Senior Observability Specialist - SOS at Nedbank

Your Mission

• To deliver enterprise-grade observability solutions that provide real-time insights into system health, performance, and resilience—using best-in-class platforms like Dynatrace and ServiceNow.
• You’ll partner with technology and business leaders to design scalable, integrated monitoring ecosystems that empower teams, reduce noise, and turn data into decisive action.

What You’ll Be Doing

Design & Build World-Class Observability

• Architect and implement end-to-end observability across applications, infrastructure, and services
• Define and set enterprise standards for monitoring and event management
• Instrument services using logs, metrics, traces, telemetry, APM, RUM, and synthetics
• Design synthetic user journeys for proactive, early-warning detection
• Build high-signal alerts and visually compelling dashboards that matter
• Ensure scalability, availability, and recoverability across hybrid cloud environments

Integrate, Automate, Accelerate

• Integrate observability platforms with ServiceNow Event Management
• Design event normalization, enrichment, CI binding, and noise reduction strategies

Drive Operational Excellence

• Strengthen operational readiness with clear procedures and response plans
• Partner with operations teams to close monitoring gaps and refine incident response

Champion Continuous Improvement

• Research emerging observability tools, trends, and practices
• Design advanced, cross-technology observability solutions at enterprise scale

Lead, Influence & Enable

• Serve as an observability and SRE consultant across enterprise initiatives
• Support SRE practices including SLIs, SLOs, error budgets, and post-incident reviews

Experience & Expertise

• 8–10 years of IT experience, with 7–10+ years in monitoring, APM, observability, or SRE at enterprise scale
• Deep, hands-on expertise with Dynatrace, ServiceNow APM/Event Management, or equivalent platforms
• Strong background in event management design, ITSM integration, and automation
• Proven experience designing SLIs, SLOs, alert strategies, and driving MTTR reduction
• Production experience in AWS, Azure, or GCP, including Kubernetes and containerized environments

Technical Strengths

• Strong programming logic and scripting expertise
• Ability to design solutions that span complex, interdependent technologies
• Solid understanding of hybrid cloud and distributed system architectures

Qualifications

• IT Diploma / Degree or equivalent practical experience

The Way You Work

• Strategic thinker who sees the big picture while mastering the details
• Calm under pressure, leading incidents with clarity and confidence
• Able to influence without authority, coaching teams to shift-left and own their SLOs
• Collaborative across all organizational levels
• Emotionally intelligent, decisive, resilient, and quality-driven

The Impact You’ll Make

• You’ll redefine how reliability is engineered, how incidents are experienced, and how visibility empowers teams. Your influence will be felt across platforms, portfolios, and people, turning observability into a competitive advantage.

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict