Senior Results Co-Ordinator at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Credit Accumulation

• Oversees the capturing of students automatic credits on the academic system.
• Ensures that all data entries for the summative assessment calculation have been complied with.
• Ensures that the summative assessment outcome is correct and thereafter is responsible for the release of these results on the student portal.

Post Assessment Mark Collation

• Co-ordinates the marking process with lecturers and ensures these marking deadlines are adhered to and managed according to the timeline.
• Co-ordinates the marking deadlines with the relevant Programme Manager to ensure there are no delays in the process.
• Ensures that result capture sheets are emailed to lecturers timeously for electronic completion.
• Oversees the results / imports result capture sheets into the academic system.
• Completes regular audits on all activity logs relating to the marking process and ensures that all scripts are accounted for at any given point in time.
• Ensures that all Integrated Curriculum Engagement (ICE) results are captured by the lecturer outside the system.
• Facilitates the process of Individual Integrated Curriculum Engagement (ICE) task marking by managing the milestone dates with lecturers.
• Proactively applies early detection mechanisms to ensure that student queries relating to results discrepancies are minimal during peak assessment time.
• Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter

Cumulative Assessment Mark Release (Formative)

• Verifies all formative assessment results.
• Compiles the Question by Question analysis when required.
• Ensures that all results entries captured for the Cumulative Assessment (CASS) calculation have been complied with.
• Ensures that the cumulative assessment determination results also include ICE (Integrated Curriculum Engagement) assessment results.

Internal Moderation

• Supports the campus Academic department in accessing scripts required for the internal moderation and decentralised marking process, as well as for the marking centre.
• Oversees the selecting and scanning of scripts for moderation and completing the activity logs pertaining to the steps involved in results processing, moderation and storage of an assessment.
• Liaises with the relevant Programme Manager responsible for deciding which scripts are moderated, and once confirmed, prepares all documents required for the moderation process to take place.
• Updates the Internal Moderation Tracking Grid accurately and timeously

External Moderation

• Assists with scanning the necessary scripts and uploading them on to the moderation tracking system and assigning this to the relevant Central Academic Team (CAT) member.
• Completes the Moderation Control Sheet (MCS) to be included with every set of External moderation.
• Ensures that the Moderation Control Sheet (MCS) and scripts/ Portfolios of Evidence (POE's) are attached and assigned to the relevant Central Academic Team (CAT) member and the Head of Programme (HOP) outcome is actioned correctly as per the release instruction on the MCS at campus level.
• Updates the External Moderation Tracking Grid accurately and timeously.

Post Assessment Mark Verification and Mark Release

• Verifies results that are captured against the script to ensure accuracy.
• Ensures that results capturing is up-to-date and released timeously on the system for students to view their results.
• Notifies students with overdue accounts of supplementary entry requirements where applicable.

Script Viewing and Remarks

• Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student.
• Identifies and co-ordinates remark requests made on The Student Hub and checks that payment has been made in respect of the request and co-ordinates the remark with an appropriate marker thereafter.
• Follows up on the remark process to ensure that it happens within the allotted time.
• Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per policy.
• Flags any marking discrepancies or concerns with regards to moderation and remarks with the relevant Academic staff member.
• Oversees archiving of scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the policy.

Team Support & General

• Assists with campus specific projects/events (e.g. Graduation, Open Day etc.).
• Collaborates with all departments on campus to facilitate optimal performance within the Results Centre and to ensure a high quality student experience.
• Facilitates training for any new Results Centre staff.
• Arranges/facilitates regular team group sessions with discussions centring on the challenges experienced with existing processes and the proposed improvements needed to address these challenges.
• Provides regular feedback to the Head: Academic Operations / Deputy Head: Academic Operations in terms of the functioning/performance of the Results Centre.
• Provides support to the team via performance management and management of leave.
• Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Results Centre.

Competencies required:

• Advanced Interpersonal and Communications skills
• Computer and System Proficiency
• Planning & Time Management skills
• Leadership skills
• Results Driven and able to handle pressure
• Highly Ethical
• Systematic with an Eye for Detail
• Advanced Administrative and Organisational skills

Minimum Qualification Requirements:

• Minimum of a Higher Certificate (NQF level 5), National Diploma (NQF level 6) or above advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years administrative experience and 2 years leadership/supervisory experience for external candidates.