Servicing Administrator at Discovery Limited

Key Purpose of the role  

• The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients. 

Areas of responsibility may include but not limited to 

Billing and Administration  

• Billing Statement Preparation and Correspondence  
• Generate and send accurate billing statements to clients/brokers or billing contacts based on the data and payments made.  

Payment Tracking and Reconciliation  

• Monitor incoming payments, match them to bills, and reconcile discrepancies.  
• Keep a running recon per scheme.  

Member and Scheme Policy Servicing  

• Maintain up-to-date records of customer billing information, including scheme and member contact details, membership and category movements, and outstanding premium balances.  

Query Resolution  

• Address and resolve billing and administration queries or disputes raised by customers in a timely and professional manner.  

SOP, Compliance and Documentation  

• Ensure billing practices comply with internal scheme processes, policies and external regulations (e.g. rates, benefit structure, LPG and industry standards).  
• Maintain organized records for quality audits and reporting.  

Reporting and Trend Analysis  

• Prepare regular reports on billing activity, outstanding queries, credit control, bad debts, reconciliations and scheme status/trackers for management.  
• Analyze billing data to identify trends or issues.  

Collaboration with Other Teams  

• Work closely with finance, claims, underwriting, benefit enhancements, installations, TSC, QA and customer service teams to ensure smooth billing operations and resolve any cross-functional issues.  

System Management  

• Use and raise any system issues to streamline billing processes.  
• Ensure data integrity and security within billing platforms. 

Personal Attributes and Skills  

The successful candidate must demonstrate the following competencies:  

• Continuous Learning and Self Development 
• Collaboration 
• Attention to Detail 
• Self-motivation 
• Integrity 
• Accountability. 

Education and Experience 

The following requirements are Essential 

• 2-4 years’ Experience as a Servicing Administrator                                                                                                                                                                                  
• Grade 12 
• Business Related Degree or Diploma