Senior Student Advisor (Distance) - Cape Town at IIE MSA and IIE Varsity College

Duties and Responsibilities:
Database Capturing & Integrity

• Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY.
• For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.

Consultations

• Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied).
• After the initial telephone call, send all necessary information via email.
• Responds to and consults with, if necessary, all applications not yet consulted with.
• Conducts follow up calls with all enquiries within 5 working days of initial contact.

Applications

• Secure applications by following the consultation process with all leads and enquiries.
• Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
• Complete required weekly follow up calls to secure applications.
• Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Targets

• Achieve individual registration target as determined by Head: Student Recruitment (Distance).

Reporting

• Weekly compilation of application tracker and relevant STASY reports for submission to Head: Student Recruitment (Distance) to meet national report deadlines.
• Work in conjunction with Student Advisors (Distance) to ensure data integrity targets are achieved (manual reports & STASY).
• Utilise weekly reports to guide and support Student Advisors (Distance) in achieving their targets.

Training & Induction of New Staff

• In conjunction with Head: Student Recruitment (Distance), as and when required, conduct training of new sales staff on presentation script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.

Support to Head: Student Recruitment (Distance)

• Support Head: Student Recruitment (Distance) in day to day team management as required.
• In absence of the Head: Student Recruitment (Distance), provide necessary support to the team and assume responsibility for all reporting and tasks as required by Campus Head and National.
• Ensures interaction with internal customers (direct team members, campus staff, Campus Senior Management Team) is positive and collaborative.
• Manages relationships in accordance with policies, procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

Competencies required:

• Interpersonal and communications skills
• Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure
• Time management skills

Minimum Education Requirements:

• 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 4 years sales experience

Closing Date 04 August 2023