Service Advisor - White River at Volvo Group

Job Objectives:

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.To assist with Health & Safety requirements of the branch.To conduct regular checks on Company vehicles as per the company policy.

Qualification & Job Experience

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.