Senior Officer: Internal Communications at Road Accident Fund

Key Performance Areas

Internal Communications

• Create and deliver internal updates and announcements.
• Develop content for internal communication channels, including the intranet and newsletters.
• Conduct interviews and research for internal articles and updates.
• Collaborate with stakeholders to ensure content accuracy and relevance.
• Attend events to gather insights and content for internal communications.
• Explore innovative, cost-efficient ways of engaging with internal stakeholders to enlarge the scope and influence of internal communications in the organisation's strategy.

Content Management

• Language check all internal communications prior to submission for copy editing.
• Ensure all communications maintain a unified, on-brand look and feel.
• Coordinate the design and production of communication materials, including newsletters, posters, videos, infographics and digital content.
• Develop and update templates for internal documents, such as emails, corporate stationary, memos and internal corporate forms.
• Monitor the RAF's internal calendar to ensure timely and relevant communications and that staff are informed of upcoming events.
• Implementing feedback mechanisms to gather input and insights from employees regarding the effectiveness and relevance of internal communications.

Photography, Videography

• Take photos of events and activities for internal usage.
• Record basic videos for internal communication purposes.
• Ensure proper storage of photographs and videos (image and video bank)where applicable work with the Specialist: Production for quality in video production.
• Design newsletters and layouts for internal communications using Adobe InDesign, Microsoft Publisher, or similar software.

Reporting

• Collate and report the number of published communications and other relevant internal communication analytics on a regular basis.
• Provide post-analysis of internal communication campaigns, awareness drives and initiatives.
• Regularly update the Manager: Corporate Communication on weekly and monthly deliverables.
• Provide input into the Corporate Communications Sub Division's monthly and quarterly reports.

Stakeholder Relations

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Engage all levels of stakeholders as required.
• Solicit feedback from stakeholders to understand their needs, concerns, and suggestions, and incorporate this feedback into internal communication plans and initiatives.

Internal Promotional Drives and Initiatives

• Collaborate with other divisions/units on internal drives, campaigns, and initiatives.
• Track project progress and milestones as per agreed standards and timelines.
• Gather and incorporate feedback from stakeholders to inform the planning and execution of internal drives.

Service Provider Liaison and Creative Brief Writing

• Coordinate with service providers to ensure alignment with organisational goals, standards and quality requirements.
• Write detailed and comprehensive creative briefs that will be approved by the Manager and shared with an appointed agency or service provider.
• Inform agencies of the RAF’s Corporate Identify Guidelines and Language Style requirements in order to ensure compliance.

Coordination of Media Production for Corporate Publications

• Collaborate with appointed service providers to oversee the media production process for corporate publications such as the Annual Report, Annual Performance Plan, and Strategic Plan.
• Provide clear direction and guidance to service providers regarding project requirements, timelines, and quality standards.
• Review drafts and proofs before submission to ensure accuracy, consistency, and alignment with organisational requirements.
• Coordinate with internal stakeholders to gather relevant content and input for corporate publications.

Internal Event Coordination and Management

• Plan, coordinate, and execute internal events.
• Collaborate with departments/stakeholders to determine event objectives and logistics.
• Monitor event budgets and coordinate with service providers.
• Communicate event details to attendees and address inquiries.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in a Communications/ Public Relations/ Marketing related qualification.
• Relevant 4 years’ experience in an Internal Communications or related environment.
• Experience in compiling and managing an organisational calendar of events and happenings for a large organisation such as the RAF.