Short Term Insurance Sales Team Leader - Johannesburg at FNB South Africa

Purpose

• Manage team to deliver and support sales growth in the organisation while adhering to Sales processes and procedures to ensure compliance and reduce risk.

Experience and Qualifications

• Minimum: Grade 12 + RE1 and NQF 5
• 2 - 3 Years related experience
• Relevant FAIS Accreditation
• Person must not be an unrehabilitated insolvent

Responsibilities

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.