Service Representative Customer Service Area X4 (Distribution) Thabong, Meloding, Bothaville at Eskom Communications

Minimum Requirements

Qualification(s):

•  Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits

Experience:

•  2 years’ minimum experience with basic understanding of electricity

Skills and Competencies

Behavioral:

•  Integrity
•  Honesty
•  Trustworthiness
•  Professionalism

Leadership:

•  Team player
•  Motivating teams
•  Coaching
•  Mentoring
•  Developing

Knowledge:

•  Thorough understanding of customer service and marketing theory
•  Understanding business processes
•  Understanding Eskom business

Skills:

•  Relationship building
•  Functional and technical
•  Problem solving
•  Analytical
•  Negotiation
•  Communication

Key Responsibilities

•  Build customer relationships.
•  Maintain customer data.
•  Execute generic service activities.
•  Execute vending and prepaid activities.
•  Facilitate and enable quotation and connection activities.
•  Facilitate and enable conventional measurement and metering tasks.