Service Consultant (Marine) at Santam Insurance

What will you do?

• Santam Marine has an available position for a Service Consultant who will be based in the Johannesburg office.

What will make you successful in this role?

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Receive requests for and generation of quotations
• Task related decision making within set policies and procedures
• Research to assist in addressing non-standard underwriting issues
• Update RM reports
• Create client profiles for identified risks
• Building strong customer relationships and delivering customer-centric solutions.
• Working independently" & "Administering monthly renewals" & "Quality Assurance checks of new business, endorsements, renewals and the like.

Qualification and Experience

• Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• 2-3 Years Commercial Lines, particular to Marine Insurance

Knowledge and Skills

• Familiar with Excel, Word, Intranet, Kit
• Knowledge of Marine Hull, Cargo and Liability products" & add "Knowledge of Marine Institute Clauses

Knowledge and Skills Competencies

• Cultivates innovation 
• Customer focus 
• Drives results 
• Collaborates 
• Professional behaviour
• Commitment to quality
• Teamwork
• Resilience
• Immaculate interpersonal skills
• Ability to perform tasks under pressure. 
• Attention to detail / accuracy.