Current Job Vacancies at Road Accident Fund

Key Performance Areas

Medical Management.

• Conduct medical assessment and compile injury assessment reports.
• Conduct assessments and bill reviews on submitted claims, focusing on the appropriate level of care, the length of stay, and quality of care.
• Incorporate tariffs, cost savings initiative recording, and treatment protocol to ensure that all service providers adhere to the rules, and the tariff as guided by the RAF and / or any that is considered reasonable.
• Pre authorise submitted claims aligned to RAF clinical guidelines including the RAF formularory, treatment protocols and related tarrifs.
• Escalation of complex cases for multi disciplinary review and adjudication.
• Participate in the consultations process on the implementation of medical claims processes.

Exception Handling.

• Ensure the implementation and maintenance of a formal exception handling process within the medical management.
• Maintain the documentation and regular updating of the exception handling process.
• Maintain the implementation an unusual occurrence procedures.

Reporting.

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.
• Produce documents, briefing papers, reports and presentations.

Stakeholder Management

• Deal with/and respond to correspondence.
• Maintain healthy relationships with all stakeholders.
• Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Health Sciences /Medical related qualification.
• Registration with HPCSA/SANCA.

Experience

• Relevant 3 years’ experience in a Medical related environment.

Technical and behavioral competencies required

• Claims management process/ processes and systems.
• Medical product management
• Medical bill reviewing
• Medical case management
• Complex problem identification, solving and decision making
• Customer value proposition
• Strong clinical analytical capabilities
• Knowledge of motor vehicle accident legislation
• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

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Key Performance Areas

Stakeholder Engagements

• Liaise with InSETA regarding requirements and the organisation’s compliance with these requirements.
• Build a quality relationship with the InSETA.
• Liaise with service providers.
• Maintain an up-to-date knowledge regarding developments in InSETA and skills development.
• Conduct regular information sharing sessions with staff.
• Deal with administrative queries both internally and externally with stakeholders.

Workplace Skills Plan Implementation Facilitated

• Align the company information system to the InSETA reporting requirements.
• Co-ordinate the communication process for skills development planning and implementation within the organisation.
• Advise on learning interventions to meet the requirements of the WSP.
• Gather and capture statistics and data prior implementation of WSP for implementation report (WSPIR).

Learnerships and Skills Programmes Implemented within the Organisation

• Advocate skills development to the organisation.  
• Interpret and understand business objectives and implications for skills development. 
• Understand and apply the National Skills Development Strategy (NSDS) and InSETA sector skills plan (SSP).
• Understand the business objectives of the organisation. 
• Support the development and roll out of the needs analysis (PDP) or Skills Audit within the Organisation
• Document the results of the needs analysis into a formatted WSP.        
• Ensure that WSP complies with requirements of the InSETA.
• Ensure that the WSP aligns with sector skills requirements and organisational needs / business objectives.

Workplace Skills Plan Implementation Report (WSPIR) Compiled and Implemented

• Ensure that the WSPIR complies with requirements of the InSETA.
• Gather information (from current records/ information systems and from business areas).
• Synthesis of information into report.
• Submit report on designated date. 

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in a related qualification.
• ODETDP qualification.
• Relevant 4 years’ experience in a similar environment of which 1 year must be on a supervisory level.

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Key Performance Areas

Video Production and Editing

• Direct and supervise the pre-production to ensure that the foundation of the video is in place.
• Supervise the creation of online video content for RAF products.
• Create, maintain and coordinate production schedules, including shooting schedules and post-production timelines.
• Utilise Blackmagic and other cameras and editing software for high-quality production, adhering to industry best practices.
• Oversee equipment setup.
• Edit and retouch videos to enhance visual appeal.
• Edit and assemble raw video footage into high-quality video content.
• Ensure that all audio-visual equipment is in optimal condition for shooting sessions.
• Develop video concepts and storyboards.
• Package the content to go live on the RAF’s social and digital platforms including the RAF’s internal TV network.
• Ensure that all video content is consistent with the RAF’s brand identity and core values.

Photography

• Apply colour correction and visual effects to enhance the aesthetic appeal and overall quality of photographs.
• Edit photos to improve clarity, composition, and visual impact, ensuring they meet the desired standards.
• Generate visually appealing content through creative framing, lighting, and composition techniques.
• Provide creative input and innovative ideas to enhance the visual identity of photographic content.
• Maintain a well-organised photo directory and ensure proper storage of all digital and physical photographs.
• Shoot both the visual and the ordinary images.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Report on production progress and feedback from events.
• Track and report on video and image (photographs) metrics and key performance indicators, such as the number of views, likes, shares, and conversions.
• Report on systems functionality for management, project, or performance reporting.
• Report on service providers’ performance.

Video Content Creation

• Conduct research to understand the RAF's interests and audiences, developing scripts aligned with brand objectives and seeking managerial approval before production.
• Enhance videos with graphics, captions, and special effects to engage viewers, maintaining brand consistency.
• Evaluate the performance of video content through analytics and feedback to improve future productions.

Stakeholder Management

• Work with stakeholders across the organisation to align internal and external content.
• Collaborate with external service providers, including creative agencies and production houses to ensure high-quality multimedia productions that aligns with the RAF’s mandate and strategic objectives.
• Maintain close working relationships with different team members to create a cohesive and consistent RAF brand and content.
• Actively engage with the RAF’s social media followers and cultivate a sense of community around RAF products.
• Work with different media and applicable publication platforms such as the RAF’s website, intranet, social media platforms and cloud storage solutions.

Agency and Service Provider Coordination

• Develop detailed production briefs for creative agencies.
• Coordinate with external service providers to ensure high-quality audio-visual productions and photography that meet RAF standards.
• Review and approve work from agencies to ensure alignment with the RAF’s brand and strategic objectives.
• Monitor service providers’ deliverables and deadlines to ensure timely and on-budget project completion.
• Maintain effective communication with service providers to address any issues promptly and ensure smooth project execution.

Production Budget Management

• Formulate and project the annual production budget, for submission to the Manager: Multimedia

People Management

• Manage production crew, including camera operators, sound technicians, lighting technicians, and other personnel as required.
• Ensure the motivation, cohesiveness, and alignment of the organization’s team members.
• Supervise staff in the department to ensure that they achieve their objectives in line with the strategic and divisional objectives of the RAF.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Film/ Broadcasting/ Media Studies/ Marketing/ Communications/ Digital Media or related field from a recognised South African institution.
• Certifications in multimedia production/ visual communication or digital content creation will be an added advantage.
• Relevant 5 - 7 years’ experience in video production, editing and photography of which 2 years must be ona supervisory level/ area of expertise
• Experience in camera operation, lighting techniques, composition, and post-processing software.

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Key Performance Areas

Manage Training Requirements

• Conduct training needs analysis as per the PDP (Personal Development Process).
• Design, develop and/or source appropriate learning solution.
• Design and conduct formative and summative assessments.
• Evaluate the required effectiveness and efficiency of learning solutions.

Legislative Compliance

• Benchmark learning and development standards for possible implementation in the RAF.
• Develop appropriate tactics and strategy to ensure compliance with legislative changes.
• Implement WSP to ensure developmental needs are addressed.
• Maintain compliance with training interventions.
• Evaluate training interventions.
• Design of standard curriculum and courses within professional Learning Academy.
• Standardise all operational learning interventions for implementation throughout the organisation.

Manage Information Toolbox and Training Calendar

• Manage the training calendar for all RAF Regional offices.
• Design Legal Circulars for publication to the organisation.
• Supervise the development of Training Manuals in line with the INSETA standards.

Act as a Member of the Skills Development Committee (SDC)

• Ensure learning solutions are in-line with National Skills Development Strategy.
• Align the implementation of learning solutions with the Annual Training Report and Workplace Skills Plan.
• Participate in SDC meetings.

Reporting and Administration

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
• Ensure maintenance of training records (e.g. attendance registers, training evaluation forms etc.).

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

Finance Management

• Comply with budget restrictions as outlined by the finance and procurement departments and the PMFA.
• Evaluate training cost optimization and budget control.

Assessments and Moderation of all Internal Programmes

• Develop Assessments and other criteria for internal programs.
• Moderate Assessments based on moderation principles as set by SAQA.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in a related qualification.
• Relevant 5 - 7 years training and facilitation experience of which 2 years must have been in area of expertise.
• Experience in a third-party claim and claims systems environment will be advantageous.

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Key Performance Areas

Internal Communications

• Create and deliver internal updates and announcements.
• Develop content for internal communication channels, including the intranet and newsletters.
• Conduct interviews and research for internal articles and updates.
• Collaborate with stakeholders to ensure content accuracy and relevance.
• Attend events to gather insights and content for internal communications.
• Explore innovative, cost-efficient ways of engaging with internal stakeholders to enlarge the scope and influence of internal communications in the organisation's strategy.

Content Management

• Language check all internal communications prior to submission for copy editing.
• Ensure all communications maintain a unified, on-brand look and feel.
• Coordinate the design and production of communication materials, including newsletters, posters, videos, infographics and digital content.
• Develop and update templates for internal documents, such as emails, corporate stationary, memos and internal corporate forms.
• Monitor the RAF's internal calendar to ensure timely and relevant communications and that staff are informed of upcoming events.
• Implementing feedback mechanisms to gather input and insights from employees regarding the effectiveness and relevance of internal communications.

Photography, Videography

• Take photos of events and activities for internal usage.
• Record basic videos for internal communication purposes.
• Ensure proper storage of photographs and videos (image and video bank)where applicable work with the Specialist: Production for quality in video production.
• Design newsletters and layouts for internal communications using Adobe InDesign, Microsoft Publisher, or similar software.

Reporting

• Collate and report the number of published communications and other relevant internal communication analytics on a regular basis.
• Provide post-analysis of internal communication campaigns, awareness drives and initiatives.
• Regularly update the Manager: Corporate Communication on weekly and monthly deliverables.
• Provide input into the Corporate Communications Sub Division's monthly and quarterly reports.

Stakeholder Relations

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Engage all levels of stakeholders as required.
• Solicit feedback from stakeholders to understand their needs, concerns, and suggestions, and incorporate this feedback into internal communication plans and initiatives.

Internal Promotional Drives and Initiatives

• Collaborate with other divisions/units on internal drives, campaigns, and initiatives.
• Track project progress and milestones as per agreed standards and timelines.
• Gather and incorporate feedback from stakeholders to inform the planning and execution of internal drives.

Service Provider Liaison and Creative Brief Writing

• Coordinate with service providers to ensure alignment with organisational goals, standards and quality requirements.
• Write detailed and comprehensive creative briefs that will be approved by the Manager and shared with an appointed agency or service provider.
• Inform agencies of the RAF’s Corporate Identify Guidelines and Language Style requirements in order to ensure compliance.

Coordination of Media Production for Corporate Publications

• Collaborate with appointed service providers to oversee the media production process for corporate publications such as the Annual Report, Annual Performance Plan, and Strategic Plan.
• Provide clear direction and guidance to service providers regarding project requirements, timelines, and quality standards.
• Review drafts and proofs before submission to ensure accuracy, consistency, and alignment with organisational requirements.
• Coordinate with internal stakeholders to gather relevant content and input for corporate publications.

Internal Event Coordination and Management

• Plan, coordinate, and execute internal events.
• Collaborate with departments/stakeholders to determine event objectives and logistics.
• Monitor event budgets and coordinate with service providers.
• Communicate event details to attendees and address inquiries.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in a Communications/ Public Relations/ Marketing related qualification.
• Relevant 4 years’ experience in an Internal Communications or related environment.
• Experience in compiling and managing an organisational calendar of events and happenings for a large organisation such as the RAF.

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Key Performance Areas

Project Coordination and Compliance

• Ensure that the project is conducted accurately aligned to the project defined standards and guidelines.
• Participate in the assessment of risk and challenges to the success of the project.
• Proactively carry out project support functions.
• Establish responsible deadlines and personal work plans and ensuring effective time management.
• Ensure project handover is done as per agreement.

Project Administrative Support

• Administer the planning and scheduling of project activities.
• Monitor and track project schedule activities and timelines.
• Track and ensure that all items sourced are received within the stipulated project schedule.
• Ensure proper record keeping for all projects artefacts on the project management or content management platform.
• Produce, maintain and update project documentation according to project standards.

Project Financial Management

• Coordinate project management budgets and expenses.
• Coordinate the preparation of expense and variance reports to track spending against budget.
• Facilitate and follow up on the procurement processes to ensure that all required project related items are received as per the project schedule.
• Ensure that all items sourced are received within the stipulated project schedule.
• Ensure that items received are in good quality and the right quantity.

Reporting

• Compile reports for the Programme Management committee and other relevant committees.
• Prepare ad-hoc reports in case of crisis/ issues that require attention of stakeholders.
• Contribute to the preparation and submission of Regulation reports.
• Participate in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder Management

• Liaise with internal and external stakeholders to ensure effective project execution to completion.
• Resolve queries and attend to requests for information promptly.
• Contribute to and maintain positive relationships with vendors, service providers, and team members.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Project Management or related qualification.
• Certification in project management methodology (Prince2/ PMBOK/ Agile) will be an added advantage.
• Relevant 4 years’ experience in project environment.
• Experience in coordinating projects in line with project management methodologies.
• Experience in project management tools.