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  • Posted: Jul 10, 2025
    Deadline: Not specified
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  • The South African Breweries (SAB) is a subsidiary of AB InBev. Founded in 1895, SAB is South Africa’s top brewer and leading distributor of beer. For more than 120 years SAB has been an integral thread in the social fabric of our country and continues to play a crucial role in the national economy. The company operates seven breweries and 40 depots in Sout...
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    Service Level Specialist

    Key Roles and Responsibilities:

    • Lead customer centric focus of T2 Logistics
    • Drive Proactive Service Issue monitoring
    • Identify and resolve order management anomalies
    • Project Management -lead special projects Global and Local focused on reducing OOS, Refusals, Not On Day & NPS
    • Build Service Level reports and cascade to field teams
    • Manage daily Service Level targets and Customer Centric KPI’s
    • Work with BU Service Level Manager on target setting and cascading
    • Track and monitor leading indicators and drive exception management and problem-solving with stakeholders
    • Align systems, processes and master data to agreed business SLA’s
    • Process-improvement champion and capability training for Logistics downstream departments
    • Develop strong cross functional relationships with key internal stakeholders
    • Maintain and grow relationships with strategic group account senior leadership
    • Identify Tech Enhancements to ensure Customer Experience is maintained in the Delivery

    Internal Excellence Programs (LCP):

    • BUSA Pillar owner for LCP – Order Management
    • Own and Grow Group Accounts processes through Global Toolkit implementation

    Continuous Improvement:

    • Proactively identify opportunities for process optimization and cost reduction within the logistics function for Group Accounts.
    • Responsible for delivering on mode evolution expectations within Group Accounts
    • Stay updated on industry trends and Global Best Practices to drive continuous improvement in logistics operations.
    • Collaborate with external partners and industry experts to gain insights and benchmark performance.
    • Regularly review and analyse logistics data to identify areas for optimization and implement appropriate solutions.

    Minimum Requirements:

    • Degree in Supply Chain Management/Logistics/Operations Management/Commerce or any relevant degree qualification
    • 3 5+ years hands on experience working in depot environment, 2 years + of which preferably at Depot
    • Strong working relationship with Commercial, Solutions and Data Management teams
    • Manager / Logistics Manager / Customer Services Manager /Planning Manager/ Inventory Manager level
    • Excellent interpersonal skills and ability to influence at all levels of the organization.
    • Result focused, with ability to set ambitious objectives; be proactive about initiatives outside the Service

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to The South African Breweries (SAB) on wd1.myworkdaysite.com to apply

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