BSc degree
• At least 5 years relevant experience
• Technical skillset:
  • Adaptability to change
  • Advanced SQL experience
  • Analytical skills and Numerical skills
  • Detailed Exactus knowledge including data structures
  • Detailed knowledge of Data warehouse
  • MS Office (Advanced Excel)
  • Numeracy
  • Result orientated
  • SSIS
  • SSRS & SSAS would be an advantage
  • Stress Tolerance/ Resilience

The successful candidate will be responsible for the following but not be limited to:

• Translate business requirements into advanced MIS Reports
• Gathering information by running SQL queries over the data warehouse
• Automation of Business users reporting needs, consulting with users, best practice solutions to optimize reporting, identify opportunities to utilise data and so drive optimization of analytics, and forecasts
• Conduct high-level business analysis as required by senior management/credit committee/ collections steerco
• Identify trends and establish reasons for anomalies
• Provide ad-hoc analytics based on business requests
• Utilize analytics tools to provide actionable insights
• Design the report based on business specification
• Test the output for accuracy and fit to the spec
• Utilize data to support recommendations
• Deliver/distribute/publish the output to the business
• Create and maintain productive relationships with internal clients through providing advice and facilitate a common understanding of business needs.
• Provide input on the management of working relationships with third parties, regulators and steering committees
• Provide information on current strategies to internal stakeholders
• Resolve escalated complaints from various stakeholders (both internal and external)
• Arrange and co-ordinate book performance meetings between various stakeholders
• Provide portfolio reports to the various stakeholders on the performance of the portfolio and the issues related to the portfolio
• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create an understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies legislation and regulations
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times