Senior Sales Engineer at Equinix

Job Summary

As a Sales Engineer, you will play a pivotal role alongside our Account Executive Team, spearheading Equinix's success and driving the company's growth. In this influential position, you will serve as a trusted technical advisor, providing guidance to customers, partners, and colleagues alike.

Responsibilities

Technical Consulting and Sales Support

• Identify and assess customers' business needs, challenges, and technical requirements, aligning them with appropriate Equinix solutions
• Leverage in-depth knowledge of Equinix products and services to effectively present and promote Equinix solutions
• Analyze and evaluate moderate scope problems and situations using sound judgment and data-driven insights
• Provide comprehensive support for small to mid-size customer meetings and facilitate tours

Solution Design and Deliverables

• Offer expert technical solution design support to assigned Sales account executives
• Apply expertise and discretion within established practices and procedures to determine optimal solutions
• Assist in the preparation of Request for Information/Proposal/Quote (RFI/P/Q) documents as requested by Sales Representatives
• Develop and deliver all necessary customer-facing deliverables, occasionally seeking guidance from Global Technical Sales Management or peers

Customer Service

• Demonstrate professionalism and effectiveness in communicating with customers, both verbally and in writing
• Provide pre-sales support for all Equinix products and services
• Deliver high-quality technical support during sales presentations, customer meetings, and trade shows

Business and Market Expertise:

• Exhibit a solid understanding of Equinix's data center, network, and cloud products and services
• Maintain basic industry knowledge and stay updated with the competitive landscape

Collaboration / Communication

• Support sales teams in acquiring new business and fostering existing customer relationships
• Collaborate with internal teams (Global Technical Sales, Customer Success, Operations, Implementation, etc.) to ensure seamless project transitions from pre-sales to post-sales
• Actively contribute to cultivating a positive team culture
• Demonstrate proficient presentation skills

Team Leadership

• Provides feedback on various business opportunities and issues

Qualifications

• Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree without experience; or equivalent work experience
• Good experience in the functional domains of Enterprise IT Systems, Network, Datacentre, including implementation and technical support preferred
• Fluent in English is a must
• Good experience of Solutions Selling in a commercial pre-sales position preferred
• Bachelor’s degree in computer science or related engineering discipline and a minimum of 5 years of related experience preferred
• Advanced industry certifications (i.e. Cisco, VMware, MS, AWS) preferred