Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 6, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company

     

    Service Consultant -Rustenburg,

    Principal Accountabilities:

    • Provide customer service to customers requiring special attention.
    • Serve as first line of contact for customer queries.
    • Communicate with stakeholders to provide information, feedback and follow through on customer queries and/or instructions to team.
    • Address unusual and non-standard customer issues.
    • Task-related decision making within set policies and procedures.
    • Schedule appointments on request.
    • Manage e-mails via proxy.
    • Assist with logistics and events and broker forum management.
    • Provide reception services.
    • Direct intermediaries to deal with correct channels.
    • Monthly management cost analysis – variance reporting.
    • Compile intermediary training lists and facilitates ad hoc requests.

    Qualifications and Experience

    • Grade 12.
    • FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines).
    • RE 5
    • Commercial Lines and Personal Lines Contact Centre experience will be advantageous

    Behavioral Competencies

    • Analytical thinking.
    • Information seeking.
    • Drive for results.
    • Flexibility.
    • Initiative.
    • Emotional self control.
    • Customer service orientation.
    • Self confidence.
    • Teamwork and co-operation.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Santam Insurance on careers.sanlamcloud.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Santam Insurance Back To Home

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail