Senior Technician at G4S

Job Introduction:

• G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Senior Technician based at our Head Office in Centurion, Gauteng, reporting to the Regional Technical Manager.
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Senior Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Effective management and administration of the technology contract to ensure sound financial performance

• Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost effectiveness and labour.

Contract Margin Management

• Billable hours
• Job Cards
• Cost
• Timelines/Goals
• Manage the contract cash flow and oversight of invoice documentation and accuracy of information

Effective management of staff

Effective Organisation

• Proper allocation of staff to work flow and job requirements.
• Coordinate with Office around work requirements
• Monitor daily tasks
• Train and upskill subordinates

Leadership

• Staff motivation levels
• Evaluate staff performance
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Effective management of operations

• Co-coordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
• Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.

Client retention and customer service levels

• Ensuring that all required formal customer meetings are scheduled, attended and minuted.
• Maintenance of positive customer relationships

Quality Management/Ops Process management – adherence to quality standard

• Conduct and oversee quality controls and inspections

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:

Qualification and Experience

• Grade 12
• A valid Driver's License
• Formal Technical Training advantageous
• 3 -5 years Electronic Security Services /Maintenance experience
• Extensive experience w.r.t. implementation of the following systems:
• CCTV
• Access Control
• Intruder Detection
• Fire Detection
• Fire Suppression
• Experience in Sales by compiling scope of work
• Financial Management relative to managing profitability
• Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.

Software Knowledge Level

• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.

Hardware Knowledge Level

• Broad knowledge of Time and Attendance Hardware
• Broad knowledge of Access Control Hardware.
• Broad knowledge of CCTV
• Broad knowledge of Alarms
• Broad knowledge of Electric Fencing
• Broad knowledge of Gate Motors
• Broad knowledge of Intercoms
• Broad knowledge of PA systems
• Strong knowledge base on communication protocol wiring i.e. CAT5.

Skills and Attributes

• Proficient Computer Literacy (Google Workspace / Microsoft Office)
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Acting professionally
• Delivering great customer service
• Sharing and co-operating
• Driving change
• Customer Thinking