Current Openings at Absa Group Limited (Absa)

Job Summary

• Leveraging a thorough understanding of the business data requirements & own data subject matter expertise (ahead of trend), set data architecture direction & lead the agile solution design, deployment, implementation & ongoing optimization of enterprise wide data retrieval, storage and distribution across an estate.

Job Description

Job Summary

• As a Lead Data Engineer you will serve as a cornerstone of technical leadership and strategic execution within the Absa Treasury IT department.
• This is a pivotal role that combines deep, hands-on engineering with design ownership and team mentorship. You will take "one-stop shop" accountability for Treasury's data ecosystem within your stream, from strategic design to operational excellence.
• Leveraging your subject matter expertise, you will contribute to the data architecture direction, lead agile solution design, and oversee the deployment and continuous optimization of enterprise-class data solutions.
• While your focus will be on mastering and evolving our in-house ETL platform (LUM) to drive business value, you will also be expected to stay ahead of industry trends, championing best practices in data engineering, governance, and automation.
• You are not just a senior engineer; you are a strategist, a mentor, and the go-to expert who will drive the quality, scalability, and value of your streams data assets within Treasury.

Key Accountabilities / Job Description

Strategic Data Architecture & Ecosystem Ownership:

• Design/Architectural Alignment: Align your stream to the data architecture vision for the Treasury domain. Create and champion a strategic roadmap that ensures the streams data landscape is scalable, resilient, and aligned with long-term business goals.
• Full Ecosystem Accountability: Assume ultimate ownership for the entire data lifecycle within your domain—from data sourcing and retrieval to its transformation, storage, security, and distribution—ensuring its integrity and performance.
• Technology Evangelism & Strategy: Stay at the forefront of the data industry, evaluating emerging technologies, relational/NoSQL platforms, and streaming technologies. Drive the business case for adopting new tools and methodologies that deliver a tangible competitive advantage.
• Commercial Acumen: Go beyond technical delivery to strategically monitor the performance, cost, and commercial value of data products. Ensure all initiatives deliver a clear return on investment and contribute directly to Treasury's success.

Engineering & Solution Delivery:

• Architect and Implement: Lead the end-to-end solution design process, from initial blueprinting in design thinking workshops to overseeing the final implementation of mission-critical data solutions.
• Mastery of Data Integration: Serve as an ultimate authority on data integration and ETL development. Architect and build our most complex, high-volume data pipelines on the LUM platform and other strategic toolsets, establishing best practices for the entire team.
• Performance Architecture: Set the standard for process excellence. Tackle the most challenging data transformation and analysis problems and architect solutions for optimal process performance across big datasets.
• Drive a Data-First Culture: Champion the principle that data is a critical enterprise asset. Actively advocate for data-driven decision-making across Treasury and ensure that all engineering solutions are designed to make data accessible, reliable, and central to business processes.

Analytical Acumen & Quality Stewardship:

• Establish Data Quality Frameworks: Design and own the data quality, validation, and reconciliation frameworks for the domain. Ensure these are embedded in every data pipeline to guarantee the highest level of data integrity.
• Final Point of Escalation: Act as the final point of escalation for critical data integrity and performance issues, leading deep-dive root cause analyses and implementing permanent, strategic solutions.
• Empower Data Consumers: Strategically design and provide curated, high-value data assets and tools that empower analytics and data science teams to accelerate their work and derive new insights.

Technical Leadership & Team Enablement:

• Uplift Team Capability: Lead by example in solving the most challenging technical problems. Actively mentor and coach fellow engineers, fostering their growth through constructive code reviews, knowledge sharing, and setting a high bar for engineering excellence.
• Talent Development: Help shape a highly performing team by defining the technical standards and competencies required for success, and by playing a lead role in the professional development and upskilling of data engineers within the team.

Governance, Risk & Strategic Influence:

• Drive the Risk Agenda: Proactively identify, articulate, and mitigate significant technical risks. Lead the technical response during major incidents and disaster recovery activities, demonstrating critical thinking under pressure.
• Build Strategic Partnerships: Move beyond simple stakeholder management to build strategic partnerships with senior business stakeholders and technology peers, navigating complex organizational dynamics to achieve alignment and drive results.

Required Education & Experience

Education:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related quantitative field.
• A Master's degree is a plus.
• Experience Level: 7+ years of progressive experience in data engineering, with a proven track record of leading the design and delivery of complex, large-scale projects.
• Work Experience: Extensive experience in a complex enterprise environment is essential. Deep experience within financial services (Treasury, Capital Markets, Risk) is highly preferred.

Skills:

Core Technical Expertise

• Expert SQL & Performance Architecture (Non-negotiable): Mastery of complex SQL and the ability to architect for performance across large-scale data warehouses.
• Advanced ETL/ELT Architecture: Proven expertise in architecting and building robust, scalable, and mission-critical data pipelines for enterprise use.
• Data Modelling & Database Design: Deep, authoritative knowledge of data warehousing architecture, dimensional modelling, and experience with both relational and NoSQL databases.
• Programming/Scripting/Tools (Advantageous): High proficiency in at least one relevant language (e.g., Python, Scala, C#, DAX, SAS, R, Java). Experience with enterprise ETL/BI toolsets (e.g., Informatica, SSIS, SAS, Oracle Data Integrator, AWS Glue, IBM InfoSphere, SAP Data Services, PowerBI, and Qlikview/Qliksense).

Analytical Acumen & Quality Stewardship

• Data Profiling and Discovery: Mastery in performing deep data analysis to understand complex source systems and architect sound data solutions.
• Data Validation and Reconciliation: Authority on data validation and reconciliation techniques, with experience designing and implementing quality frameworks.
• Mastery of Root Cause Analysis: Elite troubleshooting skills, with the ability to trace data lineage across complex systems to definitively solve data integrity issues.
• Advanced Query Performance Tuning: Deep expertise in interpreting complex execution plans and re-architecting solutions for optimal performance.
• Leadership & Strategic Competencies
• Architectural Vision: The proven ability to design and own the data architecture for a complex business domain, creating a clear and actionable roadmap.
• Technical Leadership & Mentorship: A passion for uplifting a team's technical capability through coaching, setting high standards, and leading by example.
• Communication & Influence: The ability to articulate complex technical strategy and influence decisions with senior business and technology leaders.
• Commercial and Strategic Acumen: A strong ability to connect technical solutions to business value, drive strategic planning, and understand the commercial implications of data.
• Ultimate Ownership & Accountability: A leader who takes ultimate ownership of outcomes, demonstrates resilience, and drives complex projects to successful completion.

End Date: July 30, 2025

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Job Summary

• Absa Group Limited (“AGL”) is a leading African bank with significant growth prospects across the continent. The Group Procurement Function is key in supporting the banks strategic goals of cost management, Enterprise & Supplier Development, Risk and Governance.
• The successful candidate will manage a procurement portfolio and provide direct support to the Procurement / Category Manager and related Business stakeholders of the Absa Business unit applying their procurement & sourcing skills, analytical capability and supply chain knowledge.
• The high-performance procurement team is seeking a motivated candidate that will seamlessly integrate into the team and consistently deliver results.

Job Description

ACCOUNTABILITIES:

• Support the Procurement / Category Manager and Head of Procurement by preparing information and analysis for negotiation processes and with the preparation of related information.
• Collect and analyse quantitative and qualitative information to assess suppliers’ capabilities and performance.
• Manage the RFP / RFQ / RFI (“RFx”) processes and analyse, develop and execute results.
• Ensure contracts comply with contract standards, legislation and AGL policies.
• Collect, investigate, and analyse information as requested by Procurement / Category Manager and Head of Procurement using data from internal and external sources.
• Provide input into the category and commodity strategy development processes and support category and commodity plan execution.
• Draft and maintain strategic contracts.
• Understanding of Services, Service Level Agreements (“SLA’s”) and contracting based on deliverables’.
• Supplier screening and due diligence using the Bank’s preferred tools / systems.
• Evaluate suppliers and manage their performance in collaboration with Supplier Management or business driven Service Management.
• Maintain constructive working relationships with internal stakeholders and strategic suppliers.
• Participate constructively and drive personal development within procurement / category team.
• Run ad hoc reports and queries based on team requirements.
• Develop, compile and analyse statistical data for procurement / category management reports.
• Assist in the Development of Total Cost of Ownership (“TCO”) and other cost improvement models.
• Collaborate and support supplier diversity in driving enterprise development and preferential procurement objectives.
• Collaboration and interaction with other procurement teams for the purpose of continuous strategy improvement.
• Conduct market research.
• Perform benchmarking on price, cost, and supply chain effectiveness.
• Execute procurement cost savings plans and track against targets.
• Load and maintain procurement documents on the procurement system.

Education and Required Experience

• Bachelor’s qualification, preferably in Business, Commercial, Supply Chain, Engineering, Business, Business Economics, Economics, Finance, or Accounting fields.
• Post Graduate qualification will be an advantage.
• CIPS / MCIPS qualification will be an advantage.
• 3 to 5 years of experience in procurement and sourcing.
• Managing cross functional team collaboration.
• Business and financial acumen, cost management tools, spend analysis, cost savings reporting, etc .
• Multi Category experience will be an advantage.
• Banking procurement experience will be an advantage.
• Supply chain tools knowledge – Procure to pay systems, purchase orders, payment, supplier assessments.
• Understanding of commercial matters and business environment.
• Strong knowledge of contractual agreements and some exposure to relationship management.
• Knowledge of end-to-end RFx and sourcing processes.
• Hands on experience in working with an Enterprise Resource Program (“ERP”) System (Coupa experience will be an advantage).
• Strong negotiation and presentation skills.
• Expert level efficiency in Microsoft Excel and MS-Word.
• Strong computer literacy (Power Point) and Microsoft Office Suite is required.
• High level analytical and communication skills required (written & verbal).
• A team member that can also operate independently with an ability for problem solving.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 27, 2025 

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Job Summary

• To lead and drive the exploration, evaluation, and integration of emerging digital channels and technologies within the bank’s digital ecosystem.
• The role ensures alignment with core banking systems while defining and executing a forward-looking strategy for digital channels.
• The specialist will uphold the highest quality standards, foster innovation, and enforce robust governance frameworks across all digital touchpoints.

Job Description

KEY FOCUS AREAS

• Lead the channel strategy development and technical transformation roadmaps for emerging channels
• Explore the practical usage of emerging channels and create the foundational roadmap to operationalize
• Represent digital in the future fit technology and core banking transformation
• Develop and execute quality and channel governance standards
• Measured benefits through innovation
• Manage the risk governance and compliance standards of the channel
• Industry wide and internal stakeholder management

ACCOUNTABILITIES

Strategy Formulation and Execution

• Lead the formulation and execution of a forward-looking digital channel strategy aligned with business goals.
• Assess and recommend emerging channels (e.g., conversational banking, embedded finance, digital wallets, IoT banking interfaces).
• Identify opportunities to integrate new channels into the core banking platform..
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium, and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector- wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for the Retail Bank, ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Emerging channel innovation and customer

• Monitor fintech trends, market developments, and emerging tech (e.g., AI, Web3, AR/VR) relevant to customer interaction channels.
• Pilot and test new technologies or platforms in collaboration with internal innovation teams and external vendors.
• Evaluate the commercial, technical, and operational viability of emerging channels.
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience, and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.

Core Banking Integration

• Ensure digital channels are seamlessly integrated with the core banking infrastructure.
• Work closely with IT and architecture teams to ensure scalability, performance, and compliance in integration efforts.

Quality & Standards

• Define and enforce digital experience standards across all channels (UX, accessibility, speed, uptime, security).
• Ensure rigorous testing, monitoring, and performance management processes are in place.

Governance & Risk

• Establish and maintain governance frameworks for digital channels, ensuring alignment with regulatory, cybersecurity, and data privacy standards.
• Maintain documentation, KPIs, and audit trails for all digital initiatives.

Sustainable Growth

• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

• Drive enterprise-wide change management to promote digital culture and build digital capability.
• Monitor competitive landscape and identify opportunities to improve products, services, or operations.Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.

Leading Talent

• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.

Operational Effectiveness

• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Stakeholder Management

• Manage relationships with key stakeholders at industry and internally to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed, and engagement is consistent with transformation priorities.

Key Competencies & Skills:

• Strong understanding of digital banking ecosystems, emerging technologies, and customer experience trends.
• Proven experience in core banking integration and omnichannel platforms.
• Familiarity with digital product lifecycle, agile delivery, and innovation frameworks.
• Strong analytical and strategic thinking capabilities.
• Excellent communication and stakeholder management skills.
• Experience in regulatory compliance, cybersecurity, and data governance.

QUALIFICATIONS AND EXPERIENCE

Education/Qualification:

• Technical qualification certified coder, full stack or other digital discipline.
• A tertiary NQF8 Technical, Computer Science or Engineering would be an advantage but not essential

Work Experience:

• 12-15 years’ experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
• Proven record of taking a digital product to market
• Proven innovation track record. Must be able to demonstrate
• Strong digital technical excellence in any of the Digital disciplines, Material design, technical development (coding) or product management
• Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
• Exposure to emerging digital channels, AI robotics, mobile first, Web3 etc
• Demonstrated success in design thinking, digital transformation, and innovation.

COMPETENCIES

• Leadership Competencies:
• Strategic technical thinking
• Technical acumen learning constant changing technical landscape
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration

Knowledge and Skills:

• Digital strategy and innovation management
• User Experience (UX) design and omnichannel thinking
• Emerging technology trends (AI, APIs, automation, mobile platforms)
• Commerce platform architecture and integration
• Agile and product development methodologies
• Change leadership and cultural transformation
• Data and analytics for digital performance

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: July 30, 2025

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation
• Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); & Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)
• Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area 
• Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: July 30, 2025

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: July 29, 2025

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Job Summary

• To support the execution of training programs by designing, developing, planning and delivering onboarding and continuous learning solutions.
• Assist in aligning training with business objectives, facilitate system and product knowledge, maintain training materials, and help administer the learning management system (LMS), Digital content material using Camtasia and Articulate.
• The role is essential in driving employee readiness, service excellence, and performance improvement through structured learning and coaching support.

Job Description

Key Responsibilities

Training Design & Delivery

• Design, plan and deliver onboarding and continuous training for staff in functions such as advice, underwriting, customer service, claims, and sales.
• Deliver classroom-based training and/or facilitate workshops and conduct assessments as per prescribed content
• Facilitate systems training (e.g., IDIT) to support staff proficiency in key business tools.
• Plan and prepare the training room and test training equipment for each training session to create an effective training environment.
• Conduct interactive learning sessions to reinforce product knowledge, process compliance, and service excellence.

Business Alignment & Stakeholder Engagement

• Work with business stakeholders to align training materials with audit results, quality assurance insights, and performance trends.
• Act as a liaison for cluster-specific learning needs and ensure they are captured in training schedules and plans.
• Interact with delegates in a manner which promotes effective learning, to create a platform for them to engage with our business unit regarding their learning needs.
• Maintain stakeholder relationships by responding quickly and professionally to changing business requirements and priorities, and aligning training activities accordingly. Assist our customers on appropriate learning interventions in order to meet their needs.

Coaching & Performance Monitoring

• Support the implementation of coaching programs to address individual or team performance gaps.
• Assist in tracking employee progress post-training and contribute to the adjustment of learning plans based on results.

Evaluation & Continuous Improvement

• Develop simple evaluation tools such as feedback forms, quizzes, and surveys to assess learning impact.
• Assist in compiling learning feedback and reporting on training effectiveness.
• Provide feedback and answers to questions arising from training sessions either during the session or ad hoc as they arise.
• Ensure the assessments are discussed and conducted at the end of the learning workshop with delegates and thereafter collated and reported on to the Training Manager and the results debriefed with the learners and their line management.

Training Materials & Learning Management

• Create, maintain, and regularly update training materials to reflect changes in procedures, products, systems, and regulations.
• Support the uploading and structuring of learning materials on the LMS in collaboration with the Group Administrator.

Learning Administration & Support

• Provide first-line assistance to staff facing issues with LMS tools (e.g., Camtasia, Articulate).
• Engage in the LMS Community of Practice to share ideas and learn from peers.
• Identify and report to the Training Manager on trends/issues identified based on feedback and workshop evaluations/performance impact questionnaires.
• Identify any trends such as learning gaps, morale issues, etc and escalate to the relevant business area/s.
• Provide feedback to line managers where learners have not performed
• Track attendance at workshops by ensuring that all delegates sign the attendance register. Complete all relevant contracted administration as required
• Track attendance at workshops by ensuring that all delegates sign the attendance register. Complete all relevant contracted administration as required

Monitoring & Reporting

• Prepare standard training and learning reports for internal use to help monitor progress and identify gaps.
• Proofread online content for relevance, clarity, and accuracy and coordinate content updates with instructional designers or content vendors.
• Continuously benchmark Learning solutions and maintain high quality standards through research and updated knowledge.
• Design and implement evaluation criteria for successful implementation of the Learning solutions with clear objectives and successful performance metrics.

Service Excellence

• Present and always maintain a professional image and ensure that the business unit remains the preferred business training partner.
• Contribute to action plans in collaboration with other training consultants to improve training effectiveness.
• Embed the learner feedback process, i.e. utilisation of workshop evaluation questionnaires to determine both training and environmental effectiveness and discuss the outcomes and proposed solutions with line management.
• Stay abreast of knowledge, skills and structures relevant to business as well as adult based education principles and practices.
• Review quality and relevance of learning interventions and recommend improvements.

Education

• Higher Diplomas: Education, Training and Development (Required)

End Date: July 30, 2025

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Job Summary

Overall job purpose

• To provide specialist actuarial support that enables sound commercial advice through the application of probability & investment theory and related statistical tools and the execution of predefined objectives as per agreed standard operating procedures to support sound management of business performance and financial risk.

Job Description

Key accountabilities

• Perform basic actuarial production processes under direct supervision, to support sound management of business performance and financial risk.

Processes may include:

• Analytics and financial reporting to ensure accurate financial reporting and support management decision making:
• Preparation and analysis of data as inputs to actuarial calculations such as reserving
• Production of management information
• Production of experience analyses as an input for basis setting / pricing exercises
• Product development and management to enable business performance and drive customer value, including:
• Production of competitor and technical product analysis as an input to product design

Formulation of product specifications

• Running models to ensure accurate financial reporting and support management decision making at a basic level, for inputs to processes such as reserving or business case modelling

Education

• Bachelor's Degree: Actuarial Science

End Date: August 1, 2025

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio.
• Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

End Date: July 31, 2025

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Job Summary

• The incumbent will be a member of the Business Banking (BB) Operational and Resilience Risk team and will be required to work closely with both the Group Operational Risk team and First line of defense teams, embedded within the business.
• The incumbent will also be responsible to help determine the overarching Operational and Resilience Risk strategy and for providing risk oversight of BB BU areas/portfolios in line with the Operational and Resilience Risk Management Framework (ORRMF).
• This involves operational risk management in an area where innovation is top of mind and where traditional operational risk management techniques will be balanced with the need to find creative solutions for the benefit of BB Stakeholders.

In this role to incumbent will be responsible for:

• Supporting BB business units by providing independent and objective end-to-end Operational Risk oversight in line with the Enterprise Risk Management Framework (ERMF) and ORRMF, together with its various supporting policies and standards.
• Overseeing the aggregation, implementation, monitoring and maintaining of core risk management and assurance processes across business units within BB.
• Enable management to monitor the effectiveness of the control environment and act towards mitigation of operational risk where required.
• Supporting an effective risk culture, where there is an open, proactive, and constructive dialogue relating to Operational Risk.

Job Description

Accountability: Operational Risk Framework and Policy Oversight & ownership (at BU level)

• Providing clear direction to the BB business units on the Operational and Resilience Risk role, strategic plan and key focus areas.
• Provide relevant coaching, guidance and training to the businesses on the implementation and maintenance of the Operational and Resilience Risk framework components (including Risk and Control Self-Assessment, Risk indicators, Events, Strategic Risk Assessments, and Key Risk.
• Assess the level of compliance of business for the relevant risk frameworks and policies.
• Keep up to date and remain relevant with the Operational and Resilience Risk framework, policies, standards, procedures and relevant legislation/regulations.
• Act as the specialist in BB business for all elements of the Operational and Resilience Risk framework, including the ownership of related initiatives and support.

Accountability: Strategy Development & Formulation

• Provide input into the 2nd line strategy for managing operational risk across BB.
• Second line monitoring, checking and challenging first line in the setting and execution of the Operational Risk strategy, leveraging off 1st line Governance and Control resources in each business area for execution, where applicable.
• Provide thought leadership and drive consistency in the second line approach to Operational risk across BB.
• Monitor Combined assurance strategy and actively participate in the combined assurance forum.
• Ensure that each business areas has measures in place to monitor and manage all of the ORRMF sub risk type profiles.
• Drive the development and implementation of standards, where applicable.
• Establish risk appetite in conjunction with the business, to ensure that business maintains exposure in line with this appetite based on a balanced risk/reward decision.
• Drive the embedment of the Group ORRMF, promoting the integration of operational risk considerations, into all risk reward decisions and general business management.
• Actively play a senior role in the Management Committees of the product/service area assigned to, as well as in the Operational risk 2nd line Manco.

Accountability: Operational and Resilience Risk Management Oversight Planning

• Assess, challenge and monitor the current and forward-looking exposure (financial and non-financial) to Operational Risk (i.e., considering all framework elements, strategic planning, business expansions/ contractions and other major change programmes, including new product approval).
• Act in an advisory capacity to support the scoping and definition of related Operational and Resilience Risk deliverables and plans, ensuring that these are aligned to the Group Operational and Resilience Risk calendar.
• Assist in ensuring Business readiness for assurance reviews and deep dives and play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately

Accountability: Operational and Resilience Risk Evaluation

• Assess the relevance and performance of the Operational and Resilience Risk indicators and thresholds.
• Review the key risk assessments related to the BB business units for completeness, with appropriate challenge.
• Check and challenge the end-to-end Operational Risk profile of the BB business units, including emerging risks, to ensure ‘no surprises’.
• Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / new product approval.
• Partner with the first line of defence to provide guidance on issue/action documentation, tracking, escalation and remediation.
• Perform conformance reviews on agreed aspects of the framework.
• Oversee deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking/escalation of findings.
• Review major remediation plans for adequacy, completeness and progress
• Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system.
• Leverage internal central engagement channels/resources, as appropriate.
• Oversee the effective oversight and management of all sub risk types within the ORRMF.
• Assess the key risk framework for appropriateness.
• Assess the relevance and performance of key risk indicators and thresholds.
• Review and challenge the overall key risk assessments. Provide input to the Group Policy and Standards; and Contribute to the Operational Risk Committees and forums

Accountability: Operational Risk Governance and Reporting

• Validate data and information in relevant reports provided by first line of defence, as appropriate.
• Provide independent challenge on, and insight, interpretation and analytics from relevant reports to senior management.
• Ensure appropriate reporting and escalation at the various BU Governance Forums.
• Prepare appropriate current and forecast Operational and Resilience Risk profile reporting for the BB business units as agreed.
• Review and Challenge first line of defense reporting on the risk profile.
• Compile and/or review reporting to senior forums and Regulators on behalf of BB, where required.
• Represent BB in reporting forums across the Bank and with external parties such as assurance providers and Regulators.
• Check and challenge Operational Risk governance followed by first line of defense.
• Check and challenge governance where 3rd Party vendors offer services to BB.
• Own and manage second line governance, where applicable.

Accountability: Combined Assurance

• Participation on BU assurance activities, in line with the combined assurance model and ensuring that are undertaken to independently assess the effective implementation and embedment of the ORRMF, its associated policies and standards and management of the underlying risks across the organisation and will include risk based.
• Assist in ensuring Business readiness for assurance reviews and deep dives. Play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately.
• Develop and execute, in collaboration with Internal Audit, Group Risk, Group Operational and Resilience Risk and Compliance, an effective and efficient methodology/working model for combined assurance (assurance and conformance assessment) of operational and resilience risk practices against the framework, policies and standards.
• To achieve the required 2LoD assurance responsibilities, perform conformance reviews to provide assurance that risk frameworks, policies and standards are effectively implemented and embedded within the BU, and perform discretionary control testing, in accordance with the Assurance Standard.

Accountability: Behavioural Competencies

• Personal accountability.
• Independent in practice and in thought.
• Engaged with a visible level of presence.
• Drive the right risk culture in the business.
• Appropriate level of curiosity.
• Confident to responsibly challenge, even if based on gut feel and not on data or facts.
• Ability to manage conflicts.
• Influential.
• Crisp and clear communicator, verbally and in writing.
• See the big picture, however, can get into the detail where necessary.
• Focused without adopting a silo mentality.

Education and Experience (Required)

• B Degree in Commerce, Risk Management or other risk focused subject matter.
• Post Graduate Qualification in Risk Management (advantageous)
• Relevant Subject matter certifications and/ or professional body membership advantageous.
• Minimum 5 yrs. Operational Risk Management experience.
• Retail or Business Banking or equivalent experience essential.
• Change management experience essential, especially new and amended product and service approval governance processes.
• Exposure to Operational Risk Governance and Operational Risk and Control Committees.
• Experience with Risk Framework elements especially Operational Risk management.
• Experience in dealing with multiple senior stakeholders.

Competencies

• Structured problem-solver
• Innovative way of solving problems
• Creative thinking
• Future thinking
• Open minded
• Resilient
• Adhering to principles and values
• Relating and networking
• Persuading and influencing
• Presenting and communicating
• Applying expertise and technology
• High levels of agility to adapt and respond to change

Knowledge and Skills

• Knowledge of Banking Legislation
• Knowledge of the risk environment and Operational Risk management
• Knowledge of risk regulation and industry standards
• Knowledge on Basel’s Principles for the Sound Management of Operational Risk

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 4, 2025

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs.
• Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner.
• Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 8, 2025

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Job Summary

• To deliver specialised project management administrative support services. Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate.

Job Description

Strategy & Business Planning Support

• Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
• Support the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management
• Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
• Create a document / knowledge management system for all business processes, reports, reviews, decks, templates etc.)

Communications

• Develop & implement an integrated communications plan for the business area
• Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
• Lead the activation of all communication processes across the estate
• Evaluate and continuously improve the impact of communications processes across the estate
• Ensure strong communications & change management alignment across the estate
• Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.) and align to Absa templates ands standards

Resource & Delivery Management

• Consolidate project deliverables and interdependencies across tribes
• Identify release & delivery risks across tribes
• Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
• Coordinate appropriate delivery & release communications across tribes and squads where required
• Manage & track the integrated resource plan across identified tribes & squads
• Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
• Manage & update resource management systems across identified tribes and squads
• In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management

• Coordinate large scale change programs across the estate
• Act as change coach & mentor across the business areas (small, medium & large scale)
• Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
• In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
• Support all the people value chain processes including but not limited to: Resourcing, Development, Performance, Talent
• Support includes but is not limited to: Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)

Financial, Risk & Governance Process Coordination

• Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
• Support the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
• Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
• Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics

• Act as the custodian for all reporting & analytics tools across tribes and squads
• Develop & standardize appropriate reporting & analytics tools for multiple stakeholder groups
• Coordinate and complete all reporting (monthly, quarterly, annually)
• Leverage reporting to drive insights and strategic action across the business

Administrative Support

• Manage executives’ calendars, meetings, and events.
• Coordinate travel logistics and prepare detailed travel schedules.
• Prepare meeting agendas, take minutes, and ensure follow-up on action items
• Schedule meetings, appointments, and events for the leads, ensuring there are no conflicts and taking minutes where required.
• Coordinate internal and external meetings, ensuring timely reminders and managing any last-minute changes.
• Prioritise executive’s time by organising the schedule efficiently and flagging urgent items.
• Arrange travel logistics, including flights, accommodations, transportation, and itineraries for business trips.
• Organise and arrange meeting logistics, including setting up the venue (in-person or virtual), ensuring the availability of necessary equipment, and preparing materials.
• Ensure follow-up on action items and ensure executives are aware of any key issues discussed.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

End Date: July 31, 2025

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Job Summary

• Work as part of an agile team to provide application support for specified tech products & services.
• This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Skills & Experience

• Experience with creating or maintaining models in visualization tools like Qlikview/Qlik Sense/MS Power BI/Tableau/Quicksight etc.
• The above can relate to either desktop versions or deploying to server environments, especially more advanced implementations.
• An understanding of SaaS and AWS cloud concepts, advantageous.
• A workable knowledge of Python scripting is advantageous.
• Knowledge of SQL, Postgres, Excel, AWS S3 and/or other database technologies is preferred.

Education

• Bachelor's Degree: Information Technology

End Date: July 31, 2025

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Job Summary

• Compliance as the second line of defense provides Businesses and Functions with guidance, insight and independent challenge in relation to Compliance and Reputational Risk management.
• Assisting the Private Side Compliance team to formulate, update and implement policies and control procedures that will ensure adequate risk management to enable business; compilation of training material and facilitating training of relevant staff; adequately monitoring instances of non-compliance with the company’s policies and procedures and generally establishing a compliance culture and creating an awareness of compliance through interaction with business as well as assisting in managing regulatory relationships.

Job Description

• Providing proactive and responsive advisory support on compliance related matters facing the Investment Banking Division (comprising of M&A, Equity and Debt Capital Markets, SA and ARO Debt, Structured trade and Commodity finance, Sustainable Finance, Syndicate, Structured Asset Finance, Debt Advisory, Commercial Property Finance, Equity Investments and Investment Research)
• Providing advice to business stakeholders in relation to all conduct risk related policies, standards and supporting documents
• Provide advice in relation to cross-border licensing requirements
• Attend Business/transaction approval Committees/Forums and provide compliance approval for the transactions and deals presented at these committees.
• Proactive and forward-looking identification and management of regulatory risks facing the Investment Banking business
• Timely response to ongoing regulatory queries raised by stakeholders
• Assisting in the drafting and implementing compliance policies and guidance relevant to the investment banking business
• Reviewing capabilities and compliance for bespoke individual transactions
• Reviewing capabilities and compliance for new product launches and new business initiatives
• Developing and providing compliance training and awareness to employees. Compliance Induction Training for New Joiners, periodic training for the Business on a regular basis to ensure that they have adequate technical knowledge to understand the Compliance risk management framework that applies to the bank, as well as the Compliance risks to which the bank is exposed.
• Assisting with reporting to Head of Compliance, Board, relevant committees, Executive Management, and key stakeholders to manage combined assurance as required.
• Any additional salient second line of defense obligations.
• Implement and maintain a robust compliance risk management program for the Investment Banking division, including active management of the integrated risk assessment, regulatory universe, compliance risk management plans, review and identification of new regulatory developments that impact the Investment Banking Division, review of risk and control inventories and key risk indicators
• Perform ad hoc monitoring of relevant compliance controls within the business areas
• Assist and drive Compliance innovation streams and internal projects.

Stakeholder Relationship Management:

• Continued proactive stakeholder engagement and involvement on a business, regulatory and industry level.
• Represent CIB Business Unit Governance Committees
• Contribute to ensuring commercially sound Compliance guidance and support in respect of regulatory requirements in a professional and helpful manner

Business Enablement:

• Ensure commercially sound Compliance guidance and support in respect of allocated regulatory requirements in a professional and helpful manner, always considering the potential alternatives within the rules and regulations applicable, endeavoring to find solutions to ensure compliance as well as the continuation of business
• Develop an in-depth knowledge of Investment Banking areas and use this knowledge to execute advisory responsibilities.

Teamwork & Culture

• Engage proactively with Compliance colleagues during assignments and request technical assistance where required
• Contribute towards positive employee engagement and culture through active collaboration, identifying improvements and efficiencies across the wider team
• Be assertive- engage and challenge business on issues identified

Education and Experience Required:

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce, Law and/or Management Studies (Required)
• Compliance advisory experience dealing with First Line functions
• Experience within Investment Banking

Knowledge & Skills:

• Knowledge of and ability to interpret banking regulations.
• Knowledge of investment banking products, operations activities, processes and controls.
• Ability to analyze information, interpret and give relevant guidance on applicable regulations, and make appropriate decisions.
• Display professional skepticism and apply a residual risk lens to potential issues with management and in final reporting.
• Continuous upskilling on both technical and other core competencies
• Keeping up to date with industry trends and regulatory changes.

Competencies:

• Personal and interpersonal competence
• Effective relationship building with stakeholders
• Commercial effectiveness
• Risk and control understanding
• Takes accountability for work
• Proactive in driving solutions
• Deciding and initiating action.
• Learning and researching.
• Adapting and responding to change.
• Persuading and influencing.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 8, 2025

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Job Summary

• Work as part of Commercial Loan Solution team within CIB Markets Technology to support different Business Areas on the Commercial Lending Service (ACBS) and supporting platforms, in relation to resolving issues identified as well as providing solution to with the expansion of the use of the exiting platforms to address business requirements.

Job Description

• The Commercial Loans team has embarked on a modernization project to replace the existing mainframe solutions. To date the CPF and IBD Agency businesses has migrated onto the new lending platform and RB Term Loans is in the process of migrating.
• The role has a strong business support aspect, and therefore require the ability to proactively gain knowledge of the business and the supporting technology platforms to be able to support the business with regard to incident resolution as well as providing solutions to address business requirements.

Key Accountabilities:

• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Apply analytical techniques to elicit and validate business (product & service) needs
• Translate elicited needs and knowledge acquired into user story format to be used by Technology and vendor teams
• Participate in peer reviews & problem solving within and across the broader team
• Translate business requirements into detailed systems requirements. Detailed system requirements must include capabilities, interfaces and functionalities within and across technologies.
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration.
• Socialize and gain business approval for integrated requirements with key stakeholders
• Proactively learn & leverage knowledge on the organisations technical landscape, environment and broader architecture to systems requirements
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded Technology and Vendor teams throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements
• Effectively communicating insights and plans to cross-functional team members and management.
• Perform user acceptance testing.

Experience/Knowledge Required:

• Commercial Property Finance experience will be an advantage
• Experience with ACBS (Advanced Commercial Banking System) experience will be an advantage
• 4 - 5 years business and systems analysis experience
• Advanced Excel, Word, Visio, and PowerPoint skills
• Ability & aptitude for working in integrated multi disciplinary teams
• Strong communication and interpersonal skills
• Facilitation skills
• Fundamental analytical, conceptual thinking and problem solving skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Experience creating detailed reports with the ability to deliver at a high level of accuracy, business requirements, and presenting
• Stakeholder analysis
• Requirements engineering
• Processes modeling
• Understanding of networks, databases and other technology

Education

• Bachelor's Degree: Information Technology

End Date: July 31, 2025 

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Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

• To deliver actuarial support services through the execution of predefined objective as per agreed standard operating procedures.

Accountability: Data Capturing

• Receive New and Revised Wills from the DSV, Clients and accurately and timeously capture the date on the Wills filling (Absa Trust system) either to create a new customer record or update their existing records.
• On receipt of written cancellation requests from customers, capture the request on the Wills Filling System to delete the customers record.
• On receipt of notification of a deceased estate or cancellation of Will from the National Deceased Estates
• Department/ Government Gazette, capture the request on the Wills Filling System to delete the customer record.
• Transfer old customer records from the Magic database (old Absa Trust system) to the Wills Filling (new Absa Trust system) as the old database will no longer be utilised.
• On receipt of a customer / National Deceased Estate or Government Gazette request, perform identity checks on the Magic and Wills Filling System to determine if there is more than one Will for the same customer.
• Combine customer records if it established that the customer has more than one Will on the database.

Accountability: Preparation of Letters

• Prepare standard letters to customers confirming the cancellation of their Will as per their request.
• Automated correspondence to clients confirming that their will.
• Contacting client via sms or email requesting further information from them e.g. received a request to cancel their Will, however we cannot cancel the Will as it is a Joint Will and a Joint Will requires two signatures of both parties and two witnesses to cancel their will.
• Prepare standard letters to Absa Trust - Deceased Estate Branches to advise them that we are aware of the deceased estate and forward the Original Will to them in order to report the deceased estate to the Master of the High Court.
• This will happen in cases where we are not sure that the Will in our Safe Custody is the more revised Will.
• Prepare standard letters reporting a deceased estate to the Master of the High Court attaching the Original Wills to them. This will happen in cases whereby we are aware that a more revised copy of the Will exists.

Accountability: Customer Service

• Investigate and resolve telephonic queries that come via the Wills Safe Custody helpline / Action line in an efficient and professional manner at all times.
• Interact with the Masters Office / Attorneys telephonically in a professional manner to establish the original Will dates in order to determine whether Absa Trust will be the Executor or not.

Accountability: Compliance to Legislative Requirements

• Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk.
• Update knowledge and understanding of the Wills Act, by self-study.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security,
• Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy & Procedures may lead to disciplinary action.
• Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting

Education and experience required

• Grade 12 or equivalent NQF qualification
• 1 year experience in an administrative role
• 1 year experience in the Fiduciary experience is preferred

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 1, 2025

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Job Summary

• To drive the acquisition and registration of new home loans by executing targeted sales strategies, cultivating relationships with direct customers and sources, and providing end-to-end customer service.
• The role involves managing the home loan process from initial application to registration, in line with Absa’s compliance and governance standards.

Job Description

Key Accountabilities:

Sales Acquisition & Execution:

• Execute action plans to meet monthly targets for applications, final grants, attorneys instruct and registrations as per the Performance Development Plan.
• Actively prospect and generate new business using a variety of methods (e.g. cold calling, networking, referrals, real estate agents).
• Engage with existing customers through leads to explore refinancing or re-mortgaging opportunities.
• Visit prospective customers or sources at their preferred location and time to offer personalized mortgage solutions.
• Assist customers in completing and submitting accurate applications with all required documentation to the Production Centre.
• Maintain and monitor the conversion ratios from application to final grant, final grant to instruct and instruct to registration, ensuring alignment with internal standards.
• Track applications and provide regular updates to clients and referral sources.
• Participate in marketing activities such as property shows, auctions, and open house events to grow customer pipeline.
• Monitor competitor activity and proactively adjust sales strategies to gain market share for Absa Home Loans.

Relationship Management:

• Develop and manage relationships with external stakeholders including customers, property developers, estate agents, attorneys, and other sources.
• Collaborate with Key Account Managers to onboard developers as approved lead generators and generate consistent deal flow.
• Conduct regular meetings with referral sources to uncover new sales opportunities and resolve service issues.
• Educate business sources on loan products, application processes, and updates to maintain quality submissions and engagement.
• Partner with internal business units to identify cross-sell opportunities and deliver superior business value.

Governance & Compliance:

• Ensure all business secured complies with Absa's governance, risk, and compliance frameworks.
• Maintain ethical conduct in all dealings with clients, colleagues, and partners.
• Promptly report any suspicious activities or transactions to the Risk and Compliance Consultant for appropriate action.

Customer Service Excellence:

• Provide exceptional service by ensuring all customer documentation is complete and submitted timeously.
• Handle customer queries and complaints swiftly (within 24 hours), keeping clients informed throughout the process.
• Ensure alignment with Treating Customers Fairly (TCF) principles to enhance satisfaction and retention.
• Actively seek feedback and referrals from satisfied clients to grow the customer base.

Education and Experience Required:

• National Certificate or equivalent NQF Level 5 qualification (essential)
• Minimum of 2 years’ experience in a sales or customer service role in banking or financial services
• Proven experience in home loans, mortgage lending, or property finance
• Knowledge of real estate markets and lending policies

Knowledge, Skills & Competencies:

• Strong sales and relationship-building skills
• Excellent verbal and written communication
• Entrepreneurial thinking with a self-motivated, target-driven mindset
• Strong negotiation and influencing skills
• Professionalism, integrity, and a customer-focused attitude
• Ability to manage multiple stakeholders and navigate complex applications

Education

• Further Education and Training Certificate (FETC)

End Date: August 1, 2025 

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Job Summary

• The role is a senior, full scope financial management role for the AFS/Insurance Group.
• Stakeholder engagement and commercial understanding are key success factors and the successful applicant will support financial decision making and execute on internal and external reporting.
• Insurance and wealth management business knowledge is not a specific requirement for the role. Successful applicants will have the opportunity to upskill and learn about these more specialized businesses.
• The successful applicant will also be expected to understand and contribute to the wider Financial Control strategy threads of process improvement and credible reporting.
• Credible, quality reporting will be a minimum business as usual expectation in the role. Alignment and participation in Financial Control’s continuing functionalization and process improvement imperatives will also be critical deliverables in the role.

Job Description

Key Accountabilities

Accountability: Analytics

• Analytics accountabilities for the role span both internal and external reporting.
• The role will support senior internal stakeholders in the AFS Group business and the successful applicant will be expected to provide analytic insight based on commercial business understanding to senior stakeholders.
• Stakeholders include senior management of the RBB SA business and the Financial Controller for the AFS Group.

Specific accountabilities include:

• Designing, developing and implementing analytical tools which will provide comfort that internal and external reporting is accurate (including scenario analyses to anticipate and challenge reporting results)
• Ensuring that team members have a detailed understanding of products and businesses to enable relevant design and interpretation of analytics to enable accurate timeous commentary on reporting
• Provide input into external reporting deliverables using business knowledge obtained through analytical processes
• Provide commentary on external or internal reporting
• To assist the Financial Controllers to continuously evaluating the control framework in Financial Control and to enhance it as appropriate;

Accountability: Reporting

• The reporting function for the role is supported by various teams. However, the successful applicant will have certain business as usual reporting responsibilities.
• Designing, developing and implementing processes and systems which will provide comfort that external reporting is accurate
• Responsible for ensuring that all external reporting is delivered on time and is accurate
• Reviewing internal and external reporting and commentary to ensure that reporting is accurate
• Assisting with the implementation of best practice financial disclosures and presentation;

Accountability: Product and process management

• Successfully manage and deliver major projects from commencement to completion within the scope, budget and time agreed to;
• Manage project resources internally or externally to ensure that time lines are being met;
• Ensure quality of project implementation;
• Ensure that adequate documentation is delivered as part of the implementation to sustain the process;
• Responsibilities would include the co-ordination of different groups of people, from varying disciplines associated with the project. 

Accountability: Project& Staff Management:

• Providing leadership to junior team members in the area of strategically improving reporting processes;
• Ensure that assigned projects are planned, staffed accordingly and successfully implemented within agreed timelines. Communicate if risks arise to successful implementation of assigned projects, and finalise and propose alternatives
• Help execute the people management strategy for Financial Control;
• Assist in embedding formal Performance Development and informal coaching in the team;
• Review training needs of team members and ensuring that team members receive the relevant training;
• Assist in the interviewing of junior team members;

Education and Experience Required:

• Chartered Accountant (Financial Services/Insurance experience preferred),
• Given the technical nature of insurance accounting/valuations, additional postgraduate qualifications focused on insurance and/or additional quantitative qualifications are preferred
• 4 - 6 Years of relevant reporting, analytics and or project management experience (insurance/banking preferred);
• Very strong academic track record.

Knowledge & Skills:

• Strong problem solving skills
• Strong data analytical skills
• Banking/Insurance Product Knowledge.
• Strong technical accounting skills;
• Experience designing and implementing calculation tools
• Exceptional interpersonal and team-working skills and the ability to communicate at all levels;
• The ability to work in a pressured and unstructured environment and to cope with the demands of working to tight deadlines;

Competencies:

• The position requires a technically minded accountant with a passion for investment banking.
• Analysis skills & technical ability
• Judgment / decision making – demonstrates logic, rationality and objectivity in decision making whilst balancing speed vs. thorough approach
• Integrity – consistent, earns trust, fights fair, uses the facts
• Team player – approachable, establishes collaborative relationships
• Oral and Written Communications - fluency, clarity, precise, well organized communications
• Resourcefulness – action oriented, goes “beyond the call of duty” to solve problems
• Adaptability – adapts quickly to change and copes well with complexity
• Experience – Designing and implementing project or system solutions

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

End Date: July 31, 2025

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Job Summary

• Work across tribes & embedded within squads to support the development & implementation of technology operational readiness plans & enable successful deployment of technology updates & changes in our production environments with minimal to no disruption & or impact to service provision to customers.

Job Description

• Build knowledge & expertise in bank wide architecture & technology stacks (products & services) to enable effective operational readiness planning & execution
• Provide operational readiness support & advisory to Service Delivery & Technology Product & service tribes & squads
• Co-ordinate & consolidate operational readiness inputs (e.g. technology roadmaps) from a broad range of stakeholders including e.g. service delivery & technology teams at BU level for change & release planning
• Co-ordinate & facilitate BU level operational readiness & change & release planning processes
• Develop BU specific detailed change & release documentation & communication across the change & release lifecycle (reflecting the scope of the changes, risks & risk implications of proposed changes, prioritisation, schedules, resource requirements, roles & responsibilities, integration points, quality assurance processes, monitoring parameters and processes etc. Do this across the change & release lifecycle (pre-during-post change & release)
• Participate in integration processes at a portfolio level – to align operational readiness, change & release plans
• As a result of the above, identify operational readiness risks & opportunities and translate these to BU wide Service Delivery & Technology teams leading to operational readiness plan finalisation
• Prepare all BU specific change controls & change approval process documentation & participate (as required) in change governance forums
• Coordinate operational readiness reviews & document assessment outcomes & insights
• Leverage insights from operational readiness reviews & past events (DR, MIM etc.) to identify risks & suggest solutions in mitigation (integrate this at Portfolio level)
• Review operational readiness plan alignment to Group Architecture, Infrastructure, Security, DR & regulatory standards – identify risks and opportunities and suggest solutions in mitigation
• Document & administrate detailed project / program / orchestration plans for changes & releases at BU level. These plans must include: milestones, Go / No Go activities, detailed schedules, prioritization, interdependencies, testing & QA requirements, acceptance criteria, approvals etc. for all pre-prod & prod activity
• Develop & distribute change & release communications & align to portfolio communication plans
• Coordinate & oversee the successful implementation of all BU changes & releases (that form part of the broader portfolio plan)
• Monitor BU specific change & release performance & metrics post-prod, identify risk & implement mitigating actions
• Monitor BU incidents, identify risk & implement mitigating actions
• Participate in incident & event management processes during the change / release process (where incidents occur) and ensure appropriate coordination across the value chain for their resolution
• Prepare BU change & release reporting (pre, during & post change & release)
• Stay ahead of the curve on operational readiness, change, release & incident management best practices
• Contribute to the continuous improvement of operational readiness frameworks & tools
• Support Digitization, Automation and Orchestration of the operational Readiness services and its catalogue of services and functions.

Accountability: Finance, Risk & Governance

• Participate in & prepare requirements for risk & governance processes e.g audit
• Support remediation on all non-compliant operational readiness activity– on time & quality & in alignment with Group & Regulatory standards
• Ensure alignment of all BU operational readiness plans to Group & Regulatory requirements
• Prepare effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices.
• Responsible for preparing and delivering accurate, insightful, and actionable Management Information (MI) and performance reports to support strategic decision-making across business functions.

Accountability: People

• Coach & mentor Scrum Leads, Service Delivery & Technical teams on operational readiness framework, tools & processes
• Positively contribute as a member of self-directed agile teams (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Conduct peer reviews, testing, problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

End Date: August 1, 2025

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Job Summary

• The role is responsible for providing complex, specialist advice and support in the development and enhancement of best practice strategies across the Collections and Recoveries landscape, with a strong emphasis on Personal Loans.
• This includes leading the end-to-end development, implementation, and monitoring of collections, high-risk account management, and recoveries strategies to drive optimal performance and maintain outcomes within risk appetite.
• The incumbent will act as a subject matter expert in risk product management, enabling the business to embed leading-edge predictive techniques and advanced modelling capabilities.
• The ultimate goal is to deliver sustainable improvements in collections efficiency, recovery rates, and overall portfolio health, ensuring the organisation maintains a competitive and strategic advantage in a dynamic risk environment.

Job Description

Strategy, Planning and Risk Management

• Lead the adoption of leading-edge customer collection strategies in Personal Loans, including pre-collections (high-risk account management), pre-legal, legal, and off-balance sheet.
• Develop and/or optimize collections and high-risk account management strategies (preventing a customer rolling into collections) using SAS-based techniques, predictive modelling, and scorecard analytics to maximize collections performance.
• Includes full ownership of the implementation of these strategies (e.g. TRIAD, SAS-based Collections Scorecards and segmentation models).
• Lead the collections digitization and optimization journey across the Personal Loans portfolio by embedding SAS-driven analytics, scorecard monitoring, and automation into decision-making processes.
• Expand on post write-off recovery strategies through SAS modelling and MI reporting to enhance this cashflow stream.
• Participate in the strategy setting and design of the Collections Operations and External Debt Collectors incentive programs to ensure their effectiveness in motivating collectors and delivering on budgeted performance targets.
• Maintain documentation of the end‐to‐end credit collections strategy, including SAS model logic and deployment documentation.
• Understand the interaction between the macro environment and credit performance, using SAS scenario analysis and forecasting models to adjust credit collections strategies for anticipated macro stress events.
• Develop strategy and policy tests using SAS (e.g. champion/challenger testing frameworks) to challenge and refine existing strategies.
• Ensure Management Information (MI) is in place or developed using SAS and MI tools to track strategy performance and effective implementation. Review outputs and ensure alignment with product committees.
• Ensure that regular portfolio reviews are conducted. Analyse outputs using SAS and recommend data-backed changes to business activities to improve portfolio health.
• Manage and control compliance, mandatory, and regulatory accountability relating to collections, including the National Credit Act (NCA) and the Enterprise Risk Management Framework (ERMF), ensuring all SAS-based processes adhere to model governance and audit standards.

Stakeholder and Relationship Management

• Coordinate and communicate collections activities with the respective Business Units (BUs), Risk and Operations teams.
• Drive close collaboration with the Operations teams and foster a cooperative, solutions-oriented working relationship.
• Secure support from Collections and Recoveries Operations, Risk Teams, MI, Business teams, Finance, Product, Payments, Technology, and HR to deliver integrated and effective collections programs.
• Participate in BU Manco meetings to ensure senior stakeholders are informed about the analytics methodologies (including SAS models and tools) used by Risk in decision-making and the business value derived from them.
• Support BUs in meeting impairment targets and Loan Loss Rates aligned to forecasts, by providing proactive SAS-driven analysis and guidance to manage credit risk within acceptable thresholds.
• Establish credit risk modelling and measurement procedures and systems, leveraging SAS as a primary analytics and modelling platform.
• Review and report on Collections performance and trends to key governance forums, including the Portfolio Quality Review Meeting, Retail Credit Risk Committee, Group Risk Teams, and Product Teams.

People and Culture

• Build and maintain a culture aligned to Risk’s aspirational colleague experience, aimed at delivering the target customer experience and financial results.
• Ensure the team’s goals align with business objectives through effective performance development (PD) plans.
• Foster a high-performance culture by driving the PD process and tracking progress against agreed deliverables.
• Proactively identify the development needs of direct reports and implement individual development plans.
• Attract and retain top talent in partnership with the HR Business Partner.
• Interview and recruit new team members, determining appropriate compensation levels with input from HR.
• Assess team capabilities and collaborate with HR to develop succession plans.
• Manage disciplinary processes as needed, with support from Employee Relations.
• Act as the first line of escalation for staff grievances and resolve issues constructively.
• Hold monthly performance meetings to address gaps and drive accountability.
• Recognise team contributions and promote a culture of appreciation.
• Ensure execution of initiatives aimed at improving colleague engagement (e.g. CES action plans).

Control

• Accountable for maintaining a robust and compliant control environment within the product.
• Ensure that collections activities appropriately balance customer experience with the organisation’s financial and risk objectives.
• Leverage SAS audit trails and documentation standards to ensure transparency, traceability, and compliance with internal controls and regulatory expectations.

Qualifications

• Honours Degree in Mathematics and/or Statistics or an equivalent NQF Level 8 qualification.
• Minimum 8 years of relevant banking experience, with at least 2 years in a senior role (preferably in Retail Banking).
• Highly numerate and literate.
• A well-rounded credit professional with demonstrated leadership experience.

Knowledge and Skills

• Deep knowledge of Retail Banking client profiles and behaviours (Expert).
• Proven record of accomplishment in credit management and sanctioning (Expert).
• Advanced financial analysis and interpretation skills (Advanced).
• Strong stakeholder management and engagement capability (Advanced).
• Expertise in scorecard development and predictive modelling using SAS (Expert).
• SAS skills across data manipulation, model building, and performance monitoring (Expert).
• Familiarity with TRIAD, collections decision engines, and strategy testing frameworks.

Education

• Bachelor Honours Degree: BMI - Business Management and Informatics (Required)

End Date: July 31, 2025

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: origination efforts to quire new clients; cross-sell to existing client base; coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
• Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
• Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: August 8, 2025 

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: origination efforts to quire new clients; cross-sell to existing client base; coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
• Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
• Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: August 8, 2025 

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs.
• Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner.
• Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 8, 2025

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs.
• Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner.
• Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 15, 2025

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Job Summary

• The Chief Financial Officer: Schemes will play a strategic and financial leadership role within the Retail Bank, focusing on the design, financial viability, performance monitoring, and governance of Card schemes. This role ensures that the relationship with schemes are commercially sound and aligned with the Retail Bank’s broader profitability and customer engagement objectives.
• The CFO: Schemes will partner closely with product, marketing, risk, operations, and regulatory teams to develop business cases, evaluate financial risks and returns, and ensure optimal pricing, funding, and reporting structures.
• They will drive data-informed decision-making to support the growth and sustainability of the relationship with schemes that enhance customer value, competitive positioning and drives commercial value for the Group.

Job Description

KEY FOCUS AREAS

• Lead the financial strategy and planning for schemes, ensuring alignment with overall bank financial objectives.
• Provide financial oversight for scheme design, pricing models, profitability analysis, and ROI assessments.
• Partner with BUs to develop and refine scheme-based products.
• Monitor and report on the performance of schemes, identifying key drivers of success or concern, and recommending optimisation strategies.
• Ensure robust financial governance, risk assessment, and compliance with regulatory standards for all scheme-related activity.
• Lead budgeting, forecasting, and long-term planning for scheme-related activity.
• Drive automation, analytics, and reporting improvements for better insight and efficiency.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Execute Functional strategy, create a shared purpose and identity for function.
• Accountable for ensuring an optimal and compliant control environment within business unit that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations.
• Manage the strategic investment budget and Book of Work spend for business, in alignment with the enterprise strategy and prioritised in line with Cluster’s commercial and cultural aspirations. Also ensures that appropriate Returns on Investment (ROI) are realized by building a culture and discipline of benefits tracking.
• Influence shape and sustainability of the business by operating from financial management to market presence and product mix or service lines, to technology, talent, help deliver new revenue streams, to leveraging mergers, acquisitions and divestitures as appropriate.
• Build a culture of inclusivity, diversity, entrepreneurship, and ownership.
• Accountable for finance narratives & insights driving business.
• Influence integration of Treasury, Risk, and Finance from a BU perspective.
• Stimulate behavior in business to achieve strategic and financial objectives. Provide leadership to ensure alignment of financial and business strategies.
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.

Sustainable Growth

• Co-accountable for business growth, profitability and shareholder returns.
• Accountable to ensure that reporting, controls and enterprise risk programs are operating and functioning as intended.
• Support business leaders in achieving business goals and objectives through the use of advanced modelling and analysis to provide actionable intelligence, beyond data.
• Responsible for financial rigor and control.
• With regards to BCM and Cyber security, influence focus on vulnerability and internal controls assessment to review the data supply chain and identify the location of sensitive data. The CFO needs to understand the risks and then develop a plan to align the BCM & cybersecurity strategy with the business strategy. CFOs must also ensure that processes are in place to understand the relevant BCM and cybersecurity compliance and regulatory requirements.
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Leading Talent

• Coach, inspire, engage, mentor and develop financially and business savvy leaders.
• Focus on Finance skills evolution with innovation and employability at the heart of people management.
• Be an enabler of capabilities, talent and service level to fulfil business and functional responsibilities in an innovative efficient manner.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.

Operational Effectiveness

• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Good Governance, Risk and Compliance

• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Stakeholder Management

• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:

• Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]

Field of Study:

• Finance, Accounting, Business Management, or related fields

Work Experience:

• 10+ years of experience in Financial Management, including 5+ years in people management roles within a large enterprise
• Demonstrated ability to deliver strategic finance solutions, manage budgets and investments, and influence enterprise-level decision-making
• Exposure to digital transformation, data strategy, and regulatory compliance frameworks
• Proven track record in financial stewardship, profitability enablement, and business partnering

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration

Knowledge and Skills:

• Financial planning and control
• Strategic cost and capital management
• Commercial and investment decision support
• Risk and control frameworks
• Digital finance platforms and data analytics
• Financial regulatory environment
• Cybersecurity and BCM awareness for finance leaders

End Date: August 1, 2025

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Job Summary

• To conduct management assurance reviews by evaluating the design and operating effectiveness of internal controls, assessing compliance with applicable policies, and verifying adherence to established procedures, thereby assisting management in enhancing and maintaining a robust and sustainable control environment.

Job Description

Conduct Assurance Reviews:

• Perform management assurance reviews by compiling a comprehensive list of activities for the relevant business unit, documenting and validating processes, identifying risk areas, assessing existing controls, evaluating their adequacy, and testing the effectiveness of adequate controls in accordance with the Management Assurance Methodology and Assurance Standard.
• Compile and complete accurate working papers and obtain approval from Assurance Manager.
• Provide accurate feedback to Business Unit Management regarding control failures identified on a continuous basis.
• Obtain agreement and buy in from business regarding control weaknesses and remedial actions identified during the review by holding a Close Out where consensus is reached with stakeholders and the process regarding disagreement with MA findings, ratings or content of the report is followed.
• Obtain remedial action and appropriate milestone and due dates to ensure identified risks are timeously and effectively mitigated.
• Provide Business with an objective, clear, concise and value-added assurance service by compiling a high-quality assurance Draft report and Final Report.
• Apply effective time management by completing assurance assignments within the specified timelines as per the Engagement Memorandum or Notice of Commencement issued to business.

Tracking/Follow up and Issues Management:

• On a monthly basis, track the remediation of issues allocated, and update the Issue Tracker with a status of on track or off-track progress.
• Obtain evidence of corrective action from business to determine whether the agreed action plans have been implemented in the business unit by reviewing received documentation and doing spot checks.

Stakeholder Management:

• Build relationships in the assigned business unit to position Management Assurance as a trusted advisor and supportive partner by displaying and adhering to the Absa values.
• Ensure that management and process/control owners clearly understand their accountability for managing risk and maintaining effective controls
• Provide ongoing feedback to Business Unit Management and the Assurance Manager on review progress and emerging concerns to ensure transparency, address any issues raised by the business, and work toward consensus on identified findings.
• Proactively collaborate with colleagues, offering technical support where needed to promote knowledge sharing, leverage best practices, enhance efficiency, and support effective monitoring.
• Maintain a high level of professionalism in all interactions with business and colleagues in terms of verbal or written communication.

Education:

• B Degree in Internal Audit, Regulatory discipline or equivalent NQF level 7 qualification or higher.

Experience:

• 3 years + experience in risk-based auditing or risk or control activities in a Regulatory discipline
• 3 years + Banking experience gained through auditing or a financial crime-related role (KYC / AML)

Skills:

• Sound knowledge of banking legislation, regulatory frameworks, and relevant compliance requirements applicable to the financial services industry.
• Understanding of risk management principles, internal controls, and core business operations.
• Analytical and critical thinking skills, with the ability to assess complex information and identify key issues.
• Knowledge and practical application of risk-based audit methodologies and control assessment activities.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: August 1, 2025

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Job Summary

• The Metadata Capability Lead is responsible for defining, implementing, and continuously improving metadata management capabilities across the organisation.
• This role leads the metadata capability team, ensuring effective delivery of services, adoption of tools and alignment to the data governance framework.
• The role ensures metadata-related processes, tools and practices enable consistent understanding and effective use of data, while driving adoption of the Enterprise Business Glossary, metadata repositories and lineage capabilities.

Job Description

The following responsibilities must be fulfilled:

• Lead the Metadata Capability team, providing direction, coaching and performance management to ensure delivery of high-quality services and continuous upskilling.
• Define, maintain and optimise the metadata management operating model, including processes, procedures, KPIs and responsibilities across the organisation.
• Own and govern the Enterprise Business Glossary, ensuring business terms, definitions and relationships are accurate, complete and aligned to data governance standards.
• Define and maintain metadata standards, guidelines and quality rules to ensure consistency and usability.
• Collaborate with data owners, custodians and stewards to capture, validate, and maintain business, technical and operational metadata.
• Own and manage metadata tools and repositories to ensure they support business and technical needs effectively.
• Define and deliver training, communication and enablement activities to build metadata awareness and adoption across the organisation.
• Drive integration of metadata across platforms, including data lineage and impact analysis capabilities.
• Support compliance with regulatory and internal requirements by ensuring metadata management controls are implemented effectively.
• Facilitate collaboration across data domains and communities of practice to align metadata practices and resolve issues.
• Contribute to the design and execution of the enterprise data management and governance strategy, focusing on metadata enablement.

Education and Experience Required

• Minimum 3 years’ experience defining or practicing enterprise data management and governance.
• BSc Information Technology, or Risk Management or equivalent Diploma.
• Proven experience in successfully implementing metadata capabilities, such as business glossaries, metadata repositories and/or data lineage solutions.
• Experience implementing metadata solutions or tools (e.g., Collibra, Informatica, Alation) is advantageous.
• Exposure to data visualisation tools such as QlikView or Power BI advantageous.
• Minimum 3 years in Financial Services Industry.
• 8–10 years’ experience in data management, governance, or related fields.
• 3+ years leadership experience in managing teams in a data management or governance context.

Knowledge & Skills:

• Stakeholder management and change management fundamentals.
• Strong understanding of metadata types: business, technical, operational, and lineage.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to define and implement standards, frameworks and processes for metadata management.
• Strong stakeholder engagement and change management skills to drive adoption across business and technology teams.
• Analytical and problem-solving skills with attention to detail.
• Excellent communication skills to explain metadata concepts to technical and non-technical audiences.
• Exposure to data architecture and modelling principles advantageous.
• Understanding of regulatory and compliance requirements related to data.
• Must be familiar with data management principles, including data quality, metadata, reference data, master data and data governance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: August 1, 2025

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Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of less complex enterprise wide technology platforms & delivery systems

Job Description

• As an engineering lead, you will participate in and co-ordinate technology engineering, investment and deployment across the IAAS services brokered by Engineering Services Platforms Office, optimising the value chain to remain competitive with external service providers.
• You will ensure alignment across ESPO technology functions to best deliver on the modernisation strategy required by ESPO’s clients, adopting a similar end-to-end management paradigm to a DevOps focused organisation.
• Operate in a cross-functional team spanning network, server, storage and security domains to architect and engineer the hybrid cloud solutions.
• This includes the connectivity, availability, management and performance requirements in the architecture and solutions.
• Drive direct interaction with IT clients and business to ensure relevancy and client centric solutions.
• Assist in the development of roadmaps across ESPO and the wider group to include options and opportunities that can be leveraged by emerging technologies, whether they are deemed mature or not. (The assumption is that the proper level of maturity will be reached at road map phase execution time).
• Participate in and manage vendor interactions to provide a consistent application of strategy.
• Work with peers to optimise domain management and engineering to deliver on fit for purpose, agile solutions that most optimally meet business requirements through workforce mapping, re(sourcing) and skills alignment. This includes management practices, automation and provisioning as technology will not be the sole focus.
• Assist the ESPO functional teams to elevate the function of product management to manage multi-disciplinary teams and stacks in each IAAS value chain.

Key Responsibilities

Accountability: Product Development

• Accountable for the strategy of one or more Products or Services, including the development and maintenance of the “buy, hold, sell” status of each
• Drive the Product Strategies
• Drive the technology Products & Services architecture
• Lead technology research, evaluation and build efforts in support of product strategies
• Lead the translation of cross LoB requirements and demand into product strategies
• Lead engineers in developing and managing technical design and configuration into the implementation of product strategies
• Drive a maintenance plan for all products to ensure version and patch levels are maintained to defined standards
• Manage the technology capacity of all products and services within a domain:
• Ensure capacity instrumentation is engineered into their products and that robust operational capacity processes are established by the relevant service delivery organizations supporting them.
• Establish a process to ensure future demand for services is understood and accounted for in investment/expansion plans.

Accountability: Service Development

• Accountable for the development and maintenance of a reference architecture and multiyear roadmap for each service
• Lead the design of services, ensuring they meet LoB requirements and make use of standard product components
• Maintain oversight of operational performance for all services, ensuring they perform to defined SLA’s and driving strategies for improvements where required
• Work with all relevant service delivery organizations across the firm to ensure services are implementable and supportable. Ensure robust procedures are developed for both, leveraging efficiencies wherever possible

Accountability: Service Financials

• Accountable for the total cost of ownership for their products and services, matching pricing and recoveries for services against LoB demand to ensure a flat P&L for each service
• Develop and maintain the necessary entries for their domain within the service catalogue, documenting the key criteria for each service such as pricing, availability, service levels and inclusions/exclusions
• Develop the method of consumption and measurement of each service such as inventory systems, ensure such methods are robust and supportable
• Ensure that products and services are financially efficient and continually seek opportunities to improve that efficiency over time

Accountability: Risk Management

• Ensure all Products and Services offered are compliant with firm-wide audit & control and architecture principles & guidelines
• Ensure all Products and Services are engineered with the necessary resiliency to meet LoB business continuity requirements. Ensure this is tested and validated on a regular basis

Accountability: Maintain LoB Relationships

• Work with LoB’s to understand and document current and future demand for technology products and services
• Maintain ongoing relationships with key LoB contacts and Operations to measure LoB's satisfaction with products and services
• Communicate product and service roadmap/strategies to LoB’s
• Accountability: Vendor Relationships
• Manage vendor relationships and vendor selection for their products, in conjunction with the Vendor Management group
• Identify industry/third party vendor directions and their impact to the domain

Key performance measure

• Efficiency and effectiveness
• Service performance
• Quality of relationships gained or sustained
• Quality of the work
• Cost of the work
• Cost benefit derived from the outputs of the job
• Customer satisfaction
• Revenue generation
• Processing efficiency
• Number of complaints decreased due to effective root cause analysis

Experience & Qualifications required

• 10-15 years technology experience, preferably within financial services
• 5 – 7 years of Project Management experience
• 3 – 5 years of People Management experience
• Tertiary Qualification or equivalent
• Relevant industry qualifications such as, TOGAF, Microsoft, Citrix, CISCO, Avaya, HP, Dell, VMWare and Cloud Certifications
• Technology Lifecycle Management
• Strategic Management
• Financial Management
• Service Management
• Demand Management
• Performance and Capacity Management
• Technology Product Management
• Relationship Management (Vendor, Business and Customer)
• Risk Management
• People Management
• Project Management
• Time Management
• Knowledge Management
• Business Acumen
• Systems Engineering
• Infrastructure Architecture and Solution Design
• Disaster Recovery and Business Continuity
• Automation Tooling and Integration, as well as Infrastructure as Code
• Software Development and Life-Cycle Management
• DevOps and and CI/CD
• Cloud Computing
• Virtualisation
• Compute Platforms (Intel x86, pSeries)
• Operating Systems (Linux, Windows, AIX, AS400)
• Storage and Backup Platforms

Technical competencies

• Solid technical understanding of the products to be managed, gained through a technical support or engineering background
• Strong understanding of the current state and strategic direction of their products
• Ability to clearly translate technology detail into business language and vice versa

Technical Competencies by Knowledge Area

• Automation Tooling and Integration / Infrastructure as Code
• Working knowledge and understanding of scripting languages (e.g., Python, Bash, PowerShell) for code review.
• Experience with Infrastructure as Code tools such as Terraform, Ansible.
• Knowledge of and a working understanding of integrating automation workflows using CI/CD pipelines and orchestration tools (e.g., Jenkins, GitHub Actions, GitLab CI).
• Ability to design automated provisioning, configuration, and deployment of infrastructure components and review implementation.
• Familiarity with RESTful APIs and webhooks for tool integration and event-driven automation.
• Software Development and Life-Cycle Management
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
• Working knowledge of version control systems (e.g., Git) and branching strategies.
• Working knowledge of application lifecycle management tools (e.g., Azure DevOps, Jira, Confluence).
• Understanding of code repositories management, perform code reviews, and creation of coding standards.
• Working knowledge and understanding of continuous integration and automated testing practices.
• Ability understand code written in .NET languages like C#

DevOps and CI/CD

• Experience or knowledge of CI/CD tools such as Jenkins, GitLab CI, Azure DevOps, or GoCD.
• Knowledge of containerization and orchestration platforms (e.g., Docker, Kubernetes).
• Ability to design and review build and release pipelines for multi-environment deployments.
• Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
• Experience implementing DevOps best practices to improve deployment frequency and system reliability.

Cloud Computing

• Working knowledge and practical experience in cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with cloud-native services (e.g., serverless computing, managed databases, storage solutions).
• Skilled in designing scalable, secure, and cost-effective cloud architectures.
• Familiarity with cloud governance, identity and access management, and billing optimization.
• Ability to implement hybrid and multi-cloud strategies.

Virtualisation

• Experience with virtualization platforms such as VMware vSphere, Microsoft Hyper-V, or KVM (e.g. OpenShift, Xen).
• Working knowledge of tasks like creating and managing virtual machines, templates, and snapshots.
• Understanding of virtual networking, storage provisioning, and resource allocation.
• Knowledge of virtualisation architectures to understand and review troubleshooting of performance issues in virtualized environments.
• Familiarity with VDI solutions and virtual desktop infrastructure.
• Compute Platforms (Intel x86, pSeries)
• Strong knowledge of Intel x86 architecture and server hardware components.
• Knowledge of IBM Power Systems (pSeries) including LPAR configuration and management.
• Knowledge of and understanding how hardware diagnostics, firmware updates, and performance tuning is performed.
• Knowledge of and understanding of platform-specific tools (e.g., HMC for pSeries, iLO/iDRAC for x86).
• Understanding of platform compatibility and workload optimization.
• Operating Systems (Linux, Windows, AIX, AS400)
• Knowledge and understanding of system administration for Linux (RHEL, Ubuntu), Windows Server, and AIX.
• Knowledge and understanding of AS400 (IBM i) operations.
• Knowledge and understanding of OS-level troubleshooting, patching, and performance monitoring.
• Familiarity with system hardening and compliance standards (e.g., CIS benchmarks).
• Storage and Backup Platforms
• Knowledge and understanding of enterprise storage solutions (e.g., NetApp, Dell EMC, IBM Storage).
• Understanding of SAN/NAS environments, SMB and NFS file sharing, and management of storage volumes.
• Knowledge of backup technologies (e.g., Veeam, Commvault, IBM Spectrum Protect).
• Knowledge and understanding of the correct implementation of data protection strategies including snapshots, replication, and archiving.
• Familiarity with disaster recovery planning and restore procedures.

Personal competencies

• Communicating with Impact: Good verbal communication
• Pays attention to detail
• Methodical
• Diplomatic
• Able to handle pressure
• Conflict Resolution
• Results-orientated
• Good numerical ability
• People management skills
• Team player
• Able to retain optimism despite setbacks
• Self-motivated, self-starter
• Good judgement
• Problem solving
• Planning
• Problem solving, planning and decision making

Problem solving

• The individual must be able to think rationally and able to provide intelligent and well thought out advice.
• The individual must be innovative and think out of the box so as to provide appropriate solutions in terms of sourcing strategies and benefits.
• Provide analytical evidence to substantiate solutions.

Planning

• There will be a need for flexibility/re-evaluation in line with changing business needs.
• The individual must be able to understand, report on and actively drive the delivery of all strategic initiatives in conjunction with business area heads.
• The individual must have a strong execution focus – drive delivery.

Decision making

• The individual must be able to actively participate in the Decision making process within Absa IT Infrastructure. This means that the person must have the ability to interact at all levels, more especially at senior management.
• Decisions are made rationally and professionally, with due regard for Products and Services standards
• In many cases decisions will need to be made based on limited or unclear data. The individual will be expected to use their experience, judgement and management skill and factor this into their decision making process to limit the risk of poor decisions.
• This individual will have global, firm-wide accountability and authority over a specific technology domain. As such, decisions made can be far reaching and could impact the financial position and/or reputation of the Bank.

Education

• Bachelor's Degree: Information Technology

End Date: July 31, 2025

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Job Summary

Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:

• origination efforts to quire new clients.
• cross-sell to existing client base
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: September 30, 2025