Service Advisor at Hyundai Automotive South Africa

Job Description

• The Service Advisor is responsible for providing exceptional customer service and advice to customers bringing in their vehicles for maintenance or repairs. They will act as a liaison between the customer and the service technicians, ensuring clear communication and transparent service recommendations.

Key Responsibilities:

• Greet customers in a friendly and professional manner.
• Listen to customer concerns and accurately document them.
• Provide customers with service recommendations based on their vehicle's needs and manufacturer recommendations.
• Estimate costs for services and repairs and obtain customer approval before work is performed.
• Schedule service appointments and manage the service lane to ensure timely completion of work.
• Communicate with technicians to ensure they have all necessary information to complete repairs.
• Update customers on the status of their vehicle and notify them of any delays or additional work needed.
• Follow up with customers after service to ensure satisfaction and address any unresolved issues.
• Maintain accurate records of customer interactions, service appointments, and vehicle history.
• Assist with administrative tasks as needed, such as processing payments and completing service paperwork.

Qualifications:

• Previous experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Knowledge of basic automotive maintenance and repair procedures.
• Ability to multitask in a fast-paced environment and prioritize customer needs.
• Proficient computer skills and experience with service management software.
• Attention to detail and a commitment to providing excellent customer service.
• Ability to work well with a team and collaborate with technicians and other staff members.

 Closing Date 15 April 2026