Senior Reporting Specialist at Health Solutions Africa

About the Job

Role Purpose

• Responsible for the design, development and implementation of operational reports at an Executive, Management and Client level in line with user and client requirements and in accordance with service level agreements, industry standards and best practice.
• To enable the generation of insights through multiple analytical and visualisation tools and techniques. This will include, but are not limited to Dashboards, Scorecards, Analytics and Data literacy programs.

Requirements

Qualifications

• Grade 12 or equivalent.
• Bachelor’s degree in Business, Finance, Information technology or related fields.
• Business Analysis (preferable)
• Project Management (preferable)

Experience

• 3 – 5 Years in a similar role
• 2 Years experience in Data analysis, Reporting or Business Intelligence
• Advanced proficiency in Microsoft Excel, SQL and PowerBI
• Leading Business/IT projects
• Experience in Medical Scheme or Financial Services environment (preferable)

Attributes

• Cross functional collaboration
• Communication skills (written and verbal)
• Problem solving skills (critical thinking)
• Facilitation and presentation skills
• Requirement articulation and documentation skills
• Ability to work in a pressurised environment & deal with multiple deliverables at once.
• Business acumen (operational knowledge & experience)
• Sense of urgency
• Enthusiastic, committed and proactive
• Methodical, analytical and accurate, with great attention to detail
• Business Report writing

Duties & Responsibilities

Internal Process

• Lead the design, development and implementation of Operational Reports, Scorecards and Dashboards for various stakeholders.
• Consult, analyse, standardize and automate the generation of reports as per SLA agreements and user requirements.
• Working with the BI team in developing performance measures, analyse drivers, trends and outliers as well as automating reports.
• Gather and interpret requirements from stakeholders in line with business analysis frameworks.
• Analyse and understand the business’ requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.
• Contribute to translating the business goals into design in line with systems architecture.
• Act as a liaison between stakeholders and the project team to determine customer needs and translate these into business requirements.
• Oversee the quality delivery of requirements and specifications that meet the agreed deliverables in line with best practices and business process.
• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
• Develop and implement a Data Literacy program across Operations that will enable data driven decision making at all levels.

Client

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Monitor on an ongoing basis the training and development needs of employees within this portfolio.
• Create a positive work climate.
• Provide guidance, coaching, and mentoring to direct reports.
• Lead by example in living the values of the organisation and aligning with the values of the client.
• Demonstrate exemplary leadership.
• Participate in the recruitment of staff in accordance with Momentum Metropolitan EE Targets.
• Provide transformation interventions on areas that require immediate attention in order to create harmonisation and thereby accelerate performance.

Finance

• Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Business acumen (operational knowledge & experience)
• Client Commitment
• Drive for results
• Leads change and innovation
• Collaboration
• Impact and Influence
• Self-awareness and insight
• Diversity and Inclusiveness