Service Coordinator at Empact Group

Responsibilities:

Coordinate Service Delivery:

• Schedule service appointments and allocate resources efficiently.
• Monitor service progress, ensuring adherence to timelines and quality standards.
• Proactively identify and resolve any issues or conflicts that may arise during service delivery.
• Track and report service metrics and KPIs.

Client Communication:

• Serve as the main point of contact for clients, providing regular updates on service status.
• Address any client inquiries, concerns, or escalations promptly and professionally.
• Collaborate with clients to assess their service needs and preferences.
• Deliver exceptional customer service, exceeding client expectations.

Team Collaboration:

• Liaise with internal teams to ensure smooth coordination and execution of services.
• Collaborate with service providers, such as contractors or vendors, to ensure their timely availability and compliance with service commitments.
• Provide necessary information and documentation to service teams to ensure accurate service delivery.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Administrative Tasks:

• Maintain accurate records, databases, and documentation related to service provision.
• Generate service reports, statistics, and analyses for management review.
• Assist in the development and improvement of service coordination processes and procedures.
• Manage service-related budgets, expenses, and procurement activities as required.

Qualifications:

• Proven experience as a Service Coordinator or in a similar role.
• Strong organizational and multitasking skills.
• Excellent oral and written communication abilities.
• Strong problem-solving and conflict-resolution skills.
• Proficient in using service management software tools and Microsoft Office Suite.
• Ability to work well under pressure and meet deadlines.
• Attention to detail and strong analytical skills.
• Ability to establish and maintain effective working relationships with clients and internal teams.
• Bachelor's degree in a relevant field is preferred but not required.
• Prior experience in the service industry is an advantage.