Role purpose:
To ensure that user requirements for the business are documented, developed and delivered on.
Your responsibilities will include:
Design / Architect / Implement Solutions and Develop Blueprints too:
- Application - Scalability: applications should be fully Cloud native, enabling horizontally scalability via auto scaling. This will be achieved through using OpenShift as PaaS - onPrem;
- Technology - Cloud Automation: Applications will utilize the DevOps tool chain to ensure automation and rapid deployment for the microservices. Jenkins/Gitlab is the preferred CI/CD tool;
- Data Model and API‘s (CSM) – data structures flat vs relational – high speed cache in support of services exposed to the channels; Scaling will be possible using containerization such as Docker; This will support the DXL integration;
- Operational – DevSecOps capability is inherent/embedded in the delivery pipeline from development into production i.e. monitoring, alerting and security;
- Determine optimal solutions of API design enabling Digital Channels/knowledge of microservice-based architecture
- Design and document Automation process – Infrastructure as code; Platform management through DevSecops using tools such as Ansible, Terraform, etc.
- Design and document data integration and distribution processes such as mediation of network elements; file management, event streaming (e.g. kafka), etc.
- To perform solution design activities by assessing requirements in terms of feasibility, impact and cost, thereby assisting to create and compile accurate user requirement documents.
- To provide technical input into system definition and design activities and facilitate the delivery of value added solutions.
- To research / investigate current industry trends and standards in terms of technologies deployed / planned to be deployed and how that can enhance / optimise systems.
- To act as a technical liaison between business and the technical teams and to ensure the required support from all areas to ensure delivery of quality solutions.
- To ensure that projects are delivered according to requirements, specified designs and that the technical and business teams are aligned around the same objectives and deliverables.
- To ensure that solutions are delivered through the agreed delivery processes and to support the technical teams with the delivery of solutions e.g. facilitation of configuration, testing, rollout coordination, etc.
- To research, define and maintain industry best practices within the Systems Division with respect to the above and other delivery processes
- To maintain, re-evaluate, optimise or automate existing business processes
- To create reports and feedback to executive and line management
- To perform quality assurance across business analysis documentation, vendor documentation, proposals, technical designs, test documentation and operational handover documentation
- To manage and mentor a team of Business Analysts
Program and project management
- Combination of waterfall and agile development and configuration management
- Manage and various projects from inception (cradle to grave)
- Release Train Engineer function
- Application release management
Input into :
- Demand management enterprise alignment
- Delivery according to approved policies and practises and standards like ITIL
- Deployment across standardized environments and layered architecture
- Operations transition initiation and support
Compiled reports
Accurate reports delivered within agreed timelines
Delivery of reports at all levels incl. Executive reports, , Board, reports, Projects, Systems Analysis reports , Ad-hoc reports
Provided Support to Operations
Responsible for:
- Solution design and architecture, Quality, Products and Systems, Technology Implementation, Process Implementation, Commercial Issues, Application Development, Advice
- Improve Turn-around-time, ensure Customer Satisfaction Index is improved
- Process modeling
- Solution(s) design and recommendations.
- Author business and systems requirements and design specification documents
- Generate technical artifacts like use cases, context diagrams, frameworks
- Development of training material, test cases, operations manuals
- Strategy development and implementation
- Devise business support system strategies
- Deliver enterprise planning and organising (in support of devised strategies)
- Liaise with a team of project managers and systems specialists to deliver on strategy
- Maintained Relationships
- Improve Customer Satisfaction Index
- Build relationships and collaborate with Call Centre-Internal, Customer Care, External Customers, Inter-Company, Inter-business Unit
- Oracle Technology
- Advantage (optional):
- Oracle Database Knowledge (SQL and Advanced SQL)
- Knowledge of Microservice architectures
- Knowledge of PaaS, SaaS
Technical Analysis
- Data Analysis using SQL (preferably Oracle)
- Data Mining using SQL
- Knowledge Management
- Knowledge of network topology
- Knowledge of BIG DATA/Data Science
The ideal candidate for this role will have:
Matric – Essential
- 3 year degree/ diploma in computer science, information technology, information systems degree Essential
- Honours degree-advantage.
- BA diploma advantage.
- A minimum of 5-8 years relevant experience within an ICT Company is essential with specific focus on:
- Quantitative analytics
- Customer data
- billing management systems, financial reporting systems and process
Job knowledge
- Knowledge of Billing and Financial Reporting
- Knowledge of Configuration Management
- Deep Quantitative analytical skills
- Customer data skills, i.e. understanding of customer data marts, etc.
- Campaign management systems, optimization technology and process
- CRM operations – understanding of data and decision
Closing date for Applications: 24 November 2022
Gmail
Yahoomail