Hot Jobs at Netsurit

Job Description:

• We are seeking a highly skilled and experienced Talent Acquisition Coordinator to join our Talent Acquisition team. The ideal candidate will have a minimum of 5 years of experience in recruitment coordination, with a strong background in IT recruitment. This role requires expertise in both US and international recruitment coordination, ensuring we attract the best talent from around the globe. This position requires the ability to thrive in a fast-paced environment.  Additionally, dedication to detail, very good follow-through, as well as a personality that is up to the task of shouldering considerable responsibilities. 

Key Responsibilities:

• Recruitment Coordination: Manage end-to-end recruitment processes, including job postings, scheduling candidate screening, interview scheduling, and offer management.
• Hiring Manager Liaison: Manage the scheduling and logistics of all interviews between hiring managers and candidates.  Maintain a positive relationship with hiring managers and provide continuous updates on the status of open positions. Ensure positions are posted timely. Follow-up with hiring managers to collect interview feedback. 
• IT Recruitment: Leverage your IT recruitment experience to identify and attract top-tier candidates for technical roles.
• Global Recruitment: Coordinate recruitment efforts across multiple regions, multiple time-zones, ensuring compliance with local regulations and cultural nuances.
• Candidate Experience: Ensure a positive candidate experience by maintaining clear communication and providing timely updates throughout the recruitment process. Coordinate proper correspondence to job applicants at each stage of the selection process.
• Collaboration: Work closely with hiring managers and HR team members to understand staffing needs and develop effective recruitment strategies.
• Data Management: Maintain accurate and up-to-date recruitment records and reports using our applicant tracking system (ATS).
• Employer Branding: Contribute to employer branding initiatives to attract high-quality candidates and promote Netsurit as an employer of choice.
• Internal Candidates and Employee Referral Program:  Ensure internal candidates and employee referrals are tracked closely through the selection process and receive first notice of selection decisions. 
• Reporting: Assist in compiling reports and track effectiveness of sourcing methods, cost per hire, budgets for open roles.
• Invoicing: Provide talent acquisition vendor support with regards to invoicing.
• Other Assigned Duties: Facilitate other assigned administrative requests or special projects as assigned by Talent Acquisition leadership.

Qualifications:

• Experience: Minimum of 5 years of experience in recruitment coordination, with a focus on IT recruitment.
• Degree/Diploma or any relevant qualification
• Global Expertise: Proven experience in coordinating recruitment activities within the US and other international recruitment efforts.  Experience with multi-national companies is preferred.
• Technical Skills: Proficiency in using Microsoft Excel, various applicant tracking systems (ATS), and job posting processes required.
• University Relations:  Prior experience coordinating job postings and selection activity with local university staff preferred.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Interpersonal Skills: Ability to build and maintain relationships with candidates, hiring managers, and team members.
• Problem-Solving: Strong problem-solving skills and the ability to think critically and strategically.
• Flex Schedule:  Due to the multi-national talent acquisition efforts, this role may need to work US hours on occasion to coordinate interviews or connect with hiring managers.  Ability to shift working hours as needed strongly preferred.

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Purpose:

• As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner.

Key Responsibilities:

• Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.
• Ensure a complete understanding of the contract and clients requirements, translating these requirements into operational service delivery.
• Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
• Source and interface with vendors as needed to provide services or products to clients.
• Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
• Relationship Building: Foster strong relationships with decision-makers and key contacts.
• Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
• Build and manage client relationships with all key stakeholders to ensure a strong partnership.
• Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
• Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
• Review existing clients products and requirements to locate opportunities for new or additional services or products.
• Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
• Perform weekly sales forecast updates on the CRM system.
• Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
• Complete relevant training and understand client environments.
• Set up client workshops to discuss new opportunities and drive client technology roadmaps.
• Inform clients on warranty status of equipment where relevant.
• Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
• Drive SLA renewals and create costing for new proposed SLAs.
• Review and amend contracts as needed, understanding client agreements and managing IT spend.
• Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
• Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
• Review clients strategic business plans to assess needs and plan optimal services.

Qualifications:

• 5-10 years of IT Account Management experience
• Background in outsourcing/consulting
• Technical/operations expertise
• Service delivery and financial knowledge
• Sales experience
• ITIL understanding

Competencies:

• Strategic insight
• People-oriented
• Relationship building
• Problem-solving
• Planning and foresight
• Assertiveness

Skills:

• Excellent communication (verbal and written)
• Strong presentation skills
• Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)
• Knowledge of analytics tools
• Advanced Microsoft Excel skills

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Overview

• We are looking for a Personal Assistant to support the Group Managing Director of a rapidly growing international business and his busy family. This role demands a highly organized individual with exceptional attention to detail, strong problem-solving skills, and the ability to "roll up sleeves and get stuck in" meaning it's not just a desk job. The ideal candidate must be able to multitask and balance both personal and professional responsibilities and mini projects.

Key Responsibilities

• Calendar & Schedule Management (Medium Priority)
• Manage the MD's daily, weekly, and monthly calendar.
• Schedule, reschedule, and cancel meetings as needed.
• Send meeting reminders and confirmations.
• Coordinate complex scheduling with multiple parties.
• Block time for focused work, preparation, and personal commitments.
• Consider time zones for international meetings.
• Administrative & Communication Management (Medium Priority)
• Draft correspondence and emails on behalf of the MD.
• Filter phone calls and take messages.
• Send thank you notes and follow-ups.
• Coordinate internal communication with team members.
• Maintain password and access information.
• Back up important documents and files.
• Renew vehicle license discs, track service dates, and schedule appointments.
• Conduct basic medical aid administration (e.g., capturing expenses, reconciling savings, liaising with providers).
• Travel Arrangements (Medium Priority)
• Research and book flights, hotels, etc.
• Create detailed travel itineraries.
• Organize visa applications and travel documents, including travel insurance.
• Prepare expense reports for business trips.
• Schedule meetings and events around travel plans.
• Manage loyalty program memberships and preferences.
• Handle travel changes and disruptions in real-time.
• Family & Household Management (High Priority)
• Provide supervision, support, mentoring, and guidance for the MD's three daughters (ages 21 and 17-year-old twins), especially when he travels.
• Occasionally transport daughters to and from school, activities, social visits, and appointments when the driver is unavailable.
• Stay overnight at the MD's home to provide additional adult supervision while he is traveling.
• Manage the collection and renewal of doctors' scripts for family medication.
• Fulfill medication needs based on doctors' scripts.
• Make personal appointments (medical, dental, etc.) for family members.
• Coordinate household services (cleaning, repairs, etc.).
• Assist with purchasing gifts for family, friends, and business contacts.
• Arrange family travel and activities.
• Manage personal subscriptions and memberships.
• Oversee household tasks, schedules, and housekeeping duties in conjunction with household staff.
• Monitor the household schedule and ensure all tasks are completed as necessary.
• Personal Support & Errands (High Priority)
• Run general errands (e.g., picking up and delivering packages and documents).
• Ensure regular maintenance of vehicles by having them cleaned and serviced.
• Take bicycles and other equipment for cleaning, maintenance, servicing, and repairs.
• Perform online and in-store shopping, including grocery shopping and maintaining a well-stocked pantry.
• Collaborate with house staff to maintain supplies, groceries, and essentials.
• Buy and sell personal items on social media platforms.
• Assist with personal shopping, specialty item sourcing, and additional errands.
• Update social media profiles and content as needed.
• Meeting & Event Support (Low Priority)
• Set up conference rooms and virtual meeting technology.
• Arrange catering for in-person meetings.
• Coordinate with external participants.
• Research and book venues for events.
• Coordinate with vendors and service providers.
• Send invitations and track RSVPs.
• Manage event logistics and schedules.
• Organize family events.
• Office & Financial Administration (Medium Priority)
• Manage office supplies and equipment.
• Organize and maintain filing systems (physical and digital).
• Handle incoming and outgoing courier deliveries.
• Process invoices and payments.
• Track business expenses and prepare reports/reconciliations.
• Capture and reconcile credit card expense slips and organize receipts.
• Maintain receipt organization.
• Coordinate with accounting/finance departments.
• Manage petty cash and reimbursements.
• Track subscription and recurring payments.
• Manage cloud storage organization.
• Mini Project & Business Support (Medium Priority)
• Track mini project deadlines and milestones.
• Prepare status reports and updates.
• Coordinate with team members.
• Organize mini project documentation.
• Conduct research for mini projects.
• Create and maintain mini project timelines.
• Facilitate communication between stakeholders/service providers.
• Assist with client gift selection.
• Coordinate client visits and hospitality.
• Track client preferences and special requirements.
• Assist with presentation creation.
• Provide technical support for devices.
• Research and recommend productivity tools.

Qualifications & Requirements

Essential Requirements

• Minimum of 3 years of proven executive-level experience as a Personal Assistant.
• Driver's License (non-negotiable), with at least 3 years of capable and confident driving, including a clean driving record.
• Matric Certificate (Bachelor's degree/diploma or equivalent tertiary education is advantageous).
• Fluent in English (first language).

Technical Skills

• Strong IT proficiency in Word, Excel, Outlook, MS Teams, Google, etc. (this will be checked).
• Experience with accounting software, project management tools, and ChatGPT would be advantageous.
• Proficiency with various office software and digital tools.

Personal Attributes

• Positive, can-do attitude.
• Supportive and serving nature.
• Exceptionally strong attention to detail.
• Exceptional organizational and time management skills.
• Strong written and verbal communication abilities.
• Discretion and confidentiality.
• Problem-solving mindset.
• Ability to work independently and take initiative.
• Strong and diligent work ethic.
• Flexibility with working hours.
• Ability to adapt to changing priorities and manage multiple tasks efficiently.

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Role Description

• We are seeking a highly motivated and detail-oriented Project Associate/Junior Project Manager to join our team in a professional services environment. The successful candidate will support project planning, execution, and monitoring, ensuring that projects are delivered on time, within scope, and within budget. This role is ideal for an individual looking to grow their project management career within a fast-paced and client-focused environment.

Key Responsibilities

• Project Coordination: Assist in planning and coordinating project activities, including scheduling, resource allocation, and stakeholder communication.
• Documentation & Reporting: Maintain project documentation, prepare reports, track deliverables, and ensure all project records are up-to-date.
• Stakeholder Management: Liaise with internal teams, clients, and vendors to ensure clear communication and alignment on project goals and expectations.
• Risk & Issue Management: Identify potential project risks and assist in developing mitigation strategies.
• Budget & Cost Tracking: Monitor project budgets, track expenses, and provide financial updates as needed.
• Process Improvement: Support the development and enhancement of project management methodologies and best practices.
• Meeting Coordination: Schedule and facilitate project meetings, prepare agendas, and document meeting minutes with actionable follow-ups.

Qualifications & Experience

• Education: Preferably a bachelor's degree in Business Administration, Project Management, IT, Engineering, or a related field.
• Experience: 1-3 years of experience in project coordination, project management, or a related role within a professional services environment.
• Certifications: Must have a Project Management certificate (e.g., CAPM, PRINCE2 Foundation, Agile certifications).

Skills & Competencies

• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in project management tools such as Microsoft Project, Jira.
• Proficient in M365.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively in a team-oriented environment.
• Attention to detail and a commitment to accuracy.

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Job Model: Remote

• The Senior Network Engineer plays a critical role in designing, deploying, and maintaining secure, reliable, and scalable network solutions for clients. Operating within a fast-paced Managed Service Provider (MSP) environment, the Senior Network Engineer is also a key escalation point for resolving complex network issues and mentoring junior engineers

Key Responsibilities
Network Design and Implementation

• Architect and deploy network solutions, including LAN/WAN, firewalls, switches, and wireless infrastructure.
• Plan and execute network upgrades, migrations, and expansions.
• Implement robust security protocols to protect client environments against emerging threats.

Troubleshooting 

• Serve as an escalation point for high-priority network incidents and outages.
• Conduct root cause analysis and implement preventive measures to ensure network reliability.
• Provide remote and onsite support for critical network issues.

Monitoring and Optimization

• Utilize monitoring tools to proactively identify and address performance bottlenecks.
• Optimize network performance by analysing traffic patterns and implementing best practices.
• Ensure compliance with SLAs through efficient incident management and reporting.

Client Engagement

• Act as a trusted advisor to clients, offering guidance on network improvements and best practices.
• Participate in client meetings to discuss project goals, progress, and technical recommendations.
• Provide clear and professional communication to stakeholders during incidents and projects.
• Mentorship and Team Development
• Mentor junior network engineers, fostering growth and development within the team.
• Provide training and knowledge-sharing sessions on new technologies and methodologies.

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Key Responsibilities

Supervision and Leadership:

• Lead and manage a team of IT support personnel during assigned shifts.
• Provide guidance, coaching, and mentorship to team members, fostering a positive and collaborative work environment as well as living the Netsurit values.
• Ensure adherence to company policies, procedures, and performance standards as well as prescribe SOPs communicated. Technical Support:
• Oversee the resolution of technical issues reported or escalated by end-users,
• Ensuring timely and effective solutions as well as effective communication on Marval.
• Troubleshoot and escalate complex technical problems to higher-level support teams, when necessary, i.e. T3 standby teams and relevant support partners.
• Maintain a high level of expertise in the organization's systems and software.
• Ensuring the ability of reaching out to Ignitions international partners were need or
• Being able to effectively communicate these to your team leaders and/or operations manager.

Shift Coordination:

• Coordinate and manage IT resources and staff during assigned shifts to meet service level agreements and operational goals.
• Collaborate with other shift supervisors to ensure a seamless transition between shifts and continuous 24/7 IT support coverage and ensuring that End of Shift hand overs are completed, and incoming teams know scope of responsibilities their shift will require.

Incident Management:

• Act as a point of contact for IT-related incidents, coordinating responses and resolutions in accordance with established protocols, within allocated shift and have needed effectively communicated on all relevant platforms.
• Document and report incidents, including root cause analysis, to facilitate continuous improvement in such a manner that these can be communicated with the client Ignition Group , as well as their clients alike.

Training and Development:

• Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge, whilst working with the rest of the management layers and collaborating on needed staff development.
• Support the professional development of team members, fostering a culture of continuous learning and growth.

Communication:

• Effectively communicate with end-users, team members, and other departments to relay important information regarding system updates, outages, and resolutions.

Performance Metrics:

• Assist Team leaders to monitor and analyse BSCs related to IT support, identifying areas for improvement, and assisting in implementing strategies to enhance performance of staff members that are falling below the minimal performance threshold.

Quality Assurance:

• Assist in the implementation of and enforcement of quality assurance processes to ensure the delivery of high-quality IT support services Responding to the likes of
• Quality department escalations.
• Conduct regular ad-hoc audits of support interactions by reviewing of calls in Marval in order to maintain service excellence.

Documentation:

• Assist in the maintenance of accurate and up-to-date documentation related to IT processes, procedures, and troubleshooting steps and assisting with having these updated on the Netsurit SharePoint site.
• Ensure that knowledge base articles are created and updated for common technical issues.

Emergency Response:

• Act as a point of contact and leadership during emergency situations, such as system outages or security incidents, ensuring a swift and effective response.

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Role Overview:

• The New Business Sales Executive plays a critical role in driving revenue growth by acquiring new clients and expanding Netsurit's footprint in the IT services market. The ideal candidate will have extensive experience selling Microsoft Cloud Services and Products, focusing on cloud application development, cloud infrastructure technologies, and professional services.
• This role requires a strategic sales professional who excels at identifying business opportunities, engaging with key stakeholders, and closing high-value deals that contribute to long-term annuity revenue growth.

Key Responsibilities:

• New Business Development: Identify and pursue new sales opportunities, engaging potential clients and converting them into long-term Netsurit customers.
• Microsoft Cloud Services Sales: Effectively position and sell Microsoft Azure, M365, and E5 solutions to corporate clients of all sizes.
• Solution Selling: Conduct needs analysis and present tailored cloud solutions that align with business pain points and strategic opportunities.
• Stakeholder Engagement: Build strong relationships with senior business and technical decision-makers, including C-suite executives and enterprise solution architects.
• Pipeline & Deal Management: Manage the full sales cycle, from lead qualification and proposal development to negotiation and closing.
• Collaboration: Work closely with internal teams, including technical consultants, service delivery, and marketing, to ensure a seamless customer experience.
• Market Awareness: Stay informed on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.
• Revenue Growth: Drive conversions from professional services and security offerings into managed services contracts through a strategic and consultative sales approach.

Key Requirements:

• Experience: Minimum 10 years of experience selling cloud services, preferably Microsoft Cloud Services and Products, to small, medium, and large corporate companies.
• Proven Track Record: Demonstrable success in selling Microsoft professional services, with a focus on cloud application development and cloud infrastructure technologies.
• Strategic Sales Skills: Strong ability to plan accounts, qualify opportunities, manage pipelines, and negotiate high-value deals.
• Executive Presence: Ability to engage and influence senior business leaders and technical decision-makers.
• Problem-Solving Skills: Aptitude for addressing customer challenges through cloud technology solutions.
• Collaboration: Experience working with cross-functional teams to drive sales and customer success.
• CRM & Data Management: Proficiency in using CRM tools for opportunity tracking and reporting.

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What You'll Do:

• Front Desk Duties: Be the welcoming presence at our front desk, handling all phone calls and greeting visitors with a smile.
• Administrative Support: Assist our HR team and other departments with various administrative tasks, ensuring everything runs like clockwork.
• Stock Management: Keep track of office supplies and manage inventory efficiently.
• Record Keeping: Maintain accurate records and ensure all documentation is up-to-date.

What We're Looking For:

• Organized and Efficient: You have a knack for keeping things in order and can juggle multiple tasks with ease.
• Friendly and Polite: Your positive attitude makes everyone feel welcome.
• Proactive and Flexible: You're always one step ahead and can adapt to changing priorities.
• Trustworthy and Reliable: We can count on you to get the job done right.
• Self-Motivated: You take initiative and work well independently.
• Great Communicator: You have excellent communication skills and can work well with a team.
• Detail-Oriented: You pay attention to the little things that make a big difference.
• Time Management Pro: You know how to prioritize and manage your time effectively.

Must-Haves:

• Matric Certificate
• Fully Computer Literate: Proficient in MS Word, Excel, PowerPoint, and Outlook.
• Proven Experience: Previous experience as a receptionist and in administration is essential.

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• The Senior Engineer is a key technical role within the Managed Service Provider (MSP), responsible for designing, implementing, and supporting advanced IT solutions for clients. This role involves leading complex projects, mentoring junior staff, and providing expert-level support to ensure seamless IT operations for clients.

Key Responsibilities

Technical Leadership

• Serve as a technical escalation point for complex issues across multiple technologies, including networking, servers, cloud, and applications.
• Architect and implement advanced IT solutions, such as migrations, system upgrades, and cloud deployments.
• Collaborate with clients and internal teams to design scalable and secure IT infrastructures.

Client Engagement

• Act as a technical advisor to clients, providing recommendations for system improvements and optimizations.
• Assist in client onboarding, including infrastructure assessment and documentation.
• Ensure timely and professional communication with clients during project planning, execution, and support.

System Management

• Manage, configure, and troubleshoot client environments, including servers, networks, and cloud services.
• Ensure compliance with security standards and best practices across client environments.
• Develop and maintain technical documentation, including network diagrams and solution configurations.

Project Management

• Lead or participate in IT projects, ensuring they are delivered on time, within budget, and to the client's satisfaction.
• Coordinate with cross-functional teams and stakeholders to align on project goals and deliverables.

Mentorship and Training

• Provide guidance and training to junior engineers and technicians to develop their skills.
• Foster a culture of continuous learning and improvement within the technical team.

Automation and Innovation

• Identify opportunities for automation to improve efficiency and reduce manual interventions.
• Leverage tools like ConnectWise PSA/RMM to streamline workflows and monitor client systems proactively.

Roles and responsibilities

System Design and Implementation

• Lead the design and deployment of Windows Server environments, including Active Directory, Group Policies, DNS, and DHCP.
• Plan and execute system upgrades and migrations (e.g., from legacy systems to modern Windows Server platforms).

System Administration and Management

• Manage and maintain Windows servers, ensuring high availability and optimal performance.
• Oversee virtualization environments using platforms like VMware, Hyper-V, or Azure.

Troubleshooting and Support

• Act as the highest level of escalation for complex Windows-related issues.
• Collaborate with other teams to diagnose and resolve cross-platform issues.

Security and Compliance

• Implement security best practices for Windows systems, including patch management and vulnerability remediation.
• Ensure systems comply with organizational and regulatory standards (e.g., GDPR, HIPAA).

Automation and Scripting

• Automate repetitive tasks using PowerShell, scripting, or tools like Ansible.
• Develop and maintain scripts for system monitoring, backups, and performance tuning.

Project Leadership

• Manage or contribute to IT projects, ensuring they are completed on time and within budget.
• Provide technical expertise in planning and executing IT initiatives.

Key Skills for MSP Environment

• Strong expertise in Windows Server environments (2016/2019/2022).
• Advanced knowledge of Active Directory, Group Policy, DNS, DHCP, and related technologies.
• Proficiency in virtualization platforms (VMware/Hyper-V).
• Automation and scripting with PowerShell or Python.
• Familiarity with ITSM tools (e.g., ServiceNow, ConnectWise, Autotask).
• Strong interpersonal skills to manage multiple client relationships effectively.

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Job Overview

• Support end-users and assist with escalations. Manage VIP support and ensure procedures are followed.
• Manage the network and IT infrastructure.
• Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
• Manage and mentor IT consultants in the Internal IT team.
• Plan and manage IT projects.
• Report on service metrics.

Responsibilities and Duties

• VM Server Management via MS Hyper-V & Failover Clustering
• Management of DELL Storage SAN & VRTX
• DELL Hardware Support Servers /Notebooks /Desktops
• Backup Management ArcServe & StorVault (E-Vault), Veeam.
• LAN Management Cabling and switching (DELL)
• WAN Management FireWALL (SonicWALL & FortiGate)
• Configure and maintain wireless technologies (Ruckus)
• 3rd Party Software Support (Quotewerks, GP etc.)
• Certified on Microsoft 365 Suite /Azure Administration & Management
• Secure Baseline setup of Workstation / Servers
• N-Central Network Monitoring Suite Remote Assistance, Patch & AV Management of Workstations & Servers
• Intune management and device enrolment
• Ensuring network devices and servers are patched
• Mimecast Email Filtering service management
• TP /VC Equipment (Boardroom) Management /Administration
• End User Information Security Training (KnowBe4)
• Incident management, problem management, resolving service requests, and applying change management where necessary
• CCNA and relevant Security certification will be advantageous

Key Skills

• Strong planning, organizing, and monitoring abilities
• Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients
• Service Desk Management skills and leadership /mentoring capabilities
• Attention to detail, organization, and client operations.
• Strong customer focus and experience in recognizing business needs and solutions
• Robust communication
• Troubleshooting and problem solving
• Strong documentation skills
• Ability to work without supervision