Senior Payment Operations Assistant at CA Financial Appointments

Responsibilities: 

Payment processing 

• Ensure timeous and accurate cross-border payments 
• Ensure compliance with regulations and verify payment details 
• Resolve payment queries and monitor payment queues 
• Document record keeping 

Reconcile records of all transactions 

• Ensure relevant documents are completed and saved 
• Prepare reports on transactions for management to review 

Client support 

• Resolve client queries, provide excellent customer service 
• Assists clients with payment queries and concerns 
• Work with Case Management team to address clients effectively 

Compliance and Regulation 

• Keep up to date with regulations and compliance requirements 
• Implement and maintain compliance procedures and controls 
• Conduct regular audits, to ensure compliance to regulatory guidelines 

Process improvement 

• Identify opportunities to improve efficiency 
• Work with team members to streamline processes and minimize errors 
• Implement improvements to payment processing procedures 
• Work with Finance team, ensure queries and recon issues are resolved 

Requirements: 

• Minimum of completed Bachelor's Degree or Diploma in Finance/Business 
• Must have previous experience in Financial Services or Banking 
• Experience working in Salesforce or similar CRM accounting software
• Good MS Office, Excel skills 
• Client service focussed
• Excellent planning and time management skills
• High attention to detail and accuracy