Senior UX Researcher at Yoyo

Job Description
Yoyo is looking for a mid-senior UX Researcher who can own the end-to-end research process.

Your knowledge and experience in the UX design process will aid you in applying your passion in creating user-journeys and flows that tell a story. Extrapolating data, engaging with our merchants and their customers through the means of interviews / surveying, and gathering insights, will aid us in enhancing our product / merchant’s user experiences.

Working closely with our product team and product designers, you will play a critical role in delivering our product vision, and you will guide the research experience for a wide array of Yoyo’s SAAS products. We will rely on your expertise to help us understand our merchants / customers’ needs.

Role & Responsibilities

• Create and facilitate a user research framework (for qualitative and quantitative) to develop a deep insight into our products, our merchants, and their customers.
• Develop strategies that are informed by user research as well as business objectives.
• Continuously interpret qualitive / quantitative data from our existing tools as well as using your tools of choice – following a human-centric process to identify challenges and improve our products for our merchants and customers end-to-end experiences.
• You will be working closely with the product team and advocate on merchants / customer end-to-end wants, needs, and desires.
• Provide recommendations of measurement of success, using various metrics; journey mapping, user flows, information architecture, etc.
• Scale research and share your knowledge – helping the product team and product designers effectively conduct their own studies to gain insights as needed.

Knowledge, Skills & Aptitudes

• 5 - 7 + years of industry experience in UX Design, Customer Experience, User Research, and/or Design Research.
• Experience in the following methodologies: Usability testing, Guerilla testing and other testing methods, focus groups, interviews, surveying, card sorting, data collecting, analytics, reporting, etc.
• Experience and deep understanding in user and / or customer experience.
• Interpreting qualitive / quantitative data and using data to substantiate your thinking.
• Team player who can also work on their own initiative.
• Adaptable, creative, innovative, takes initiative, resilient, considerate, strategic, analytical, and intuitive.
• Consistently live out, act, work and exhibit behaviours aligned to and congruent with company values.

Additional Information

• Company Values:
  • Be passionate: Spiral up, be positive, bring momentum, and energy to those around you
  • Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion
  • Be world class at speed: Delivering world leading solutions at speed
  • Be curious and creative: Constantly innovating, exploring, learning, stretching yourself, pushing the boundaries and thinking out of the box
  • Be a team player: Leave ego at the door, be teachable, engaged, inclusive, and transparent. Bring the best of yourself and the best out of others, rallying behind a larger team mission