Service Provider Manager at Oneplan Underwriting Managers (Pty) Ltd

Main purpose of the job

The purpose of this role will require the successful candidate to manage veterinary clinic and pet service provider key accounts within South Africa, whilst acting as a trusted advisor to the client. The role will require the Service Provider Manager to build relationships with veterinary and pet service provider networks and promote sales within the industry through contact negotiation. The role will require the incumbent to make use of client feedback in order to construct analytical methodologies to improve the product and create a competitive advantage for the Company.

Relationship Management

• To direct, plan and implement a Vet and Pet Service Provider Network strategy to contribute towards the achievement of the company’s sales objectives (including blister packs)
• Prospecting for new clients
• Cultivate long-term customer relationships in order to promote and reinforce the client’s value proposition
• Obtain complete knowledge of competitor products and markets
• Technical knowledge of industry and best practices
• Attend brand and marketing events as the Brand Ambassador for the Company as and when required;
• Assist with the Stock control and running of the Onepet Store

New Business Development

• Promote and detail products and services to Vet Network and related stakeholders (includes end-users, veterinarians and veterinary clinics, co-ops, distributors and wholesalers);
• Identify opportunities for growth within the Vet and Pet Service Provider Network;
• Promote the Referral program with vets and practice owners.
• Referral Card Stock and Distribution
• Manage active participation list and ensure the Onecard has been correctly allocated.
• Create a WhatsApp group for each vet practice to encourage participation in the Referral program.
• Distribute and maintain A5 QR Code Counter scanners at each referrer and monthly testing of links to ensure they are working.
• Conduct daily check-in with sales team on how your vet leads are performing. If leads are not converting, provide feedback to vets / reception of the relevant practice.

Administration and Reporting

• Maintain up-to-date record keeping and administration Be available and willing to assist with any additional tasks and projects, as required by the department.
• Weekly reporting to management
• Provide insight into the service and sales aspects to position our brand in a uniformed manner throughout the business;
• Consolidation of sales and leads from the unique referral URL links to be completed weekly, on Thursdays, prior to payment to participants.
• Ensure referrer conversion list is sent timeously for payment.
• Collection and daily reminders of Referrals either via Whatsapp or a physical referral card.
• Keep track of your referrals to submit to your manager, to verify prior to payment of any commission due.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12;
• Ability to Speak English and Afrikaans - essential
• Minimum 4 years’ experience in sales/relationship management environment
• Experience in Pet / Health Insurance environment advantageous
• Meet FAIS fit and Proper requirements
• Own vehicle essential

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills
• Pc Literacy – In-depth knowledge of Word, excel, email and Internet
• Ability to respond according to TAT
• Client Relationship Management
• Maximise Service Performance
• Query Resolution
• Build & Develop Client Centric Capabilities
• Deliver on Client Expectations
• Knowledge Sharing
• Driving Excellence through Client Experience

Essential

• Evaluating problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating
• Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Accurately Processing
• Details
• Structuring Tasks
• Driving Success
• Prioritise Client Experience

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Creativity
• Client Focus
• Tenacity
• Achieves Results