Service Consultant -Rustenburg, at Santam Insurance

Principal Accountabilities:

• Provide customer service to customers requiring special attention.
• Serve as first line of contact for customer queries.
• Communicate with stakeholders to provide information, feedback and follow through on customer queries and/or instructions to team.
• Address unusual and non-standard customer issues.
• Task-related decision making within set policies and procedures.
• Schedule appointments on request.
• Manage e-mails via proxy.
• Assist with logistics and events and broker forum management.
• Provide reception services.
• Direct intermediaries to deal with correct channels.
• Monthly management cost analysis – variance reporting.
• Compile intermediary training lists and facilitates ad hoc requests.

Qualifications and Experience

• Grade 12.
• FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines).
• RE 5
• Commercial Lines and Personal Lines Contact Centre experience will be advantageous

Behavioral Competencies

• Analytical thinking.
• Information seeking.
• Drive for results.
• Flexibility.
• Initiative.
• Emotional self control.
• Customer service orientation.
• Self confidence.
• Teamwork and co-operation.