Senior Technician Banking Commercial (KZN) at Fidelity Services Group

Overall Purpose of the job: 

Install, Repair & Maintain various Security system devices, eg Alarm, CCTV, Access, Intercom, etc for mainly Financial Institution Clients and other sector clients when required

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 5 years’ experience as a Technician maintaining, installing and servicing Alarm, CCTV, Access Control & Intercom systems
• Minimum 5 years’ current experience perpetually working on Hikvision & DSC
• Certification in the above fields will be a great advantage
• Minimum 5 years’ experience in the Financial Institution Environment

Job Requirements & Other Attributes:

• Valid code 08 driver’s licence
• Must be PSIRA registered (minimum - Grade C)
• Attendance of specified training for further certification
• Understanding and Daily Adherence to contractual earnestness clauses
• Acceptance of and agreement to regular Clearance checks including polygraphs
• Excellent verbal communication skills and be able to do report writing
• Be able to read site layouts and do Security Systems installations from Phase 1 – Cabling to Final Phase – Customer Staff Training
• Excellent Fault-Finding skills on all systems
• Build and maintain good relationships with Internal and External Customers
• Serious regard for chain of command reporting

Main duties & Responsibilities:

• Tactical planning for effective and efficient completion to ensure required delivery dates are met
• Management of stock including weekly stock take & replenishment to ensure stock levels do not pass approved minimum stock levels
• Use & Manage incident management system to ensure all jobs completed in the approved, allocated time thus ensuring no overdue jobs
• Communication of job status and ensure necessary updates done on jobs via incident management system as well as daily/weekly/monthly reports
• Quality workmanship and clean place of work
• Manage tools and ensure the right tool is used for the job at hand
• Excellent care of company vehicle and all other company property entrusted to you
• Always dress as per company expectation and policy when on duty
• Timekeeping and ensure effective amount of work completed daily
• Plan to Succeed and Right first time
• Ensure all work is done to a high-quality standard
• Ensure relevant job cards, status reports and all other documents are always completed
• Generate accurate records of tests and acceptance test procedures
• Live reporting on work in progress, activities and results to all relevant parties
• Participation in technical information sessions to ensure skills and knowledge stay current
• Participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues
• Assist with product knowledge and related training activities and technical support both in-house and in the field when required
• Ensure deviations are escalated and approved
• Escalate issues fast and efficiently to ensure great service delivery and excellent communication
• Always ensure work performed meets customer & company policy expectations

Core competencies:

• Understand workmanship and quality standards
• Manage and apply work instructions and procedures
• Familiar with application of repairs, assembly & logistic standards, methodologies as well as practices applicable
• Self-disciplined with good time management skills
• Excellent written and verbal communication skills
• Customer focused with excellent attention to detail
• Fully competent on the use of Microsoft Office
• Drivers license and own transport
• Lead by example
• Problem Solving and Troubleshooting