Senior Technical Support - iStore Mall of Africa at Core Group

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  Managing in store technicians, keeping abreast of changes / updates to policies and procedures as well as filtering the information down to staff and techs, assisting with instilling confidence, up-skilling techs for growth.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• All certifications up to date 
• ATLAS training up to date
• Experience working as Technical Support in iStore for a minimum of 1 year 

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities