Short Term Insurance Training Specialist at Absa Group Limited (Absa)

Job Summary

• To support the execution of training programs by designing, developing, planning and delivering onboarding and continuous learning solutions.
• Assist in aligning training with business objectives, facilitate system and product knowledge, maintain training materials, and help administer the learning management system (LMS), Digital content material using Camtasia and Articulate.
• The role is essential in driving employee readiness, service excellence, and performance improvement through structured learning and coaching support.

Job Description

Key Responsibilities

Training Design & Delivery

• Design, plan and deliver onboarding and continuous training for staff in functions such as advice, underwriting, customer service, claims, and sales.
• Deliver classroom-based training and/or facilitate workshops and conduct assessments as per prescribed content
• Facilitate systems training (e.g., IDIT) to support staff proficiency in key business tools.
• Plan and prepare the training room and test training equipment for each training session to create an effective training environment.
• Conduct interactive learning sessions to reinforce product knowledge, process compliance, and service excellence.

Business Alignment & Stakeholder Engagement

• Work with business stakeholders to align training materials with audit results, quality assurance insights, and performance trends.
• Act as a liaison for cluster-specific learning needs and ensure they are captured in training schedules and plans.
• Interact with delegates in a manner which promotes effective learning, to create a platform for them to engage with our business unit regarding their learning needs.
• Maintain stakeholder relationships by responding quickly and professionally to changing business requirements and priorities, and aligning training activities accordingly. Assist our customers on appropriate learning interventions in order to meet their needs.

Coaching & Performance Monitoring

• Support the implementation of coaching programs to address individual or team performance gaps.
• Assist in tracking employee progress post-training and contribute to the adjustment of learning plans based on results.

Evaluation & Continuous Improvement

• Develop simple evaluation tools such as feedback forms, quizzes, and surveys to assess learning impact.
• Assist in compiling learning feedback and reporting on training effectiveness.
• Provide feedback and answers to questions arising from training sessions either during the session or ad hoc as they arise.
• Ensure the assessments are discussed and conducted at the end of the learning workshop with delegates and thereafter collated and reported on to the Training Manager and the results debriefed with the learners and their line management.

Training Materials & Learning Management

• Create, maintain, and regularly update training materials to reflect changes in procedures, products, systems, and regulations.
• Support the uploading and structuring of learning materials on the LMS in collaboration with the Group Administrator.

Learning Administration & Support

• Provide first-line assistance to staff facing issues with LMS tools (e.g., Camtasia, Articulate).
• Engage in the LMS Community of Practice to share ideas and learn from peers.
• Identify and report to the Training Manager on trends/issues identified based on feedback and workshop evaluations/performance impact questionnaires.
• Identify any trends such as learning gaps, morale issues, etc and escalate to the relevant business area/s.
• Provide feedback to line managers where learners have not performed
• Track attendance at workshops by ensuring that all delegates sign the attendance register. Complete all relevant contracted administration as required
• Track attendance at workshops by ensuring that all delegates sign the attendance register. Complete all relevant contracted administration as required

Monitoring & Reporting

• Prepare standard training and learning reports for internal use to help monitor progress and identify gaps.
• Proofread online content for relevance, clarity, and accuracy and coordinate content updates with instructional designers or content vendors.
• Continuously benchmark Learning solutions and maintain high quality standards through research and updated knowledge.
• Design and implement evaluation criteria for successful implementation of the Learning solutions with clear objectives and successful performance metrics.

Service Excellence

• Present and always maintain a professional image and ensure that the business unit remains the preferred business training partner.
• Contribute to action plans in collaboration with other training consultants to improve training effectiveness.
• Embed the learner feedback process, i.e. utilisation of workshop evaluation questionnaires to determine both training and environmental effectiveness and discuss the outcomes and proposed solutions with line management.
• Stay abreast of knowledge, skills and structures relevant to business as well as adult based education principles and practices.
• Review quality and relevance of learning interventions and recommend improvements.

Education

• Higher Diplomas: Education, Training and Development (Required)

End Date: July 30, 2025