ServiceNow Senior Manager at Ernst & Young Global Limited (EY)

Your key responsibilities

Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Customer Service, Facilities, Legal or IT solutions. Wherever you find yourself, you’ll be making a visible impact on ServiceNow projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site to personally understand and influence our clients – so you’ll also need to be ready for regular travel.

Skills and attributes for success

• Acting as a leader across all aspects of ServiceNow project and solution delivery
• Support the formal sales process, RFI & RFP responses, with responsibility for the overall ServiceNow solution
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects 
• Work with the wider company group on opportunities where ServiceNow is required
• Provide expert advice to clients and internal teams on the ServiceNow application and how this can be used to address business problems
• Drive continuous improvement of implementation methodology and service offerings based on client experience
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
• Identifying sales opportunities to generate new business

To qualify for the role, you must have

• 7+ years of ServiceNow Product Market experience
• Consulting Sector experience
• Experience in continuous improvement of implementation methodology and service offerings based on client experience
• In depth understanding of the ServiceNow marketplace
• A proven record of excellence in managing a solutions-driven team at a senior level
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams