Service Manager – South Africa at Hach

Position Summary

• This role will be involved in the service department strategic planning for service revenue expansion and growth as well as processes and activities management. Activities include and are not limited to managing the analysers’ repair and maintenance – including bench repairs and site work, across Sub Saharan Africa.

Key Responsibilities

• Build and maintain a sustainable Service Department through the implementation of strategic plans
• Execute growth strategies to establish and maintain a sustainable revenue growth trajectory
• Negotiation and implementation of SLA’s
• Negotiation and implementation of pricing updates
• Relationship building with key stakeholders of high-potential commercial accounts
• Create and maintain a strategic plan with continuous assessment of market dynamics and redirection where necessary
• Manage and train service engineers
• Assist in field service activities as required
• Plan staff scheduling
• Manage the service department budgeting and forecasting
• Manage workshop efficiencies and tools
• External and internal customers technical assistance
• Document and process controls

POSITION RELATIONSHIPS

Internal

• Reports to General Manager, Sub Saharan Africa
• Finance Team
• Direct & Channel Sales Managers
• Logistics Department
• Field Sales & Service Associates

External

• Customers
• Channel Partners
• Suppliers

Qualifications & Experience

• A degree or National Diploma in Mechanical and or Electrical Engineering
• Experience in handling logistics
• Delivering Results
• Warehouse operations
• Champion customer focus
• 5+ years of practical experience, team management experience (preferred)
• Proven track record of strategic thinking and implementation
• Must have valid driver’s license, acceptable driving records
• Knowledge of common business software (MS Office)
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Excellent administrative skills
• Strong negotiation skills
• Oracle is advantageous