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Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate adva...
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Job Summary
As a Sales Engineer, you will play a pivotal role alongside our Account Executive Team, spearheading Equinix's success and driving the company's growth. In this influential position, you will serve as a trusted technical advisor, providing guidance to customers, partners, and colleagues alike.
Responsibilities
Technical Consulting and Sales Support
- Identify and assess customers' business needs, challenges, and technical requirements, aligning them with appropriate Equinix solutions
- Leverage in-depth knowledge of Equinix products and services to effectively present and promote Equinix solutions
- Analyze and evaluate moderate scope problems and situations using sound judgment and data-driven insights
- Provide comprehensive support for small to mid-size customer meetings and facilitate tours
Solution Design and Deliverables
- Offer expert technical solution design support to assigned Sales account executives
- Apply expertise and discretion within established practices and procedures to determine optimal solutions
- Assist in the preparation of Request for Information/Proposal/Quote (RFI/P/Q) documents as requested by Sales Representatives
- Develop and deliver all necessary customer-facing deliverables, occasionally seeking guidance from Global Technical Sales Management or peers
Customer Service
- Demonstrate professionalism and effectiveness in communicating with customers, both verbally and in writing
- Provide pre-sales support for all Equinix products and services
- Deliver high-quality technical support during sales presentations, customer meetings, and trade shows
Business and Market Expertise:
- Exhibit a solid understanding of Equinix's data center, network, and cloud products and services
- Maintain basic industry knowledge and stay updated with the competitive landscape
Collaboration / Communication
- Support sales teams in acquiring new business and fostering existing customer relationships
- Collaborate with internal teams (Global Technical Sales, Customer Success, Operations, Implementation, etc.) to ensure seamless project transitions from pre-sales to post-sales
- Actively contribute to cultivating a positive team culture
- Demonstrate proficient presentation skills
Team Leadership
Qualifications
- Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree without experience; or equivalent work experience
- Good experience in the functional domains of Enterprise IT Systems, Network, Datacentre, including implementation and technical support preferred
- Fluent in English is a must
- Good experience of Solutions Selling in a commercial pre-sales position preferred
- Bachelor’s degree in computer science or related engineering discipline and a minimum of 5 years of related experience preferred
- Advanced industry certifications (i.e. Cisco, VMware, MS, AWS) preferred
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Job Summary
- This position reports directly to the EMEA South Retail Commercial Management Director, Global Design & Construction
- The primary focus of the role is commercial management oversight across Equinix’s portfolio major expansion construction projects throughout EMEA. Specifically, this role covers the Africa Capex Expansion projects
- The position works closely with other internal project teams. Including Design, Construction, Procurement (including Major Capital Equipment (MCE) Purchasing), Finance, PMO, Finance, Legal and Corporate Development
- The role is expected to provide proactive strategic and day-to-day leadership specifically focused to drive down construction costs, provide assurance against internal financial controls and reporting processes and help manage all major contract risks
Responsibilities
Pre-Contract
- Procurement of third-party consultants including Design, Commercial and Pre-Construction Services
- Development of detailed Request for Proposals (RFP) and service deliverables for the commercial management services
- Day to day management of third-party commercial consultants to ensure deliverables are met in a timely manner and to a high standard
- Development of General Contractor and supplier procurement strategies in conjunction with the Construction Management (CM) team
- Working with Legal and Procurement Centre of Excellence (COE) to prepare General Contractor Contracts including negotiation of Contract terms
- Collation and presentation of market insights for the construction industry in the relevant country including market activity, comparative builds, construction cost indices, key suppliers and benchmarking information
- Preparation of budgets for all design stages including feasibility estimation, detailed cost modelling, benchmarking analysis and presentation of this to senior management throughout funding approval stages
- Ensure that all cost data is prepared and presented in the Equinix WBS
- Input and action of Value Engineering (VE) exercises at all stages of design. The output must be clear cost evaluation to support decision making
- Prepare annual and quarterly cashflow forecasts for active and pipeline projects
- Prepare and oversee monthly reports for budget, cashflow, risk and change management
Post Contract
- Day to day management of third-party commercial consultants to ensure deliverables are met in a timely manner and to a high standard
- Monitor adherence against budget throughout the project lifespan including cost checks and reviews, value engineering and cost saving initiatives and evaluation of alternates
- Oversee and provide guidance on commercial change management and change evaluation efforts on all projects
- Monitor and report monthly and quarterly on project portfolio cash flow for the region
- Provide Construction in Place (CIP) data to Finance
- Pro-actively lead all commercial risk management efforts including commercial audits, contingency analyses, risk identification and analyses and management training
- Prepare and oversee monthly cost reports for budget, cashflow, risk and change management
- Monitor the financial close-out on all projects including settlement of all vendors
- Prepare lessons learned cost analysis and detailed Work Breakdown Structure (WBS) analysis of outturn costs
Qualifications
- Bachelors degree in construction, business, financial or related field
- Proven experience in a related function for projects in Africa
- Preferably Data Center / strong MEP experience
- Preferably RICS accreditation
- Must be detail orientated, with accurate input and proof-reading skills
- Must be able to handle multiple tasks in a fast-paced environment
- Must have strong business acumen
- Must have strong written and verbal communication skills
- Must have strong sense of accountability, ownership and urgency
- Must have strong computer skills, particularly with Excel
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Job Summary
Recruits, onboards, and manages key partner relationships at a Regional level (reseller, referral, and agent), leveraging Account Plans to drive enterprise market adoption of integrated Equinix/Partner solutions to achieve channel/company new bookings and enterprise new logo growth objectives.
Responsibilities
Partner Recruitment
- Researches and understands prospective partner’s products and services, relevant competencies, and geographic coverage
- Evaluates qualifications using Ideal Partner Profile and Targeting Scorecard (includes # customers, related services, # sellers)
- Describes relevant participation requirements and benefits of Partner Programs, describing program application, approval process, and timeline
Integrated Solutions/ Joint Value Proposition
- Engages partner and Equinix cross-functional team members, such as Sales Engineers, Solutions Architects, and Product Management, for technical positioning, alignment, and packaging
- Facilitates development and alignment for joint value proposition and bundled offer
Go-to-market
- Responsible for GTM Preparation: collateral and messaging, JVP content, use cases, partner central, partner directory, and partner sales training
- Establishes Sales ROE and onboarding plan and achieves agreement on how the companies will communicate during sales pursuits
- Engages Channel Marketing and coordinates development of initial go-to-market and first deal strategy
- Responsible for GTM Execution: pipeline development, sales targets, sales plan, deal management, Day 2 support, billing and ordering support, and QBRs
Partner Relationship Management
- Identifies and establishes contact with initial sponsor within prospective partners
- Manages long-term relationships with partner
- Ensures the designation and alignment of Executive sponsors
Partner Development / Activation & Enablement
Business/Pipeline Reviews
- Participates in Global Joint Business Planning
- Oversees deal tagging / tracking process
- Has joint funnel oversight
Cross-Functional Collaboration
- Works closely with Equinix Field Sales, Corporate Sales, Sales Engineers, Marketing, Customer Fulfillment and Support, Sales Operations, Operations, and IBX staff
- Coordinates development and approval of Marketing Plan, targets, strategies, activities, and co-marketing investments to support Channel Partner Business Plan with Platform Partner alignment
- Educates Strategic partners on how to engage Equinix resources (including GSA, SE, CSM) to define, quote, and order solution
- Facilitates cross-functional review of partnership performance, including sales, operations, and marketing, as established in Partner Business Plan
- Leverages executive sponsors appropriately
Communications
- Tailors message and partner pitch to partner company on how partnering with Equinix can help to grow their business
- Delivers relevant message to confirm mutual interest in moving forward, uncovering interest and motivation of prospective partner stakeholders, identifying their business driver to partner with Equinix
- · Expertly articulates business value of joint value proposition with Equinix
Qualifications
- Proven years of experience preferred in channel sales for an internet, network, data center, hyperscaler or cloud based products or services provider preferred
- Bachelor's Degree required
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Job Summary
The Compliance Analyst (Intermediate level) develops professional expertise while resolving an intermediate level variety of issues within a moderate scope. Receives general instructions on routine work, and detailed instruction on new assignments.
Responsibilities
Audits & Certifications
- Provides developed site level logistical support for compliance audits (internal and external), within a moderate scope
- Extracts list of open findings for site(s) in scope
- Maintains and distributes certification assets to stakeholders internal and external to Equinix, within a moderate scope
- Collects and coordinates developed audit evidence assets
- Performs an initial review of audit evidence assets and coordinates to ensure that non-compliance findings are closed in a timely manner
Management Systems
- Updates any local site level management system assets by raising a document change request, as per input from site personnel and site compliance senior staff
- Provides developed site level logistical support for management review meetings, within a moderate scope
- Follows all local procedures that are developed to comply with local legislative and Equinix requirements
- Maintains a moderate level of required compliance records in local/global repositories including: records relevant to Operations compliance(QISBC and EHS)
- Manages document change requests for compliance related process assets while utilizing developed personal expertise
- Tracks moderate compliance process asset updates
- Tracks completion of management reviews at 1st line of defense level, within a moderate scope
Program Management
- Produces developed compliance reports for local management, including: key performance indicators and metrics with assistance from senior team members
- Participates in moderate process improvement initiatives and compliance projects for the site/country in collaboration with regional and/or global stakeholders
- Answers moderate queries on compliance tools/systems and manages the tool as an administrator
Training
- Develops intermediate compliance training requirements to ensure requirements have been met and tracks completion, within a moderate scope
- Maintains intermediate compliance information on competencies and certifications that are required for tasks and roles
- Carries out intermediate training for data centers and Operations on internal tools and policies, as required
- Liaises with translation vendors for any policies/procedures, as required locally
- Tracks relevant mandatory compliance training
1st Line Responsibilities
- Supports in internal audit as a co-auditor within a moderate scope
- Assists data center Managers in the implementation of intermediate site level compliance policies and processes as per global requirements
2nd Line Responsibilities
- Fields intermediate communications from first line of defense: requests for assistance, questions, reports of non-compliance compiles and communicates responses
- Supports intermediate level accidents and compliance investigations to ensure the comprehensive gathering of supporting evidence material
Compliance Implementation
- Fields moderate level communications from data centers: requests for assistance, questions, reports of non-compliance, etc
- Compiles and communicates responses with some direction from manager and senior teammates
- Supports with intermediate level accidents and moderate compliance investigations to ensure the comprehensive gathering of supporting evidence material
- Ensures the moderate level of new site expansions meet regulatory and Equinix requirements
- Supports the implementation of standards and regulatory requirements within a moderate scope
- Investigates moderate non-compliance matters to determine the root cause, circumstances and contributing factors
- Supports application of designated permits, compliance to existing permits, plans (e.g. Air, Spill Prevention, Chemical Reporting, etc.) within a moderate scope
- Supports evaluation of work place changes, processes, equipment and substances for compliance to Equinix policies and recommends corrective action, within a moderate scope
Qualifications
- 2+ years of experience in relevant field of compliance preferred
- Associate's or Bachelor's Degree preferred
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Job Summary
- Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Facility / Infrastructure Maintenance
- Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
- Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
- Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
- Operates and maintains plumbing, fire suppression, and safety systems
- Operates critical infrastructures under the supervision of more senior technical staff
- Normally receives little instruction on daily work, general instructions on newly introduced assignments
Vendor Support
- Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
- In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date
Site Administration & Incident Support
- Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
- Identifies Single Points of Failure (SPOFs) and makes recommendations
- Responds to all moderately difficult on-site incidents, including failures, problems and delays
- Uses substantial understanding in following operating procedures to support on-site administration
Work Orders & Additional Projects
- Completes routine work requests and circuit installations
- Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
- Makes minor changes to mechanical, electrical and specialized systems, as directed
- Carries out infrastructure projects
Collaboration
- Collaborates with others to resolve moderately difficult facility incidents
- Effectively collaborates within the department; may mentor team members on general maintenance activities
- Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
- May recommend infrastructure projects
Qualifications
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Job Summary
- Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline.
- Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause.
- Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
- This job is the fully qualified, experienced professional, journey-level position.
Responsibilities
Requirements & Support
- Supports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholders
- Project manages the technical deployment responsibilities with the IBX manager
- Has seasoned professional experience and knowledge of IBX's; proposes alternate solutions to address internal issues within a diverse scope.
- Provides solutions cross-functionally to resolve customers' non-standard order requirements
- Facilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectations.
- Supports reinstall projects where required
Project Planning
- Responsible for ensuring tickets are set with appropriate commit dates
- Works on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary
Implementation and Delivery
- Plans, develops and delivers increasingly usual and more specialized customer implementations. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause
- Leads the planning and communication of project implementation
- Manages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are met
- Facilitates implementation meetings with cross-functional groups
Cross Functional, Support & Communications
- Offers solutions and collaborates with cross-functional teams to resolve issues during project implementation
- Maintains regular communication with functional and cross-functional teams throughout the implementation
- Handles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issues
- Communicates with cross-functional groups on project plans and implementation progress for a specialized project
Process Support/Optimization
- Participates with cross-functional teams to review business and/or technical processes within the IBX; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions
- May lead process solutions
Systems Support
- Identifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)
- Assesses a wide range of system issues and suggests variations while working with IBX operations team members to meet solutions in creative ways
Data Support/Analysis
- Collaborates within the TDM team and operations team(s) to assess validity and integrity of data being used
- Analyzes physical audit issues and recommends corrective actions and resolutions
Vendor support
Qualifications
Method of Application
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