Senior Solutions Support Engineer - Fixed Term Contract at The South African Revenue Service (SARS)

Job Purpose

• To perform second line support on one up to six integrated bespoke (specifically developed for SARS) applications throughout its life cycle by performing complex integrated support, helps in testing, operating and improving IT services within IT User Support.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advanced Certificate (NQF 6), in Information and Communications Technology AND 3 - 4 years experience in End user support, supporting Microsoft products: Ms – Windows 11, O365, Copilot including IBM AIX and Linux Operating Systems environment of which 1 - 2 years at a knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6 years experience in  supporting Microsoft products: Ms – Windows 11, O365, Copilot including IBM AIX and Linux Operating Systems of which 1 - 2 years at knowledge worker level.

Minimum Functional Requirements

• Project Management certification will be an added advantage; COBIT Certification will be an added advantage; Togaf certification; Cobit Certification; ITIL Certification; Demonstrate Systems Development and Support experience in a corporate environment; Demonstrate Business/Systems analysis experience in a corporate environment; Broad understanding of all facets of Information Technology including SDLC; Understanding of diverse set of technologies (including SQL Server, DB2, C#, Java, Connect Direct, Microsoft OS, IBM AIX OS, Linux OS and the integration through MQ middleware).

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Perform second line support on one up to six integrated applications throughout its lifecycle.
• Monitor services, capacity and throughput for deviations from acceptable service levels or unplanned interruptions for multiple SARS applications.
• Identify, track and resolve recurring incidents permanently to prevent incidents from re-occurring and ultimately aims for no incidents for one up to six SARS integrated applications.
• Maintain information about software and hardware configuration items required to deliver the bespoke solutions services, including their relationships with other Configuration items to track individual configuration items and the configuration bespoke applications, for one up top six bespoke integrated SARS applications.
• Define, analyse, plan, measure and improve all aspects of availability of IT services for one up to six bespoke integrated SARS applications, which is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets.
• Control, predict the performance, utilization and capacity and report on capacity of individual IT components for multiple bespoke integrated SARS applications.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to detail
• Commitment to continuous learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business IT Systems 
• Business Knowledge
• Computer Literacy 
• Customer Relationship Management
• Data Collection and Analysis
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Knowledge 
• IT Systems 
• IT Applications 
• Reporting
• IT Project Management 

Dedline:3rd February,2026