Senior Technical Support Analyst at REPL Group

The Role

We want to talk to people with a strong HR background who are keen to progress their careers in a visionary, highly successful consultancy. You’ll already be achieving big results in your own right but may be looking to move your career to the next level, working with an organisation focused on delivering the exceptional both to high-profile clients and our team. 

Perhaps you’re looking for a genuine opportunity to be recognised, add value and take ownership in a collaborative working environment. Or looking for an opportunity to move to a smaller but growing consultancy where the jobs never get boring and you can take your career to the next level with a globally recognised leader in retail tech. As the HR & Office Administrator you will wear many different hats and help run our office and HR admin. You will report into the HR & Recruitment Manager and help support and uphold the HR processes and procedures and help set up and run a bigger office. As an equal opportunity employer, we recognise the value of an inclusive workforce and particularly encourage applicants from a diverse range of backgrounds.

Key HR Tasks:

• Manage queries and admin of personnel leave, maternity/paternity leave, disciplinary enquiries and payroll administration
• Support admin across the recruitment, L&D and training initiatives
• Organise and maintain personnel records 
• Prepare HR documents, like employment contracts, benefits and offer letters, notify of changes to compensations and benefits or contract changes
• Create regular reports and presentations on HR metrics Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)
• Build and maintain HR processes 
• Take minutes in team meetings

Key Admin Tasks:

• Manage booking travel, hotels, flights and transportation worldwide, ensuring compliance with insurance regulations 
• Expenses from the use of the Directors company cards
• Complete daily checks and manage checklists to ensure Office is clean, tidy and has no maintenance issues
• Arrange repairs as required managing quotes and checking invoices
• Manage cleaners, designers, decorators
• Manage reception of visitors to Office completing daily Covid checks and being the main Covid Marshall
• Fire Equipment, H&S and Alarm testing
• Coordinate internal and external meetings, book appropriate resources, rooms and catering as necessary
• Provide administrative and logistical support 
• Support the BEE admin around training and supplier invoices
• Reception duties including telephone answering, door, couriers etc
• Order stationary, consumables, gifts and canteen supplies

Must Have's: Qualifications, Skills and Experience

• HR Degree or National Qualification (N4-6)
• Strong understanding of and able to explain and uphold HR policies and procedures
• Multi task, work to tight deadlines, excellent time management skills
• Demonstrate a flexible, ‘can do’, attitude towards all types of work
• Lots of energy and initiative, as well as a helpful, proactive, positive outlook
• Computer literacy and advanced MS Office
• A commitment to Equality and Diversity issues in all activities
• Attention to detail with strong oral and written communication abilities
• The ability to interact professionally with diverse group, including executives, managers and subject matter experts
• Self starter and motivated and flexibility in hours and work practices
• Application of strict confidentiality
• 2-3yrs previous experience in a similar HR role in a fast-paced service environment is preferred
• Experience of booking couriers, international travel, flights, transportation, hotels on a regular basis
• Experience managing HR administrative systems 
• Experience defining HR policies and procedures