Senior Service Advisor (Cape Town) at MAN Automotive (South Africa) (Pty) Ltd

Description

• Manage and control all workshop administration, including on-sites.
• debtor queries and cash accounts.
• Manage and control WIP on a daily basis.
• Manage and control training and travel.
• Manage and control campaigns.
• Monitor and report on hours sold, hours worked, efficiency and productivity levels.
• Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S.
• Handle all CXI queries and ensure that a high CXI score is maintained.
• Responsible for ensuring data integrity.
• Ensure that job cards are accurately costed ad invoiced timeously.
• Perform weekly documented job card quality checks.
• Responsible for sublet invoices follow-up and control.
• Keep accurate record of all warranty and R&M rejections and follow-up until finalised.
• Compile WIP and hours sold figures on a daily basis.
• Distinguish between all warrantable and non-warrantable labour lines.
• Assist the Service Advisors and Costing Clerks as and when required.
• Perform any other work related as tasks required by management.

Requirements

Qualifications:

• Grade: 12 Matric Certificate.
• Technical qualification highly advantageous.

Skills:

• Computer Literate.
• Work well under pressure and maintain good customer relations.
• Good communication (oral and written) & interpersonal relations skills.
• Customer focused with a results driven approach.
• Work independently though being a team player.
• Knowledge of SAP (ESA).
• Pro-active, highly motivated in achieving set objective.

Experience:

• Experience in a workshop in a similar role - 5 years.

Closing date: 03 December 2025