Senior Technical Support Engineer (Specialist) at Netsurit

Job Overview

• Support end-users and assist with escalations. Manage VIP support and ensure procedures are followed.
• Manage the network and IT infrastructure.
• Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
• Manage and mentor IT consultants in the Internal IT team.
• Plan and manage IT projects.
• Report on service metrics.

Responsibilities and Duties

• VM Server Management via MS Hyper-V & Failover Clustering
• Management of DELL Storage SAN & VRTX
• DELL Hardware Support Servers /Notebooks /Desktops
• Backup Management ArcServe & StorVault (E-Vault), Veeam.
• LAN Management Cabling and switching (DELL)
• WAN Management FireWALL (SonicWALL & FortiGate)
• Configure and maintain wireless technologies (Ruckus)
• 3rd Party Software Support (Quotewerks, GP etc.)
• Certified on Microsoft 365 Suite /Azure Administration & Management
• Secure Baseline setup of Workstation / Servers
• N-Central Network Monitoring Suite Remote Assistance, Patch & AV Management of Workstations & Servers
• Intune management and device enrolment
• Ensuring network devices and servers are patched
• Mimecast Email Filtering service management
• TP /VC Equipment (Boardroom) Management /Administration
• End User Information Security Training (KnowBe4)
• Incident management, problem management, resolving service requests, and applying change management where necessary
• CCNA and relevant Security certification will be advantageous

Key Skills

• Strong planning, organizing, and monitoring abilities
• Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients
• Service Desk Management skills and leadership /mentoring capabilities
• Attention to detail, organization, and client operations.
• Strong customer focus and experience in recognizing business needs and solutions
• Robust communication
• Troubleshooting and problem solving
• Strong documentation skills
• Ability to work without supervision