Service Desk Analyst at Aurecon

What will you do?

At Aurecon, we recognise that if we want to continue creating great experiences for our clients and communities, we must do this for our employees as well.  The Service Desk Analyst (Human Resources) is responsible for delivering all Operational People Support Services to the organisation c, country-wide.

This will be a fixed term position for a year role where the candidate will work within the HR team the Service Desk Analysts will be in charge of assessing and resolving customers' Workday -related issues, as well as referring requests to other units as needed.

Among your responsibilities will be receiving HR and Workday support requests from end users, collecting information from users using a variety of support tools, and working with other analysts/administrators as needed.

At all times, The HR Service Desk Analysts must provide an excellent customer-service experience for end-users and resolve support requests in a timely manner. You will provide a single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data.

You will follow up all support requests and make sure internal clients are satisfied you’re your services.  Actively participate in staff meetings to make recommendations to make the support process more streamlined. Make use of company resources to research technical issues and use your expertise to find the correct data for the user's problem.  To be effective in this position, you must possess advanced analytical and problem-solving skills.

• A minimum of 5 years’ Service Desk Analyst experience in a Human Resources Information Systems environment. 
• A minimum qualification of Grade 12 (twelve), an additional related diploma or bachelor's degree in information technology or related field is would be a plus for this job.
• Experience in a similar position and industry certifications is preferred – specifically previous experience as a system support for HR systems such as Workday, Sage etc.

We know the work we do is vital in assisting our organisation to succeed, provide expertise and key support to our people, that will set us apart. Here are the key things you will need to ‘bring ideas to life’

• Demonstrate competent use of English language skills written and verbal.
• Previous experience with HRIS systems and /or Workday (preferable)
• Proficient in Microsoft Office Suite; Excel; Outlook; Word and PowerPoint
• Ability to prioritise demands to optimise value to clients
• Attention to detail to produce work with a high level of accuracy
• Practice a high standard of confidentiality, ethics and integrity 
• Excellent Customer Service Orientation 

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

• Firstly, you will share your 5+ years of experience working in a similar capacity.  Technical skills in human resources tools and systems.  Strong capabilities with Service Management Systems.  Technical knowledge of people processes.  Experience in a global shared services organisation would be beneficial.
• Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.
• Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?