Trending Roles at Nedbank

Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

Advert closing date: 11/06/2026

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Job Purpose

• Responsible for designing and implementing strategies to recover maximum value from secured assets (such as home loans, vehicle asset finance, or commercial assets) linked to distressed debt.
• These roles focus on high-value portfolios, optimizing impairment performance, and utilizing data-driven methodologies to manage risk within banking and financial services environments.

Job Responsibilities

Strategy Development:

• Designing and implementing data driven collection and rehabilitation strategies for secured assets across the lifecycle.
• Developing "champion/challenger" models to test and refine collections strategies across the account delinquency lifecycle.
• Overseeing operational channels reporting—including call centres, digital collections, and External Debt Collectors (EDC)—to meet monthly targets and service level agreements (SLAs)
• Analyse portfolio-level data to identify risk factors, diagnose root causes, and propose actionable solutions, including code optimisation and reporting automation.
• Asset Recovery & Rehabilitation: Spearheading the Strategies for recovery of secured assets (immovable or tangible) to ensure maximum value extraction from non-performing loans (NPL)
• Performance Optimization: Driving efficiency in collections by reducing roll-forward rates (preventing accounts from moving to later stages of delinquency).
• Data Analytics: Using data, SQL, R, Python, and AWS to analyze portfolio risk and create predictive models for collection outcomes.
• Portfolio Management: Managing Non-Performing Loans (NPL) and maximizing net yield from recovery, including managing External Debt Collectors (EDCs) and legal channels.
• Regulatory Compliance: Ensuring all strategies align with South African regulatory and legal frameworks
• Communicate complex technical insights clearly to non-technical stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours Degree or equivalent in BCom (Maths, Stats, or Finance), Economics, Actuarial Science, or BSc Engineering.

Minimum Experience Level

• A minimum of 5–10 years in credit risk, collections & recovery, with specific experience in secured lending (e.g., Home Loans, VAF).
• Technical Skills: Advanced analytics skills (SQL, Python, R, Excel) and experience with champion/challenger strategy testing.

Technical / Professional Knowledge

• Budgeting
• Business Acumen
• Business administration and management
• Business terms and definitions
• Change management
• Client service principles
• Communication Strategies
• Consumer behaviour
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Operations planning
• Organisational systems
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Governance, risk and controls
• Client Service Management

Behavioural Competencies

• Qualifying Sales
• Technical/Professional Knowledge and Skills
• Customer Focus
• Innovation
• Work Standards
• Initiating Action
• Managing Work
• High-Impact Communication

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Why Join Our Team

• Join a high-performing Commercial Banking team where you will partner with leading commercial clients to drive growth and sustainable value. This role offers the opportunity to work in a relationship-driven environment, leverage industry expertise, and contribute to innovative financial solutions that support clients and the broader economy.

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Our Ideal Candidate

• A seasoned relationship manager with strong experience in Commercial banking
• Commercially astute, with a proven ability to grow revenue and manage portfolios
• Highly skilled in client acquisition, cross-selling, and building long-term partnerships
• Knowledgeable in agricultural sectors and/or specialised industriesStrong in credit analysis, risk management, and structuring complex deals
• A trusted advisor with excellent stakeholder engagement and negotiation skills
• Results-driven, with a track record of meeting or exceeding sales and financial targets
• Able to translate market trends and economic insights into client value propositions

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years
• Required: experience in Relationship Management within the financial sector.
• Experience in Business Acquisition is essential. 
• Experience in Sales and Deal Origination, specifically related to a Commercial environment.

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

Closing Date: 17 June 2026

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Job Purpose

• Nedbank Insurance is seeking an experienced Senior Risk Officer to provide support to the Head of Enterprise-wide Risk Management (ERM) to facilitate the effective implementation and management of the Enterprise Wide and Operational Risk Frameworks to manage current and emerging risks and assist Nedbank Insurance in achieving its objectives and strengthen its enterprise risk management capabilities.
• The successful candidate will be responsible for the implementation of risk management frameworks, policies, processes and procedures, and practices for non-financial risks across a range of business functions (i.e. including, but not limited to Operational Risk, Strategic Risk, Reputational Risk, Compliance & Regulatory Risk, Conduct Risk, Technology and Digital Risk, Cyber Risk, Data Risk, Sustainability (ESG) Risk, and excluding Liquidity & Funding Risk, Insurance Risk, Capital Risk, Credit Risk, and Market Risk). 

Job Responsibilities

• Support the and Head of ERM in embedding a robust risk management culture and framework within the business.
• Implement and influence improvement of risk management frameworks, policies, and procedures in alignment with Nedbank Insurance’s strategic objectives and regulatory requirements, and that of the broader Nedbank organisation.
• Collaborate with various business units to embed effective risk management practices and ensure consistent application of risk processes across the organisation.
• Implement the Risk Change Management, Communication and Training Plan. Conduct risk workshops and training sessions to promote a robust risk culture and deepen the understanding of risk management throughout the division.
• Facilitate risk assessment i.e. the identification, analysis, assessment, and evaluation of non-financial risks, including, but not limited to Operational Risk, Strategic Risk, Reputational Risk, Compliance & Regulatory Risk, Conduct Risk, Technology and Digital Risk, Cyber Risk, Data Risk, Sustainability (ESG) Risk.
• Support business units in the mitigation of key risk exposures.
• Conduct assurance, including monitoring and review.
• Facilitate risk and control self-assessments (RCSAs) 
• Drive effective loss data management, risk incident investigations, root cause analysis, and ensure effective remediation and lessons learned are documented and implemented.
• Prepare high-quality risk reports and dashboards for senior management and relevant governance committees.
• Monitor the implementation of agreed risk mitigation actions and track progress to completion, including tracking of audit issues to resolution.
• Stay abreast of emerging risks, regulatory changes, and industry best practices to ensure proactive management of the risk landscape.
• Assist in the development and testing of business continuity and crisis management plans as required.
• Support internal and external audit processes and regulatory inspections as required.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in Risk Management, Finance, Business, or a related field (essential).   
• Professional risk management certification is advantageous.

Essential Certifications

• Relevant professional bodies (SAICA, CISA, IRMSA, EISA, SAIFM)

Minimum Experience Level

• At least 5 years’ experience in risk management within the financial services sector, with a strong focus on non-financial risk disciplines.
• Solid understanding of risk management frameworks (e.g., ISO 31000) and relevant regulatory requirements.
• Proven experience in implementing risk policies, procedures, and controls within a complex organisational environment.
• Knowledge of insurance industry.

Behavioural Competencies

• Earning Trust
• Communication
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Closing Date: 17 June 2026

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Job Purpose

• To design, embed and continuously evolve the sales enablement and execution capability for the SME segment, ensuring frontline teams deliver consistent growth, productivity and client primacy across relationship‑led, digital and ecosystem channels.
• The role is accountable for translating SME strategy into executable sales motions, enabling frontline teams with the right insights, tools, processes and capabilities to deliver Nedbank’s SME growth ambitions.

Why Join The Team?

• Join a high-impact team driving SME sales performance through data-driven enablement and execution excellence. You’ll equip frontline teams with the insights, tools, and frameworks needed to improve productivity, conversion, and client outcomes—while helping shape a more efficient, insight-led sales environment.

Job Responsibilities

• Build synergies across the cluster business functions to design, develop and execute enablers to improve
  sales capabilities in key strategic portfolio tilt (SPT)  battlegrounds for Transactional Products and cross
  sell opportunities across a range of Nedbank products.
• Monitor implementation and execution of sales capabilities and strategies across SME.
• Ensure client and stakeholder expectations are understood and met and build relationships through
  regular collaborations and engagements.
• Provide continuous sales leadership through the monitoring of targets met and guiding teams where
  required. 
• Manage relevant business strategies and sales campaigns within SME to ensure
  increased profitability.

Sales Productivity & Performance Enablement: 

• Design and embed sales productivity frameworks that improve time‑to‑client, conversion rates and returns.
• Partner with Sales Leadership, Finance and Analytics to: Define meaningful SME sales KPIs, Translate reporting into clear frontline actions.
• Enable ongoing performance rhythm through structured cadence forums (e.g. weekly execution tracking, pipeline health, productivity reviews).
• Identify performance gaps and drive corrective enablement interventions.

Sales Analytics, Insight & Decision Support: 

• Convert SME sales data and analytics into practical decision support for frontline teams.
• Ensure bankers have access to actionable insights, including: Portfolio prioritisation, Pipeline health, Cross‑sell and primacy indicators.
• Work closely with analytics and data teams to ensure tools and dashboards are fit‑for‑frontline use, not reporting only.

Frontline Capability & Coaching Enablement: 

• Define the SME sales capability framework aligned to role expectations and client complexity.
• Enable frontline effectiveness through: Practical sales plays, Conversation guides, Credit readiness and opportunity identification cues.
• Partner with Learning & Development to ensure capability interventions are targeted, applied and outcome‑focused, rather than generic training.

Sales Tooling, Process & Workflow Enablement: 

• Act as business owner for SME sales enablement requirements across CRM, dashboards and workflow tools.
• Partner with Technology, Platforms and Product teams to: Reduce friction in sales processes, Simplify onboarding, credit and cross‑sell journeys, Embed prompts and next‑best‑action logic. 
• Continuously identify and eliminate non‑value‑adding administrative effort from the frontline.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCOM Finance, BCOM accounting, Strategy, Business Management

Preferred Certifications

• Process, Project, Scrum master, business and data analyst, Agile, Product Manager/Owner

Minimum Experience Level

• 8–12 years’ experience in SME / Commercial Banking, Sales Enablement, Strategy, Consulting or Sales Leadership.
• Proven experience translating strategy into scalable frontline execution.

Technical Exposure

• Strong understanding of SME banking economics and operating models.
• Experience in: Sales enablement, Commercial analytics as well as Productivity and performance frameworks
• Ability to interpret data and translate insight into action.

Technical / Professional Knowledge

• Strategy planning and execution
• Product Knowledge
• Relevant system knowledge
• Change management
• Learning and development methodologies
• Agile Concepts
• Principles of financial management
• Governance, Risk and Controls
• Research and analytics
• Process management Principles
• Analytical and systems thinking ability to enable the application of client insights, market/competi

Behavioural Competencies

• Establishing Strategic Direction
• Customer Focus
• Leading Change
• Inspiring Excellence
• Driving Innovation
• Influencing
• Business Savvy

Closing Date: 11 June 2026

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Job Purpose

• To support Nedbank Insurance in creating relevant client communications and content engagement strategies across different client segments. To craft clear and engaging copy on complex projects, that guides and educates clients.  
• The role also involves developing compelling narratives based on behavioural science principles and insights to understand customer motivations, decision-making processes, and influences on purchasing behaviour in the insurance sector.

Job Responsibilities

• Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
• Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
• Drive vision for product language and content across customer journeys
• Have strong analytical skills to interpret data and insights to inform content strategy and decision-making
• Ability to measure the effectiveness of content and make data-driven improvements
• Experience in interpreting client and user experience research and applying insights to improve content
• Proficiency in developing and executing content plans that drive brand awareness and customer engagement
• Define and document standards, patterns, principles and processes to establish a unified approach to communications
• Drive alignment on style, voice and tone across channels
• Collaborating with multi-discipline practitioners and project stakeholders

Behavioural Science:

• Craft persuasive content that drives customer engagement and action, using proven behavioural science principles to nudge customers towards optimal choices
• Design and implement behavioural change campaigns that address common pain points and enhance customer experience with insurance products
• Apply knowledge of human behaviour to create clear, concise, and effective marketing materials, policy documents, and digital content that resonate with diverse customer segments
• Leverage big data and behavioural analytics to inform content strategies, enhance customer communication, and improve overall customer satisfaction.

Leadership and Mentorship:

• Experience in leading and mentoring junior writers
• Ability to provide constructive feedback and foster a culture of continuous improvement

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in English, Copywriting, Communications or Journalism 

Essential Certifications

Preferred Certifications

• Certification in UX Writing, Content Strategy, UX or Design
• Have a foundation in Behavioural Economics Principles

Minimum Experience Level

• 4 -7 years in copywriting experience preference from the Insurance industry or Financial Services experience.

Technical / Professional Knowledge

• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• General Communication Skills

Behavioural Competencies

• Collaborating
• Managing Work
• Leveraging Feedback
• Continuous Learning
• Technical/Professional Knowledge and Skills

Closing Date: 12 June 2026

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Why Join Our Team?

• Join a high-performing Commercial Banking team where you will partner with leading agricultural and commercial clients to drive growth and sustainable value. This role offers the opportunity to work in a relationship-driven environment, leverage industry expertise, and contribute to innovative financial solutions that support clients and the broader economy.

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Our Ideal Candidate

• A seasoned relationship manager with strong experience in commercial or agricultural banking
• Commercially astute, with a proven ability to grow revenue and manage portfolios
• Highly skilled in client acquisition, cross-selling, and building long-term partnerships
• Knowledgeable in agricultural sectors and/or specialised industriesStrong in credit analysis, risk management, and structuring complex deals
• A trusted advisor with excellent stakeholder engagement and negotiation skills
• Results-driven, with a track record of meeting or exceeding sales and financial targets
• Able to translate market trends and economic insights into client value propositions

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years
• Required: experience in Relationship Management within the financial sector.
• Experience in Business Acquisition is essential. 
• Experience in Sales and Deal Origination, specifically related to a Commercial environment.
• Exposure working with clients in the Agriculture space. 

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

Closing Date: 17 June 2026 

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Banking Services (example, Higher Certificate in Banking Services - NQF5)
• Matric / Grade 12 / National Senior Certificate
• A FAIS-approved (listed) qualification (minimum 120 credits required) an advantage

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date  -  12 June 2026

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage 
• A FAIS-approved (listed) qualification (minimum 120 credits required) a must

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date  -  12 June 2026 

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Job Purpose

• This role is responsible for monitoring and reporting on the end-to-end credit lifecycle across lending products within Business and Commercial Banking (BCB), ensuring oversight and optimizing the quality of the credit portfolio.
• Positioned as a second line of defence within BCB Risk, the role provides robust oversight and risk mitigation.
• The incumbent will engage with both frontline credit businesses (downstream) and governance committees (upstream), including the Cluster Credit Committee, Executive Credit Committee, and Group Credit Committee at Board level.
• Success in this role requires a self-starter with strong independence, capable of delivering actionable insights to senior stakeholders while effectively managing within a complex matrix environment.

Job Responsibilities

• Provide support to the Senior Manager regarding monitoring, analysis, organization, and reporting of Credit Risk-related matters for Group, Executive, Cluster, and Segment Credit Committees within the RBB cluster.
• Develop and prepare portfolio review presentations based on MIS, giving a clear overview of the credit book.
• Use data to drive strategic decisions, portfolio optimization, and early-risk mitigation actions.
• Propose innovative ideas to enhance business processes and improve customer experience.
• Deliver quality reports, monitoring results, and recommendations to stakeholders.
• Monitor quality of credit lifecycle processes, evaluate policy effectiveness, and ensure adherence to guidelines.
• Perform robust post-approval/disbursement checks using statistical and sampling methods.
• Ongoing monitoring of trends and factors that might impair credit quality, focusing on Origination, Collections, and Recoveries.
• Develop models for proactive monitoring of business credit health.
• Provide analytical support to the team on credit-related queries within acceptable timeframes.
• Foster collaborative relationships through regular engagement with managers and team members.
• Provide input into systems, processes, and policies for business effectiveness.
• Lead by example in embracing Nedbank Vision and Values.
• Contribute to transformation goals and culture-building initiatives.
• Create a client service culture through interventions.
• Encourage team innovation and knowledge sharing.
• Ability to connect the dots across fragmented information from multiple forums and present a consolidated view to senior stakeholders.
• Strong capability to interrogate data and extract actionable insights, not just run reports.
• Comfort with executive-level presentations and stakeholder management upwards.
• Ability to thrive in a new, evolving structure with opportunities to shape standards and frameworks

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Qualification Detail

• Required: Bachelor’s degree in Statistics, Economics, Econometrics, Finance, Mathematical Sciences, or Engineering.
• Preferred: BSc / B.Eng / BCom Honours degree

Minimum Experience Level

• Minimum 8 years in banking or financial services, with 5 years in Credit Risk Analysis within Commercial/Wholesale Banking.
• Proven experience in reporting roles for at least 5 years.
• Understanding of banking regulations (NCR, SARB, BASA).
• Technical proficiency in SAS, Power BI, SQL (mandatory), Python (preferred).
• Familiarity with credit modelling, impairment methodologies, IFRS 9, ACL provisioning, and capital adequacy (risk-weighted assets).
• Proven ability to engage and influence across retail and business clusters, including executive-level stakeholders
• Deep understanding of the end-to-end credit lifecycle across multiple segments and lending products
• Experience in strategic planning, business reporting, and translating insights into actionable decisions
• Demonstrated capability in coaching, mentoring, and assuming leadership roles within complex environments
• Strong background in credit assessments and risk mitigation strategies, with exposure to stress testing and scenario analysis
• Ability to identify, manage, and mitigate business risks effectively
• Skilled at operating within a matrix structure, managing multiple senior stakeholders and navigating complex governance frameworks
• Advanced analytical skills with a strong quantitative orientation, including experience in reporting and strategic KPI development
• Comfort with new acquisitions and integration projects, requiring out-of-the-box thinking and solution design

Technical / Professional Knowledge

• Business administration and management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Management information and reporting principles, tools and mechanisms

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Job Purpose

• To apply  specialisation within multiple SAP  projects and support  and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities. 
• Performs systems analysis, solution design, develop, supports and maintains SAP system.  Drvies technical solution design, system integration, SAP architecture and landscape.

Job Responsibilities

• Preparing Architecture with complete analysis of the system connection, system authentication, requests, responses, logging etc
• Liaise with the business / functional consultants and conduct JAD sessions to understand their requirements in order to inform solution designs
• To have practical understanding of Agile practices and tooling such as Jira and Confluence
• To have the ability to conduct unit, E2E and Regression testing as well as ensuring all technical specifications are documented in detail
• Collaborate and share knowledge with the team
• Implementation and Configuration: Overseeing the implementation and configuration of SAP CPI integrations, including adapter setup and managing different SAP modules and non-SAP systems
• Performance Optimization: Identifying performance bottlenecks and providing tuning recommendations for SAP CPI processes to improve integration performance
• Monitoring and Troubleshooting: Monitoring CPI flows, proactively identifying issues, and troubleshooting errors in real-time to ensure smooth integration
• Security Management: Ensuring security protocols are adhered to in CPI integrations, including certificate-based authentication, OAuth, and handling encrypted data transfers
• Data Mapping and Transformation: Managing and optimizing complex data transformations using Groovy and message mapping for different scenarios
• Documentation: Creating detailed technical documentation of integration flows, configurations, and best practices to ensure clear communication across teams
• Groovy script and Message mapping 
• Knowledge of SAP CPI Design Best practices, Error Handling Mechanism, SAP CPI Architecture 
• API Management: Experience in integrating with SAP API Management and handling API Gateway configuration
• Adapters Configuration: Expertise in configuring adapters such as SOAP, REST, SFTP, SuccessFactors, and IDOC
• Performance Tuning and Optimization: Ability to identify performance bottlenecks in integration scenarios and optimize CPI flows
• Drive the overall SAP integration strategy and architecture across business units, ensuring alignment with enterprise objectives
• Mentor and upskill junior and senior team members, fostering a culture of continuous learning and technical excellence
• Engage with executive stakeholders to align integration solutions with broader business goals and priorities
• Evaluate and introduce emerging SAP technologies and best practices to maintain a leading-edge integration landscape 
• Establish and enforce integration governance, standards, and quality assurance processes to ensure robust, scalable, and secure solutions
• Version Control: Familiarity with version control for integration artifacts 
• Transport: Experience with transport integration and continuous deployment using solution manager
• Good understanding on the integration patterns, best practices, cloud, and on-premises application integration concepts 
• Work on complex mapping transformation, resolving technical issues, adapter configurations
• Security Integration: Knowledge of securing integration processes, including OAuth2, SAML, certificates, and tokens
• SAP BTP (Business Technology Platform) - Cloud Foundry would be beneficial
• Extensive experience leading large-scale SAP CPI/BTP projects and complex migration initiatives, delivering robust and future-ready integration solutions
• Recognized expertise in SAP integration security, compliance, and risk management, with a strong focus on safeguarding data and ensuring regulatory adherence
• Exposure to multi-cloud and hybrid integration architectures
• Experience with SAP roadmap planning and digital transformation initiatives

Technical Knowledge

• SAP PI/PO (Process Integration/Orchestration) 
• Cloud Integration with third-party systems 
• OAuth and SAML for secure integrations 
• SAP ABAP 
• ABAP and backend SAP ODATA Services 
• SAP Cloud System 
• SAP Cloud Connector 
• Node JS 
• SQL database queries 
• SAP CAP (Cloud Application Programming) 
• JMS Queue background 
• SAP Cloud Connector 
• SAP ECC, SAP Business Technology Platform (Cloud Foundry), SAP BW, ARIBA, SuccessFactors, Fieldglass, Groovy scripts.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcom/IS/IT ENG/BSc/Com Science related degree  

Preferred Certifications

• Preferred certifies in more than multiple SAP module /ASAP certification 

Minimum Experience Level

• 10 years plus SAP Functional experience

Technical / Professional Knowledge

• Performance monitoring and tuning
• Data Analysis and Interpretation
• IT Solutions Architecture
• ASAP
• SAP System
• SAP Architecture
• knowledge of SAP
• Microsoft Office
• System Development Life cycle(SDLC)
• Problem solving skills

Behavioural Competencies

• Building Trusting Relationships
• Customer Focus
• Communication
• Technical/Professional Knowledge and Skills
• Strategic Influence
• Coaching
• Innovation

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Job Purpose

• To design, build, and maintain the core data infrastructure that powers Nedbank’s modern credit and customer analytics ecosystem. The role is responsible for developing scalable data pipelines, architecting and operationalising reusable feature stores, and implementing robust metadata and data governance frameworks.
• The incumbent will ensure that high‑quality, well‑documented, production‑ready data is consistently available for modelling teams, real‑time systems, and downstream analytics. This role provides the foundational data engineering capability that enables model developers, MLOps engineers, and analytics teams to deliver models faster, safer, and with higher predictive integrity.
• The incumbent drives the standardisation of data patterns, reusable assets, and governed feature frameworks, which materially reduce model cycle time and operational risk.

Job Responsibilities

• Design, build, and optimise large‑scale data pipelines using Python, Spark, and distributed compute frameworks to support high‑throughput modelling and analytics workloads.
• Architect, implement, and maintain the enterprise feature store, ensuring consistency, versioning, reusability, and governance across modelling teams and real‑time scoring environments.
• Establish and maintain metadata management frameworks, covering data lineage, data contracts, schema evolution, feature definitions, and end‑to‑end traceability.
• Develop automated data ingestion and transformation workflows, ensuring repeatability, performance optimisation, and alignment with modern engineering practices.
• Implement data quality monitoring, validation rules, and observability tooling (e.g., schema checks, drift detection, pipeline health metrics) to ensure reliable, production‑grade data.
• Collaborate with model developers, MLOps engineers, and platform teams to enable seamless model training, deployment, and monitoring via well‑engineered data foundations.
• Contribute to the design and evolution of the modern modelling ecosystem, including feature store architecture, metadata strategy, and standardised data patterns.
• Ensure data governance and compliance through documentation, automated controls, and integration with internal regulatory and risk frameworks.
• Drive automation and simplification across data preparation processes to reduce modelling cycle times and improve platform scalability.
• Conduct performance tuning and optimisation of Spark pipelines, storage formats, and distributed compute resources.
• Participate in code reviews, design discussions, and engineering best‑practice forums, promoting clean, modular, and maintainable data engineering standards.
• Support junior team members through mentoring, technical guidance, and knowledge sharing, contributing to uplift across the broader modelling community.
• Conduct horizon scanning on emerging data engineering, metadata, and feature store technologies.
• Prototype new data frameworks, storage formats, and distributed processing techniques.

Professional Exposure

The ideal candidate will have practical, hands-on exposure to:

• Software Engineering / Coding Fundamentals: Solid grounding in computer science/coding principles, including Object-Oriented Programming (OOP), design patterns, data structures, and algorithmic complexity (Big-O).
• Distributed Computing & Big Data: Working with large-scale data processing systems and distributed environments.
• Modern DevOps Integration: Active usage of CI/CD pipelines, version control (Git), and containerisation technologies (Docker/Kubernetes) within a microservices or API-driven architecture.
• Deep Learning & Optimisation: Proficiency with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and application of continuous/discrete mathematical optimisation techniques.
• Model Governance: Productionising models with rigorous tracking, specific versioning, and governance using tools such as MLFlow.

Professional Knowledge

Core Programming & Engineering

• Expert Proficiency: Advanced Python skills with deep knowledge of ML ecosystems (TensorFlow, PyTorch, Scikit-learn).
• Computer Science Fundamentals: Mastery of Object-Oriented Programming (OOP) patterns, data structures, algorithms, and complexity analysis (Big-O).
• Polyglot Advantage: Exposure to performance-aligned languages such as Java, C++, Go, or Rust is advantageous (though not required).

Data, MLOps & Infrastructure

• Big Data Ecosystems: Strong command of distributed data systems (SQL, Spark) and cloud-native data tooling.
• MLOps Architecture: Practical knowledge of model lifecycle management (MLFlow), containerisation (Docker/Kubernetes), CI/CD pipelines, and API integration.
• Data Strategy: Expertise in designing feature stores, high-performance feature engineering, and managing the end-to-end data lifecycle.

Mathematical & Domain Expertise

• Theoretical Depth: Solid grasp of vector calculus, linear algebra, probability theory, statistical inference, and mathematical optimisation.
• Governance & Risk: Understanding of model governance, regulatory modelling standards, and frameworks specific to credit or risk modelling.

Behavioural Competencies

• Innovative & Curious: A relentless learner who stays ahead of the curve, passionate about applying emerging technologies and modern analytical approaches to solve old problems.
• Analytical Problem Solver: Possesses the intellect to deconstruct complex, ambiguous modelling challenges into scalable, logical solutions.
• Collaborative Powerhouse: A cross-functional partner who drives impact through strong stakeholder management, capable of delivering results individually or by influencing others.
• Resilient & Adaptable: Thrives in rapidly evolving environments; comfortable with ambiguity and quick to pivot strategies when business needs change.
• Technical Communicator: Translates dense technical concepts into clear, actionable insights for non-technical leadership.
• Owner's Mindset: Takes full accountability for the end-to-end delivery and reliability of modelling solutions.
• Force Multiplier: Demonstrates a coaching mindset, actively mentoring junior analysts to uplift the team's overall technical capability.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Qualification

Minimum Requirements

• Honours Degree in a quantitative or technical discipline, like Computer Science, Engineering (Industrial, Electrical, Computer), Mathematics/Applied Mathematics, Statistics, or Computational/Theoretical Physics.

Preferred

• Master’s Degree (or higher) in a related quantitative field

Minimum Experience Level

• 5-8 years of core experience in quantitative modelling, data science, or advanced analytics.
• Production Engineering: Demonstrated ability to write robust, modular, and well-structured Python code for production environments.
• Domain Expertise: Proven track record in building and deploying machine learning models, with specific experience in Credit Risk or financial modelling being highly advantageous.
• Agile Delivery: Experience working within Agile data science or engineering squads.

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills

Closing Date: 9 June 2026

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Job Purpose

• Responsible for shaping and delivering robust solution designs and architectures within the payments ecosystem, specifically across issuing and acquiring for banks and fintechs. The position leads the envisioning and creation of integrated, end‑to‑end technical solutions that optimise back‑end systems, ensure scalability, and enable secure, seamless transaction flows.
• With a strong blend of technical depth and strategic foresight, the role provides inspirational leadership that guides teams in adopting modern architectures, improving performance, and realising long‑term technology goals. The incumbent champions innovation, drives architectural coherence across multiple technologies, and ensures that all solutions are fit‑for‑purpose, compliant, and aligned to business outcomes.
• Ultimately, this role acts as a trusted technology partner,bridging complex business requirements with visionary solution design to strengthen the organisation’s payments capabilities and support its growth in a rapidly evolving digital landscape.

Job Responsibilities

• Solution design / architecture within the payments space (banks & fintechs) with a focus on back-end systems related to issuing and acquiring.
• Play a leading role in designing payments solutions for issuing and acquiring and working with implementation teams in the Card Payments area within Nedbank.
• Experience with orchestration and middleware, cloud (Azure), payments systems (Postilion, CAMS, PowerCard etc.), data integration, databases, ETL, security and service exposure and consumption by other technology platforms, systems and channels is crucial.
• This position requires knowledge of engineering and software delivery and integrating and developing solutions for high-performance payments platforms and will require work across multi-disciplinary teams.
• A growth mindset and learning disposition is key since upskilling on a range of new technologies will be required.
• The Card Payments team is on a modernization journey and requires designs that are efficient, scalable and that takes advantage of modern technology solutions.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
• Collaborate and communicate and obtain buy-in from key stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
• Flesh out designs and contribute to functional and non-functional requirements.
• Assist software designers with lower level designs.
• Troubleshoot issues relating to technical delivery.
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Keep abreast of the technical landscape on how it fits together.
• Understand constraints and risk and make the necessary trade-offs.
• Influence and negotiate with key stakeholders.
• Craft the end to end solution taking into consideration: people, technology, systems and data.
• Future proof end to end solutions as far as possible within the organisation constraints.
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• At least 8 years on the job depending on aptitude

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning

Closing date: 12 June 2026

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Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology reviews of code and design for quality assurance
• Contribute to asset health
• Adhere to and contribute to defining patterns / practices/standards in application of technology or domain
• Participate in Code Branching and Merging
• Play and advisory role to Engineering leads
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation
• Contribute into detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Contribute into the planning and implement agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating  risks and impacts on  technology or domain
• Update the asset knowledge base
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 10 IT Experience  with 5 years in relevant technology or domain

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Closing Date: 12 June 2026

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Job Purpose

• The Data Wizard will serve as the technical engine behind Nedbank’s newest innovation unit, Ned Defi. This role combines strong SQL engineering capabilities with advanced data pipeline development skills to transform massive, complex datasets—particularly blockchain, Web3, and crypto‑related data—into reliable, accessible and meaningful information for decision‑making, regulatory reporting, and strategic insights.
• As Ned Defi builds the future of blockchain‑enabled banking, the Data Wizard will create the data foundations that make high-volume crypto data (e.g., Bitcoin and Ethereum datasets with >24 billion rows) usable, trusted and analytics‑ready across the business.

Job Responsibilities

Data Engineering & Pipeline Management

• Design, develop and maintain scalable, reliable data pipelines for ingestion, real-time streaming, transformation and delivery.
• Engineer data flows that support both structured and unstructured datasets, including blockchain event streams, API feeds and Big Data sources like Kafka.
• Build and maintain SSIS packages, SQL stored procedures and high‑performance transformations.
• Optimise existing SQL scripts, structures and processes for speed, stability, and minimal latency.
• Rapidly identify breakages, troubleshoot issues, and implement corrective actions to ensure uninterrupted data flow.

Building Data Structures for a New Business

• Create data models, tables, platforms and integration points required to support Ned Defi as a newly established business unit, ensuring alignment with Nedbank’s data governance
• standards.
• Set up data environments in partnership with Infrastructure, Group Technology (GT) and vendors to ensure correct landing zones, processing pathways and system accessibility.
• Ensure Chinese-wall compliance and proper data segregation between Nedbank and Ned Defi environments.

Data Preparation, Analysis & Insights

• Convert raw blockchain and crypto transaction data into clean, structured, readable datasets suitable for analytics, reporting and operational decision-making.
• Develop insights that support AML, Risk, Compliance, Conduct and Transaction Monitoring teams.
• Support daily reconciliations, settlements to vendors, audit requirements and regulatory reporting using reliable and validated data.
• Automate recurring operational processes and identify opportunities for pipeline enhancement.

Collaboration & Stakeholder Engagement

• Engage with internal teams (GT, CIA, Product, Risk, Web Development, Infrastructure) to align development strategies and ensure smooth integration of data solutions.
• Liaise with vendors and external partners for data ingestion, tooling and solution design.
• Participate in requirements discussions, validate specifications and deliver fit‑for‑purpose data solutions within agreed timelines.
• Understand front-end systems, operational workflows and product platforms to ensure data engineering supports business processes end‑to‑end.

Governance, Security & Quality

• Ensure adherence to data governance standards, metadata requirements, lineage rules and Nedbank architectural guidelines.
• Partner with Information Security, CISO and Data Governance teams to ensure secure handling of sensitive information.
• Ensure data delivered for reporting, AI/ML enablement, auditing, and operational consumption is complete, accurate and reliable.

Visualisation & Output

• Create insights using Tableau, Power BI or similar tools for consumption by leadership and operational stakeholders.
• Build clear dashboards, reports and data stories that simplify complex datasets into actionable outputs.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc, BEng

Preferred Certifications

•  DEVOPS or Data engineering certification

Minimum Experience Level

• A highly skilled SQL engineer with strong experience in writing, reading and optimising complex SQL scripts (some Nedbank stored procedures exceed 2,000 lines).
• 3+ years experience in data engineering, including SSIS, stored procedures, ETL, and working with large datasets.
• Comfortable with Big Data technologies such as Hadoop, Postgres, Kafka, or other large-scale processing environments.
• Curious and adaptable, able to research tools and propose fit-for-purpose technologies that align with Group Technology guidelines.
• Able to work independently, quickly understand existing environments, and deliver quick turnaround times under pressure.
• Strong in problem-solving, optimisation and automation, able to replace reliance on existing web developers performing SQL work.

Technical / Professional Knowledge

• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
• Agile Delivery

Closing date: 10 June 2026

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Job Purpose

• We’re seeking a dynamic Wealth Manager to join our Team in Cape Town, Kwa-Zulu Natal and the Southern Cape (George/Mossel Bay/Plettenberg Bay/Knysna) — individuals who bring Nedbank’s Connected Wealth vision to life. This role is pivotal in driving impactful growth, fostering collaboration, and shaping the future of integrated wealth management at Nedbank Private Wealth
• You will manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.

Job Responsibilities

• Formulate innovative solutions for our high net-worth clients on their wealth journey whilst being aware of markettrends and variables that may impact their investment plans
• Achieve predetermined sales targets across the business by identifying opportunities in the client base to advise clients on NPWs approved investment, risk and banking solutions
• Acquire new business for the portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share
• Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts,Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
• Maintain expert knowledge of all Nedbank Wealth's approved products, application procedures, processing, and timelines, whilst using this knowledge to drive relevant sales targets
• Inform and educate clients on products and services to ensure retention of existing clients, increasing sales revenue, and expanding the organisation's client base
• Collaborate successfully across all relevant areas to achieve shared goals
• Ensure  compliance with relevant statutory, legislative, policy, and governance requirements
• Stay up to date with relevant legislative amendments and industry best practices, as well as the Company's internal compliance procedures
• Ensuring that the quality of advice remains high and consistent and in line with NPW's investment philosophy and approved products
• Contributing to sustaining a competitive edge through external networking, benchmarking, and representation on related forums
• Developing networks and build alliances to grow and strengthen internal support bases
• Provide support and coaching the wealth managers, paraplanners and other staff as required
• Lead team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree in Commerce/Finance/ Business Science etc
• Post Graduate Diploma in Financial Planning 
• Certified Financial Planner (CFP) or studying towards CFP
• Regulatory FAIS Exams - RE5 (essential)

Essential Certifications

• FAIS representative and preferably a Key Individual

Minimum Experience Level

• 5 years related experience in Financial Planning/Wealth Management acquisitions/sales is essential
• RE5 certification is essential
• DOFA essential

Technical / Professional Knowledge

• Microsoft Office
• Client understanding (Wealth management)
• Cross and Up - selling
• Client retention

Behavioural Competencies

• Building Customer Relationships
• High-Impact Communication
• Driving for Results
• Aligning and Executing Sales Strategy
• Creating a Service Reputation
• Guiding Sales Opportunities

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Your Mission

• To deliver enterprise-grade observability solutions that provide real-time insights into system health, performance, and resilience—using best-in-class platforms like Dynatrace and ServiceNow.
• You’ll partner with technology and business leaders to design scalable, integrated monitoring ecosystems that empower teams, reduce noise, and turn data into decisive action.

What You’ll Be Doing

Design & Build World-Class Observability

• Architect and implement end-to-end observability across applications, infrastructure, and services
• Define and set enterprise standards for monitoring and event management
• Instrument services using logs, metrics, traces, telemetry, APM, RUM, and synthetics
• Design synthetic user journeys for proactive, early-warning detection
• Build high-signal alerts and visually compelling dashboards that matter
• Ensure scalability, availability, and recoverability across hybrid cloud environments

Integrate, Automate, Accelerate

• Integrate observability platforms with ServiceNow Event Management
• Design event normalization, enrichment, CI binding, and noise reduction strategies

Drive Operational Excellence

• Strengthen operational readiness with clear procedures and response plans
• Partner with operations teams to close monitoring gaps and refine incident response

Champion Continuous Improvement

• Research emerging observability tools, trends, and practices
• Design advanced, cross-technology observability solutions at enterprise scale

Lead, Influence & Enable

• Serve as an observability and SRE consultant across enterprise initiatives
• Support SRE practices including SLIs, SLOs, error budgets, and post-incident reviews

Experience & Expertise

• 8–10 years of IT experience, with 7–10+ years in monitoring, APM, observability, or SRE at enterprise scale
• Deep, hands-on expertise with Dynatrace, ServiceNow APM/Event Management, or equivalent platforms
• Strong background in event management design, ITSM integration, and automation
• Proven experience designing SLIs, SLOs, alert strategies, and driving MTTR reduction
• Production experience in AWS, Azure, or GCP, including Kubernetes and containerized environments

Technical Strengths

• Strong programming logic and scripting expertise
• Ability to design solutions that span complex, interdependent technologies
• Solid understanding of hybrid cloud and distributed system architectures

Qualifications

• IT Diploma / Degree or equivalent practical experience

The Way You Work

• Strategic thinker who sees the big picture while mastering the details
• Calm under pressure, leading incidents with clarity and confidence
• Able to influence without authority, coaching teams to shift-left and own their SLOs
• Collaborative across all organizational levels
• Emotionally intelligent, decisive, resilient, and quality-driven

The Impact You’ll Make

• You’ll redefine how reliability is engineered, how incidents are experienced, and how visibility empowers teams. Your influence will be felt across platforms, portfolios, and people, turning observability into a competitive advantage.

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 15/06/2026

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Job Purpose

• To deliver outstanding client services; manage service capacity; deploy and move staff to meet servicing demand and to manage the Branch's administrative and services portfolio.

Job Responsibilities

Nedbank Goals:

• Our goal is to be the best in client experience for our clients and make a real lasting difference for our clients.
• Identify and support service opportunities and collaborate with service teams across Branch types to inspire team to define and implement action plans to grow profit and market share through service interventions.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Identify client's service needs and opportunities. 
• Ensure service teams are prepared for client engagements and to improve client experience.
• Study client feedback reports from service teams and address/ action plan root causes with teams to achieve service excellence goals.
• Drive client experience aligned to the Nedbank brand pillars and Service excellence promise to Caringly connect and deliver value for our clients.
• Ensuring that the Branch meet the defined service standards and corporate image requirements. 
• Educate clients to shift towards servicing through digital channels to provide them with convenient alternatives.
• Ensure compliment and complaint management.
• Explore client acquisition opportunities and drive quality leads or assist clients to open accounts via the Nedbank Money App where no advice is required.
• Walk the floor regularly during the day, greet clients and ensure that they are being serviced in line with Nedbank service principles and are visible and available to clients at all times.
• Manage capacity of service staff against client demand, real time.
• Monitor staff client ratings and implement corrective coaching where needed or celebrate great service behaviour.

Risk and Ops:

• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Manage cash related activities to reduce the operational and reputational risk.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained and conduct checks to ensure all self service devices are operational.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage staff onboarding process for staff to become proficient, confident and knowledgeable.
• Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 3 - 6 years of Banking, Risk & Regulatory exposure
• Must have a valid drivers license and a reliable vehicle.

Technical / Professional Knowledge

• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Governance, risk and controls
• Problem solving skills

Behavioural Competencies

• Building Customer Relationships
• Decision Making
• Planning and Organizing
• Execution
• Customer Focus
• Coaching
• Delegation and Empowerment

Advert closing date: 17/06/2026

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF Level 6 or Higher in a Financial or Business-related field essential
• Post-Grad Degree in Financial/Business Management is an advantage
• Valid driver's license and own reliable transport is essential

Minimum Experience Level

• 3-5 years' Relationship management experience in the financial sector 
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageou

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Closing Date -15 June 2026