Senior Quotation and Order Management Specialist at Metso

• We are seeking a Senior Quotation and Order Management Specialist, South Africa to join our Quote and Order Management Team. The successful candidate will be responsible for performing all necessary functions to ensure customer satisfaction. 
• Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
• You will report directly to the Head of Quote and Order Management Africa.
• This position is mainly located in Centurion, South Africa.

TEAM YOU BELONG TO

You will join the Q&OM Team and work closely with internal // external stakeholders, such as Management, Suppliers, Sub-Contractors, Clients, Supply and the Sales Team.

WHAT YOU WILL DO

• Provide excellent response to end users and sales managers when taking purchase orders and answering requests for pricing, delivery, product and technical information
• Process customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry
• Prepare customer quotations based on application, specifications, costs, and pricing guidelines
• Accumulates costs of parts via computer system history, inquiries to purchasing and/or production estimating department and estimating costs based on experience with similar/same type of parts
• Evaluates vendor quotes and shop cost estimates
• Establish selling prices of parts based on previous history, evaluation of customer, evaluation of the market, and company objective margin
• Responsible to expedite all activities on proposals through daily communication with Purchasing, Engineering, Production, Shipping and Accounting to meet the customer’s requirements
• Administers order entry of customer purchase order and provides required back up information to all other departments involved in the order execution
• Establish and maintain a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date product knowledge
• Participate in establishment of pricing strategies and customer negotiations
• Resolve order related problems, discrepancies, and customer-related issues working with sales and product support teams
• Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers
• Demonstrate cooperative team effort within the solutions group and the team
• Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment
• Improve efficiency of on-time delivery
• Demonstrates dependability and punctuality
• Observes safety regulations and exhibits a concern for safety
• Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers
• Travel (both domestic and international) may be required as needed
• Perform other duties and/or other special projects as required

WHO YOU ARE

• Matric (Grade 12)
• High school diploma or equivalent work experience
• 2-5 years’ experience in a customer service or similar role

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Strong drive, and performance orientation
• Ability to work in a team atmosphere
• Well Spoken and ability to stay calm and focussed under high pressure situations
• Attention to detail and a sense of urgency-oriented behaviours are required
• Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines
• Self-motivated / performance driven focus on providing excellent customer service
• Prepared to work flexible work hours to meet deadlines when required
• Strong communication, co-operation and interpersonal skills to manage internal and external interfaces