Senior Specialist DLS Gaming at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Part of Vodacom’s strategic imperative is to shift to new opportunities beyond its traditional business, which includes digital content and service experiences that drive new ways for Vodacom to create communities and deliver value to those customers through powerful customer experience.
• The Senior Specialist: DLS Products is responsible for achieving the required levels of service/product delivery, marketing and customer adoption, revenue uplift and customer experience within the Sports & Gaming portfolio of Digital Services.
• The Senior Specialist: DLS Products is required to conceptualise, execute and manage part of the Gaming product/service portfolio, content strategy, strategic and tactical marketing, and customer experience.
• The Senior Specialist: DLS Products is required to build relationships above and beyond all key stakeholders, including content partners, technical and marketing teams.
• The Senior Specialist: DLS Products is required to conceptualise, own and drive the achievement of the product/service roadmap with all relevant technical and project management teams including the respective content partners who assist Vodacom in bringing these services to life.

Your responsibilities will include:

Customer Experience

• Bring gaming customer experience into every decision
• Implement and use mechanisms to listen and ask questions to understand user needs
• Constantly benchmark fan experience against best-in-class alternatives and drive continuous improvement
• Understand and be obsessed with best-in-class customer experience from a user interface and user experience perspective

Gaming Portfolio Strategy and KPIs

• Drive delivery of projects to achieve business objectives in Gaming portfolio
• Run initiatives to improve service onboarding, revenue growth and service adoption
• Continuous monitoring of performance across services and projects

Subject Matter Expert, Organisational Leadership and communication.

• Evangelist for Digital Services in Vodacom
• Build close relationships within Digital Services and with CBU, EBU, Support and other teams to ensure achievement of KPI’s

The Ideal candidate for this role will have:
Must have technical / professional qualifications: 

• Minimum of an Bachelor’s Degree in business, media or marketing areas (essential)
• 3-4 years relevant experience in the gaming, media, content or telecommunications industry (essential)
• 3-4 years experience with Digital Service and Digital product or account management (essential)
• Product Development skills (essential)

Core competencies, knowledge and experience:

• Customer obsessed 
• Innovation focused and Problem solver
• Gaming market knowledge
• Communication and negotiation skills