Senior Travel Agent (S08) at Werkie

Key Responsibilities:

• Group Travel Coordination: Plan and manage group travel arrangements, including itinerary development, accommodations, and activities.
• Incentive Program Design: Create innovative and engaging travel experiences for corporate incentive groups.
• Client & Supplier Liaison: Build strong relationships with clients, suppliers, and service providers to ensure seamless execution of travel programs.
• Sales & Proposals: Prepare customized quotations and proposals with a high level of accuracy and creativity.
• Destination Expertise: Provide expert knowledge on Southern and East Africa to clients, recommending the best experiences, accommodations, and logistics.
• Customer Service Excellence: Deliver outstanding customer service by responding promptly to client inquiries and ensuring smooth travel experiences.
• Budget & Cost Management: Ensure travel packages meet budget requirements while maintaining high-quality standards.
• Presentation & Reporting: Utilize Google Suite, TOURPLAN, CANVA, WETU, and Microsoft PowerPoint to create engaging presentations and reports.
• Business Travel: Travel occasionally for business purposes, including site inspections and industry events.

Minimum Requirements:

• Diploma or similar qualification in Tourism, Hospitality, or a related field.
• Minimum 5 years of experience in inbound tourism, specializing in Groups, FIT Leisure, and MICE (Meetings, Incentives, Conferences, and Exhibitions).
• Strong knowledge of Southern and East Africa as a travel destination.
• Proficiency in Google Suite, TOURPLAN, CANVA, WETU, and Microsoft PowerPoint.
• Ability to travel for business when required.

Skills & Attributes:

• Sales & Results Driven: Proven ability to meet and exceed sales targets.
• Detail-Oriented & Organized: Strong ability to multitask and manage complex itineraries.
• Creativity in Travel Planning: Innovative approach to crafting unique travel experiences.
• Strong Communication & Negotiation Skills: Ability to build rapport with clients and partners.
• Customer-Centric Mindset: Commitment to delivering exceptional service.
• Team Player & Independent Worker: Ability to collaborate while also taking initiative.
• Multilingual Skills: Fluency in multiple languages is a plus.