Technical Deployment Manager at Equinix

Job Summary

• Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline.
• Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause.
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
• This job is the fully qualified, experienced professional, journey-level position.

Responsibilities

Requirements & Support

• Supports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholders
• Project manages the technical deployment responsibilities with the IBX manager
• Has seasoned professional experience and knowledge of IBX's;  proposes alternate solutions to address internal issues within a diverse scope.
• Provides solutions cross-functionally to resolve customers' non-standard order requirements
• Facilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectations.
• Supports reinstall projects where required

 Project Planning

• Responsible for ensuring tickets are set with appropriate commit dates
• Works on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary

 Implementation and Delivery

• Plans, develops and delivers increasingly usual and more specialized customer implementations.  Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause
• Leads the planning and communication of project implementation
• Manages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are met
• Facilitates implementation meetings with cross-functional groups

Cross Functional, Support &  Communications

• Offers solutions and collaborates with cross-functional teams to resolve issues during project implementation
• Maintains regular communication with functional and cross-functional teams throughout the implementation
• Handles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issues
• Communicates with cross-functional groups on project plans and implementation progress for a specialized  project

Process Support/Optimization

• Participates with cross-functional teams to review business and/or technical processes within the IBX; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions
• May lead process solutions

Systems Support

• Identifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)
• Assesses a wide range of system issues and suggests variations while working with IBX operations team members to meet solutions in creative ways

Data Support/Analysis

• Collaborates within the TDM team and operations team(s) to assess validity and integrity of data being used
• Analyzes physical audit issues and recommends corrective actions and resolutions

Vendor support

• Responsible for project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment

Qualifications

• Typically requires a proven years of related experience preferred with a Bachelor’s degree, or equivalent work experience