Service Manager at Dixie Recruitment

Job Description

• Join a dynamic organization within the industrial and customer services sectors that is seeking an experienced Service Manager to lead their technical team and elevate service delivery standards. This role offers a strategic leadership opportunity for professionals passionate about operational excellence and customer satisfaction.

Where You'll Make an Impact:

• Manage technicians’ activities including service calls and job sheets
• Schedule and oversee daily technical team operations
• Coordinate with administrative staff to ensure seamless customer service
• Handle customer complaints and technical reports effectively
• Manage customer expectations for timely service delivery
• Arrange spare parts and monitor stock levels
• Conduct technician debriefings and oversee van stock management
• Prepare and submit repair requests promptly
• Negotiate and close service contracts to maximize profitability
• Monitor competitor rates and staff productivity
• Attend site meetings and plan installation projects
• Oversee workshop repairs and vehicle fleet maintenance
• Implement systems and procedures for continuous service improvement
• Lead staff training in customer service and company policies
• Maintain comprehensive documentation of all service activities
• Ensure adherence to industry best practices and service levels
• Monitor and respond to customer complaints and project deadlines
• Write detailed technical reports for clients
• Maintain office and site cleanliness and organisation
• Procure local spares and innovate for project efficiency
• Perform additional duties to ensure customer satisfaction and service excellence

Duties:

• Lead and coordinate the technical team’s daily activities
• Manage customer relations and resolve issues proactively
• Oversee stock and spare parts management
• Drive service contract negotiations and renewals
• Ensure compliance with operational standards and safety regulations
• Prepare reports and documentation for management review

Requirements:

• Minimum of 5 years of management and leadership experience in a technical or service environment
• Strong customer-facing skills with excellent communication abilities
• Technical knowledge and qualifications relevant to the industrial or related sectors
• Proficiency in computer literacy, including Microsoft Office suite
• Proven leadership and team management skills
• Ability to negotiate and handle customer complaints effectively
• Excellent report writing and documentation skills

Familiarity with the following:

• Service and repair operations management
• Inventory and stock control systems
• Customer service best practices
• Industrial sector standards and safety protocols

What We'll Give You:

• Medical Aid Contribution
• Provident Fund Contribution
• Annual Bonuses and Performance Bonuses
• Retirement Annuity options