ServiceNow Developer Consultant - ITSA at Deloitte

Job Description

• You will be part of the blended project team comprised of specialists which could be Deloitte colleagues and/or SMEs from the client.
• As a ServiceNow Developer, you will play a key role in designing, developing, and maintaining ServiceNow applications to meet the client’s business needs. Leveraging your ServiceNow expertise, you will collaborate with cross-functional teams to implement, customise, and optimise the platform to streamline processes and enhance overall service delivery for clients.

Qualifications

Technical competencies

• In-depth knowledge of the ServiceNow platform, including its architecture, modules, and capabilities.
• Proficiency in navigating and utilising the ServiceNow user interface.
• Strong proficiency in JavaScript, as it is the primary scripting language used in ServiceNow.
• Experience with Glide API and other ServiceNow scripting languages
• Ability to design and develop custom applications within the ServiceNow platform.
• Knowledge of creating and managing tables, forms, fields, and relationships
• Experience integrating ServiceNow with other systems and applications using web services, REST APIs, and integration middleware.
• Understanding of data mapping and transformation for seamless data flow.
• Expertise in configuring ServiceNow modules, workflows, business rules, UI policies, and client scripts.
• Knowledge of creating and managing Service Catalog items and workflows
• Skills in optimising the performance of ServiceNow applications, including load time and response time improvements.
• Ability to create and customise reports and dashboards within ServiceNow to provide insights into operational data.
• Understanding of ServiceNow’s security model, including roles, permissions, and access controls.
• Knowledge of automated testing tools and methodologies for ServiceNow applications to ensure quality and reliability.
• Experience in managing and executing ServiceNow platform upgrades and applying patches to stay current with the latest features and security updates.
• Familiarity with developing and customising ServiceNow mobile applications for various platforms.

Behavioural Competencies

• Ability to analyse complex problems, break them down into manageable parts, and develop effective solutions within the ServiceNow platform.
• Strong problem-solving abilities to troubleshoot issues, identify root causes, and implement sustainable solutions.
• Paying close attention to details to ensure accuracy in coding, configurations, and documentation within ServiceNow environment.
• Willingness and ability to collaborate with cross-functional teams, including other developers, stakeholders, and end users.
• Effective verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members.
• Readiness to adapt to changes in project requirements, organisational priorities, and emerging technologies within the ServiceNow ecosystem.
• Efficiently managing time and priorities to meet project deadlines and deliverables in a timely manner.
• Demonstrated commitment to continuous learning and staying updated on ServiceNow updates, best practices, and industry trends.
• Thinking creatively to find innovative solutions that optimize and enhance ServiceNow applications and processes.
• Maintaining high ethical standards and professionalism in interactions with colleagues, stakeholders, and end-users.
• Demonstrating leadership qualities by taking ownership of tasks, guiding junior developers when needed, and continuing to the overall success of the team.
• Skills to navigate and resolve conflicts professionally, ensuring a collaborative and positive working environment.

Desired Qualifications

• Bachelor's degree in computer science, information technology, or a related field

ServiceNow Certifications:

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS)

Desired Experience

• 2 years of experience developing on the ServiceNow platform.
• 2 years of experience with platform customization in relevant delivery platforms.
• 2 years of experience with custom application development including Custom Service Portal widget creation.
• 2 years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
• 2 years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.
• 2 years of experience leading and mentoring Junior ServiceNow team members.
• 2 years of experience implementing systems using the Agile/Scrum methodology.