Service Line Manager: Qualitative at Ipsos

About the job
Ipsos' fast growing Qualitative team is looking for a Service Line Manager who will be responsible for being the primary contact for financial clients allocated to his / her portfolio. The Service Line Manager is responsible for developing existing and new client relationships and guiding the research team to ensure the quality and profitability of all aspects of projects and achieving his/her sales targets. The Service Line Manager is also responsible for providing strategic input on project design and analysis, managing and training the research team.

Key Performance Areas

• New business development and business retention
• Client research construction and detail
• Managing client relationships
• Operations interaction
• Insight delivery
• Research team management
• Ensures the process runs according to deadlines and budget together with the Service Line Lead
• Attempts initial value add / insights at each stage (development area)
• Develops basic Solutions knowledge
• Ensures integration of information from multiple sources where applicable and available
• Conducts desk research to add value to all reports /presentations and assist the client in understanding the South African market

Requirements: Education

•  Matric
• Relevant Degree in Marketing/Business/Arts (preferably with Honours)

Experience

• Min 5 years reputable Research Agency experience
• Quantitative Research experience is essential
• Min Minimum 3 years’ experience managing a team
• 3 years Sales and client relationship management experience
• Advanced MS Office Skills

Additional requirements:

• Good presentation skills and good writing ability
• Good business acumen
• Ability to work under pressure / strict deadlines
• Communication skills (both written and verbal)
• Good organizational skills
• Good people skills in order to deal with clients at various levels
• Self-discipline and Initiative
• Ability to work in a team
• Time management