Senior Operations Supervisor at Aramex South Africa

Key Responsibilities

• Ensure all collections are allocated and uplifted.
• Ensure all emails pertaining to day shift requests are carried out; example-  after hours deliveries, late same days, etc. (check outstanding inbound manifests)
• Ensure the airfreight is given priority at all times and is handled timeously
• Ensure the loading of the line haul is supervised at all times and that consignments are not mishandled.
• Ensure all cargo collected is sufficiently packaged and compatible for air and road transport
• Ensure relevant labels are placed on EMD, ONP, tender, Saturday, Public Holiday consignments.
• Ensure that pre-alerts are read and acknowledged
• Ensure all deliveries are delivered within SLA and any failures to be communicated.
• Ensure correct parcels are given to agents at all times and scanned out on trip sheets and manifests.
• Ensure the shift is operating at an acceptable level and accuracy maintained
• Ensure correct weight and dims are reflected on the e waybills and TTC weights and LOP process to be followed
• Ensure all scans are closed and submitted to the system with quality checks to be done
• Ensure all cargo is correctly assigned to the designated loading bays and good house keeping practices are applied.
• Compile Route planning for weekend deliveries to uphold a 95% on time delivery performance
• Record of all master waybills on InfoAxs and apply TTC weights for record keeping
• Monitoring of the collection and delivery performance, isolating of problem areas and solution implementation, to achieve of 100% on time collections and deliveries
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct. All policies and procedures must be made known to all operations staff
• Ensuring all operations staff clock in and out in strict accordance with their set shifts, and that poor timekeeping is monitored and corrective action taken where necessary.
• Monitoring and ensuring the safety and security of staff and freight in the warehouse
• Conducting daily toolbox talks prior to start of shift to successfully lead the team
• To apply the Six Sigma methodology by conducting Gemba walk and applying 5s rules to ensure good housekeeping on the shift
• To maintain the upkeep of the vehicles utilized during the shift by monitoring vehicle utilization, fuel usage and vehicle abuse / driver behavior.
   

Minimum Requirements

• Matric (Grade 12) - Bachelor’s Degree preferable
• Must have a valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 5 years’ experience in Operations
• Own Transport
   

Skills & Competencies

• Communication - Written & Verbal
• Planning, organising and time management
• Problem solving
• Flexibility
• Supervisory abilities
• Communication (Verbal & Written)
• Planning & Organising
• Adaptability
• Decision making
• Problem analysis