Senior Programs Manager at DHL

YOUR TASKS:

• Manage and coordinate all country projects on behalf of the Leadership team
• Responsible for the effective deployment and usage of assigned resources to attain maximum productivity in ensuring that projects are completed on time, within budget and meet the desired business objectives as per project scope
• Take the lead role to ensure efficient and effective best practice Project Management
• Organize, develop and lead project team members effectively (including: Watchlists, WI, SLA, SOP, KPIs and Scorecards) to ensure internal approvals on all agreed project milestones, including post implementation assessment to confirm sustainability.
• Identify the gaps / requirements / areas for improvement and attention in processes, people and systems as well as reforming of the strategy and project objectives, timelines and resources required to achieve the business objectives and benefits.
• Design and implement processes, systems and measures that ensure that exceptions, slippage and issues of priority are effectively managed and communicated timeously and effectively.
• Monitor projects in the portfolio and assess if these continue to meet the desired business objectives and recommend project deferment and/or cancellation with relevant stakeholders where necessary.
• Review and take appropriate corrective actions as needed to ensure projects are delivered on time, within budget and meet project objectives and business benefit as per project scope
• Ensure country project alignment with relevant Regional and Global initiatives.
• Effectively manage the “change management” mindset and communicate milestone progress with all stakeholders to ensure “buy-in” / support.
• Drive for system solutions focussed on: Automation, Digitization, RPA, AI.
• Present and maintain (mandated in conjunction with relevant team members) overall project presentation / tracking and related supporting documentation as deemed fit by the Project Manager.
• Monitor and report overall project progress to relevant stakeholders.

YOUR PROFILE:

• Minimum Bachelor’s degree , ideally in a related field (such as Project Management, Change Management, or business)
• Relevant qualifications / certifications in Project Management, Change Management - First Choice / LEAN / Six Sigma / PMP Certification preferred
• 6 to 8 years' experience in managing and driving key business projects
• 6 to 8 years' experience in managing and directing project teams
• Proven track record of delivering value through analysis
• Experience of performance management frameworks
• Experience working on a matrix organisation
• Experience in automated Project Management solutions and Workflow Tools / Systems
• DHL First Choice methodology and tools experience would be advantageous.
• Analytical skills and capacity for conceptual thinking
• Ability to think and act with a cross-organizational and cross-process approach.
• Excellent communication and presentation skills.
• Must be able to analyze the functionality and underlying / feeding drivers of (any and multiple) technical systems and the relationships between them including ability to map any process at data flow, task responsibility, output level, etc.
• Intermediate to Advanced Computer skills in MS Excel, MS Word, MS PowerPoint, MS Teams and Business Specific Reporting Systems.