Service Technician - BEV at Epiroc

Mission

• This position is to promote the technical support and communication flow, technical service and competence of the BEV machines within Epiroc and our Customers. To ensure Customer Satisfaction, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour.
• Successful implementation of new battery technology in the South African market, delivering on mutual agreed KPI’s for production and costs.
• Develop new local maintenance standards to ensure a pro-active and preventative maintenance strategy.
• Highlight and implement safety standards for battery technology.
• Strengthen the Epiroc brand’s reputation in the BEV technology in the local market.

Main Responsibilities or Job Functions

• Technical Support for BEV customers in your area of responsibility as assigned by your manager.
• Underground and Site visits followed by electronic site reports to manager and customer.
• Conduct regular machine audits on all BEV equipment in your area
• Troubleshooting and technical assistance on BEV machines in your area of responsibility.
• Develop and implement pro-active maintenance strategies with the customer
• Build strong relationships with our BEV customers, as you will be the customer’s first point of contact.
• Expected to assist in other areas / divisions in the Company when needed
• Communications within different departments
• Assist Workshop with compiling quotes for repair and rebuild work
• Be prepared to work outside normal working hours in emergency or breakdown situations.

Main Duties:

• Technical Support for BEV customers include:
• Provide hands on general planned maintenance tasks
• Provide services on battery packs and battery loading station
• Provide hands on preventative maintenance support
• Provide maintenance planning based on machine hours and via condition monitoring (Certiq)

Commissioning of machines :

• Pre-delivery service, some in workshop and on site
• Commissioning of BEV equipment - cold and hot commissioning
• Implementation and monitoring of BEV machines in your area of responsibility
• Weekly status reports
• Suggested improvements to Epiroc and customers
• Record keeping of implementation process with suggested improvements

Communication:

• Electronic site visit reports to costumers and manager
• Customer productivity and machine performance
• Customer technical and commercial problems
• Communication with your manager and or planner, on an ongoing basis of your movements
• Monthly labour utilization must be above 85%, working hours need to be reported daily.

Required Skills and Capabilities:

• Very strong technical background:
• Very good knowledge and experience on TMM hydraulics and mechanical
• Very good knowledge and experience on 24Vdc control circuits on TMM
• Very good knowledge and experience on electrical circuits up to 1000Vac
• Computer literacy – Good working knowledge of Microsoft packages
• Good customer relations
• Good telephone manners and skills
• Interpersonal skills to work with customers and suppliers and to work as part of the Technical Support team
• Develop a strong track record in value adding services with tangible results. Be able to work independently without supervision
• Be presentable to customers in grooming and dress code
• Go the extra mile attitude, never run away from a problem
• Pass medical checks to be allowed to work in underground condition
• Experience on underground TMM equipment.

Educational Qualification:

• Grade 12
• Technical qualification (Trade Test)

Closing Date: 17 April 2023